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Peranti

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Frequently Asked Questions

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      UltraHotspot 5G - U BIZ 38, 68 & 98 Pakej U Biz 5 Talian Pelan Pakej P-Hailing RAHMAH iPhone RM0 U Business Cimb Exclusive Promo U Business Greateastern Exclusive Promo U Business Maybank Exclusive Promo U Business Uob Exclusive Promo Kempen Promosi MIDF Promosi Ricoh U Business Ambank Exclusive Promo U Business Publicbank Exclusive Promo U Business Hong Leong Group Exclusive Promo U Business Bank Simpanan Nasional Exclusive Promo Insentif Pascabayar Rahmah Penjawat Awam U Business Chubb Exclusive Promo U Business Sunlifemalaysia Exclusive Promo U Business Alliancebank Exclusive Promo U Business Affin Exclusive Promo U Business Amex Exclusive Promo U Business Unionpay Exclusive Promo U Business Aia Exclusive Promo U Business Bsn Credit Card Holder Exclusive Promo Pakej U Biz 3 Talian Pakej SIM U Biz 3 Talian
      What is Biz devices?

      Biz devices allows you to enjoy a high-end device when you sign up multiple U Mobile Biz Postpaid plans. It enables you to own a better range of device, while enjoying multiple Biz Postpaid plans.

      Am I eligible for the Biz devices?

      You must sign up Biz devices under corporate company only.

       

      I have existing 5 x GX68 Biz under Corporate Company, can I opt for this package?

      The 5 x GX68 Biz need to be upgraded to a higher plan to subscribe to this option. Alternatively, you may add additional lines instead.

      What are the rate plans offered under Biz devices?

      The rate plans offered under Biz devices are GX68 Biz, P79 Biz, P99 Biz and P139 Biz Postpaid plans only.

      What happens when I sign up for this promotion?

      All Biz Postpaid lines under this option will be contracted for 24 months, and you will get a free device or enjoy a subsidized device price (depending on the device you select).

      Can I sign up multiple Biz devices under the same company?

      Yes, you can.

      Can I add-on devices upon completion of the Biz devices activation?

      No, each Biz devices sign-up is treated independently. Each order is counted as single order. It is a one-time activation.

      Apa itu UltraHostpot 5G?

      UltraHotspot 5G adalah promosi yang membolehkan pelanggan berkongsi Data melalui Hotspot. Kuota hotspot yang dikongsi ke peranti lain akan diambil daripada Data utama mereka.

      Siapakah yang boleh mendaftar untuk Promosi ini?

      Semua warganegara Malaysia dan warga asing berumur 18 tahun ke atas yang mendaftar U Biz 38, 68 dan 98 melalui pendaftaran baharu, pertukaran nombor mudah alih (MNP), penukaran prabayar kepada pascabayar dan penukaran pelan kadar adalah layak untuk promosi ini.

      Apakah tempoh bagi promosi ini?

      Promosi ini bermula dari 10 Februari 2023 dan akan berterusan sehingga notis lanjut.

      Berapakah yuran dan data bulanan bagi pelan kadar Pascabayar di bawah Promosi ini?
      Pelan Pascabayar  U Biz 38 U Biz 68 U Biz 98
      Yuran Bulanan  RM38 RM68 RM98
      Data 120GB 500GB 1,000GB
      Hotspot Mudah Alih/Perkongsian Data Diambil daripada Data utama 
      Di manakah saya boleh mendaftar untuk Promosi ini?

      Anda boleh menghubungi Pengurus Akaun kami atau Rakan Kongsi U Mobile atau layari laman web U Mobile Bisnes kami untuk mendaftar promosi hebat ini.

      Adakah saya dibenarkan menaik taraf dari pelan semasa untuk promosi ini?

      Ya, anda boleh menaik taraf pelan semasa anda kepada U Biz 38, 68 atau 98 untuk menikmati Promosi ini.

      Adakah saya akan menikmati Promosi ini untuk seumur hidup?

      Promosi ini akan terpakai kepada U Biz 38, 68 dan 98 anda untuk seumur hidup sehingga anda bertukar ke pelan lebih rendah atau menamatkan langganan.

      Bagaimana untuk menyemak status Promosi saya?
      • Untuk pelanggan Korporat Individu (CI), anda boleh menyemak butiran penggunaan anda melalui aplikasi MyUMobile. Pergi ke [View All Usage Details] untuk melihat pas Hotspot Unlock yang telah ditebus oleh anda.

      • Untuk pelanggan Korporat Syarikat (CC), anda boleh menyemak butiran penggunaan anda dengan dail *118*7*4#

      Adakah saya perlu lakukan apa-apa selepas mendaftar U Biz 38, 68 atau 98?

      Bagi pelanggan yang mendaftar U Biz 38, 68 dan 98 dalam tempoh Promosi, anda akan menikmati Promosi ini secara automatik tanpa perlu lakukan apa-apa.

      Saya adalah pengguna sedia ada U Biz 38/68/98. Bagaimana untuk menikmati Promosi ini?
      • Untuk pengguna Korporate Individu (CI), anda boleh mengaktifkan Ultra Hotspot 5G anda melalui aplikasi MyUMobile.

      • Untuk pengguna Korporate Syarikat (CC), talian anda telah diaktifkan dengan Ultra Hotspot 5G secara automatik.

      Mengapa kuota Hotspot saya masih 5GB dalam aplikasi MyUMobile?

      Anda masih akan mendapat kuota 5GB secara berasingan untuk data hotspot. Selepas kuota tersebut habis digunakan, penggunaan hotspot yang seterusnya akan diambil daripada data utama anda.

      Jika saya mendaftar U SaveMore atau U PayLater daripada U Mobile selepas tempoh Promosi, adakah saya akan menikmati Promosi ini dengan pelan pascabayar saya?

      Promosi ini akan masih terpakai jika anda melanggan pelan seperti di bawah:

      Langganan Semasa Langganan Baharu Ultra Hotspot 5G
      U Biz 68 U Biz 68 dengan U SaveMore Aktif
      U Biz 68 U Biz 98 dengan U SaveMore atau U PayLater Aktif
      U Biz 98 U Biz 98 dengan U SaveMore atau U PayLater Aktif
      U Biz 98 U Biz 68 dengan U SaveMore Tidak Aktif
      Bagaimana saya tahu jika saya telah melebihi kuota Data atau Hotspot saya?

      Anda akan menerima notifikasi SMS apabila telah melebihi 80% dan 100% daripada kuota masing-masing yang diperuntukkan.

      Apakah yang berlaku apabila kuota Data internet mudah alih saya habis?

      Anda boleh membeli Data Booster melalui Aplikasi MyUMobile sebaik sahaja telah menggunakan sepenuhnya kuota Data anda. Kuota daripada Data Booster boleh dikongsi melalui hotspot.

      Pelan Pascabayar U Biz 38 U Biz 68 U Biz 98
      Data Booster 10GB untuk RM10/kitaran bil
      Boleh terangkan tentang promosi ini?

      U Biz 5-Line Bundle memfokuskan PKS mikro yang memerlukan sambungan internet berterusan dan pantas untuk mengembangkan perniagaan mereka.

      Berapa lamakah tempoh promosi ini?

      Promosi ini bermula dari 15 November 2022 sehingga notis selanjutnya.

      Siapakah yang boleh mendaftar untuk promosi ini?

      Hanya Syarikat Korporat dengan nombor pendaftaran perniagaan yang sah dan tempoh operasi melebihi 12 bulan dibenarkan untuk mendaftar kempen ini.

      Berapakah jumlah talian yang boleh saya daftar?

      Setiap syarikat hanya boleh mendaftar untuk satu (1) pakej, yang mengandungi lima (5) pelan U Biz 98

      Adakah saya dibenarkan menaik taraf pelan semasa saya ke pelan promosi ini?

      Minta maaf, tidak boleh. Kempen ini hanya untuk pengaktifan talian baharu atau pertukaran MNP.

      Di manakah saya boleh mendaftar untuk promosi ini?

      Anda boleh mengunjungi Rakan Niaga Perusahaan sah kami atau hubungi Pengurus Akaun Perusahaan kami hari ini.

      Berapa lamakah tempoh komitmen untuk promosi ini?

      Tempoh komitmen adalah selama 24 bulan dari tarikh pengaktifan pelan U Biz 98

      Adakah saya perlu membayar yuran akses pendahuluan 1 bulan untuk promosi ini?

      Tidak perlu. Tiada yuran akses pendahuluan 1 bulan apabila anda mendaftar hari ini!

      Bolehkah saya menamatkan perkhidmatan saya dalam tempoh komitmen 24 bulan?

      Ya, anda boleh menamatkan perkhidmatan pada bila-bila masa, tetapi ada caj akan dikenakan.

       

      Anda dikehendaki untuk membayar semula baki kontrak mengikuti harga promosi pelan dan ia akan dikira seperti di bawah:

       

      Caj baki = RM50 x baki jumlah bulan dalam kontrak.

       

      Baki jumlah bulan ini akan dianggap termasuk bulan ketika anda menamatkan pakej telefon.

       

      Contoh: Jika anda tamatkan pada bulan ke-5, dengan harga promosi U Biz 98 U Mobile ialah RM50, maka anda dikehendaki untuk membayar U Mobile RM50 x 20 = RM1,000 per talian.

      Apa itu Pelan Pakej P-Hailing RAHMAH?

      Pelan Pakej P-Hailing RAHMAH adalah tawaran rebat 12 bulan untuk pelan sim pascabayar Enterprise terpilih, khusus untuk semua penunggang P-Hailing berwarganegara Malaysia.

       

      Penunggang P-Hailing yang sedang melanggani pelan pascabayar pengguna perlu menukar ke pelan pascabayar Enterprise untuk melanggan pelan pakej ini. Wakil jualan kami akan membantu menukar & melanggan pelan pakej ini setelah mendapat persetujuan langganan dari pelanggan.

       

      Namun, tawaran ini tidak terpakai kepada penunggang P-Hailing yang melanggan mana-mana pakej pascabayar berkumpulan atau perniagaan melalui mana-mana Syarikat/Kelab/Persatuan (pakej korporat).

       

      Pelan pakej ini juga tidak terpakai kepada penunggang P-Hailing yang kini melanggan mana-mana kontrak peranti atau mana-mana tawaran rebat promosi yang sedia ada.

      Siapakah yang layak untuk melanggani Pelan Pakej P-Hailing RAHMAH?

      Pelan Pakej P-Hailing RAHMAH ini terbuka untuk semua penunggang P-Hailing berwarganegara Malaysia.

      • Penunggang P-Hailing yang kini melanggan mana-mana pelan pascabayar tanpa kontrak peranti,

      • Penunggang P-Hailing yang kini melanggan mana-mana pelan pascabayar tanpa mana-mana rebat promosi sedia ada,

      • Penunggang P-Hailing yang mendaftar baru pelan pascabayar Enterprise yang terpilih.

      Pelan manakah yang ditawarkan untuk Pelan Pakej P-Hailing RAHMAH?

      Pelan-pelan Enterprise pascabayar seperti yang disenaraikan di bawah:

      • U Biz 38

      • U Biz 68

      • U Biz 98

      Apakah tawaran untuk Pelan Pakej P-Hailing RAHMAH?

      Pelan pakej ini menawarkan rebat selama 12 bulan bagi pelan sim pascabayar Enterprise terpilih seperti di bawah:

      Pelan Rebat
      U Biz 38 RM5
      U Biz 68 RM10
      U Biz 98 RM10
      Adakah pendaftaran Pelan Pakej P-Hailing RAHMAH tertakluk kepada kontrak?

      Tiada kontrak terikat dengan pelan pakej ini. Pengguna boleh membatalkan pada bila-bila masa tanpa sebarang penalti.

      Di manakah pengguna boleh mendaftar Pelan Pakej P-Hailing RAHMAH?

      Pengguna  boleh menghubungi syarikat P-Hailing masing-masing untuk pautan sesawang Pelan Pakej P-Hailing RAHMAH U Mobile dan daftarkan minat.  Wakil jualan kami akan menghubungi pengguna untuk melengkapkan proses pendaftaran.

      Dokumen-dokumen apa yang diperlukan untuk mendaftar Pelan Pakej P-Hailing RAHMAH?

      Insentif ini ditujukan kepada penunggang P-Hailing, dokumen-dokumen berikut diperlukan untuk pengesahan:

      1. Kad Pengenalan Negara (NRIC); dan

      2. Profil Penunggang dari aplikasi yang berkaitan

      Berapakah had langganan Pelan Pakej P-Hailing RAHMAH?

      Setiap pelanggan yang layak hanya boleh menikmati 1 (satu) insentif dengan nilai rebat keseluruhan sebanyak RM60 atau RM120 setahun bergantung kepada pilihan pelan.

      Bilakah Pelan Pakej P-Hailing RAHMAH akan mula ditawarkan?

      Pakej ini mula ditawarkan untuk pendaftaran bermula pada 15 Disember 2023 sehingga diberitahu sebaliknya

      Bagaimanakah pengguna boleh mengetahui maklumat lanjut mengenai Pelan Pakej P-Hailing RAHMAH ini?

      Pengguna  boleh menghubungi syarikat P-Hailing masing-masing untuk maklumat lanjut berkenaan penawaran ini.

      Saya mempunyai pelan sedia ada dengan kontrak peranti bersama U Mobile, bolehkah saya melanggan Rebate P-Hailing?

      Tidak. Insentif ini hanya tersedia untuk pelan langganan sahaja. Pelanggan dengan kontrak peranti yang aktif dan sedang menikmati promosi rebat lain tidak layak melanggan insentif ini.

      Bilakah boleh saya mendaftar untuk kempen ini?

      Anda boleh mendaftar bermula dari 15 Mac 2024.

      Apakah kempen ini tentang?

      • Nikmati penjimatan apabila anda mendaftar untuk iPhone 15 Pro Max (256GB dan 512GB), iPhone 15 Pro (128GB, 256GB dan 512GB), iPhone 15 (128GB, 256GB dan 512GB) atau iPhone 16e (128GB, 256GB and 512GB).

      • Anda akan menerima pengecualian bayaran ansuran peranti anda untuk 6 kali pertama.

      Bagaimanakah akan saya tahu jika saya menerima pengecualian bayaran ansuran?

      Pengecualian bayaran ansuran akan dipaparkan dalam bil bulanan anda.

      Apakah pelan pascabayar yang boleh dibeli dalam Kempen ini?

      • Pelan pasca bayar tersedia adalah U Biz 98 dan U Biz 68.

      • Kontrak 36 bulan sahaja melalui U PayLater.

      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      What do I need to do in order to sign up for U PayLater?

      The U PayLater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U PayLater, eligible subscribers are required to meet the following criteria:

       

      For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U PayLater using the Auto Debit payment method.

       

      For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.

       

      For both port in and existing subscribers, you are required to pay an advance payment upon registration of U PayLater, depending on the phone model purchased.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow​ as per dates below:
      Building Date Time Location
      Wisma 5 - 9 May 9am - 5pm Secondary door
      CIMB Bank, Menara UAB 19 - 23 May 9am - 5pm Lobby
      CIMB Bank, Damansara Heights 26 - 30 May 9am - 5pm Lobby
      1. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      What is iPhone RM0 Campaign about?
      • Enjoy savings when you sign up for iPhone 13 (128GB, 256GB), iPhone 14 (128GB, 256GB), iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 Plus (128GB, 256GB and 512GB) or iPhone 15 (128GB, 256GB and 512GB).
      • You will receive waivers the first 6 times of your device instalment fee.
      How will I know if I receive the waiver?

      The instalment fee waiver will be reflected in your monthly bill.

      What is the business postpaid plan available for purchase in the Campaign?
      • The business postpaid plan available are U Biz 98 and U Biz 68.
      • On U PayLater, 36 months contract only.
      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      What do I need to do in order to sign up for U PayLater?

      The U Paylater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U Paylater, eligible subscribers are required to meet the following criteria:

      • For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U Paylater using the Auto Debit payment method.
      • For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.
      • For both port in and existing subscribers, you are required to pay an advance payment upon registration of U Paylater, depending on the phone model purchased.
      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U Paylater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U Paylater, U Mobile line termination or early settlement for U Paylater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U Paylater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      What is iPhone RM0 Campaign about?
      • Enjoy savings when you sign up for iPhone 13 (128GB, 256GB), iPhone 14 (128GB, 256GB), iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 Plus (128GB, 256GB and 512GB) or iPhone 15 (128GB, 256GB and 512GB).
      • You will receive waivers the first 6 times of your device instalment fee.
      How will I know if I receive the waiver?

      The instalment fee waiver will be reflected in your monthly bill.

      What is the business postpaid plan available for purchase in the Campaign?
      • The business postpaid plan available are U Biz 98 and U Biz 68.
      • On U PayLater, 36 months contract only.
      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      What do I need to do in order to sign up for U PayLater?

      The U Paylater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U Paylater, eligible subscribers are required to meet the following criteria:

      • For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U Paylater using the Auto Debit payment method.
      • For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.
      • For both port in and existing subscribers, you are required to pay an advance payment upon registration of U Paylater, depending on the phone model purchased.
      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U Paylater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U Paylater, U Mobile line termination or early settlement for U Paylater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U Paylater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Bagaimanakah cara untuk memohon pembiayaan?

      Anda boleh memohon dengan menghantar butiran anda melalui borang yang disediakan di halaman ini.

      Apakah syarat-syarat asas permohonan?

      1. Lesen perniagaan yang sah.

      2. Borang syarikat (salinan diperakui sah - CTC).

      3. Salinan kad pengenalan (IC) semua pengarah/pemegang saham (depan & belakang, salinan diperakui sah - CTC).

      4. Penyata bank bagi 6 bulan terkini.

      5. Penyata tahunan (annual return) terkini.

      6. Penyata kewangan teraudit bagi 3 tahun terkini.

      7. Draf/akaun pengurusan terkini.

       

      Nota: Dokumen tambahan mungkin diminta untuk tujuan penilaian kredit jika perlu.

      Apakah peranan MIDF?

      MIDF menguruskan dana kerajaan dan menyediakan pembiayaan berasaskan Syariah untuk projek, aset tetap, dan modal kerja kepada syarikat Malaysia merentasi semua sektor ekonomi.

      Berapakah kadar pembiayaan yang ditawarkan oleh MIDF?

      Kadar pembiayaan adalah antara 2% hingga 6% setahun, bergantung kepada jenis skim pembiayaan.

      Apakah perkara yang boleh dibiayai oleh MIDF?

      MIDF membiayai aset tetap seperti hartanah komersial, jentera & peralatan, kenderaan komersial, perkakasan & perisian IT, serta modal kerja.

      Apakah jenis kolateral (cagaran) yang diperlukan oleh MIDF untuk menjamin kemudahan pembiayaan?

      Kolateral kebiasaannya terdiri daripada aset tetap, simpanan tetap (fixed deposit), jaminan daripada Credit Guarantee Corporation Malaysia Berhad (CGC) atau Syarikat Jaminan Pembiayaan Perniagaan (SJPP), atau mana-mana kolateral lain yang diterima oleh MIDF.  

      Apakah produk yang anda tawarkan untuk Penyelesaian Perniagaan Menyeluruh (Total Business Solution)?

      Kami menawarkan perkhidmatan Laptop As A Service bagi model Dell Ultra 5 dan Ultra 7. Kami juga mempunyai produk-produk lain. Anda boleh melihat produk dan pakej kami yang lain di laman web U Mobile.

      Bagaimanakah cara untuk saya membuat pesanan?

      Anda boleh membuat pesanan melalui laman web kami. Hanya semak pilihan kami dan masukkan butiran anda dalam borang pendaftaran di bawah. Pengurus akaun kami akan menghubungi anda.

      Berapa lamakah tempoh penghantaran?

      Masa penghantaran berbeza-beza bergantung pada lokasi anda. Penghantaran standard biasanya mengambil masa 4 hingga 8 minggu.

      Berapa lamakah tempoh waranti?

      Ya, produk disertakan dengan 3 tahun ProSupport yang merangkumi waranti perkakasan bagi kegagalan disebabkan oleh kecacatan pembuatan dan/atau bahan.

      Adakah anda menawarkan sokongan pelanggan?

      Ya, pasukan pengurus akaun kami sedia membantu anda dengan sebarang pertanyaan atau masalah yang mungkin anda hadapi.

      How can I subscribe to the RM30/month rebate promo?
      1. Roadshow
      2. Contact your account manager
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      What do I need to do in order to sign up for U PayLater?

      The U PayLater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U PayLater, eligible subscribers are required to meet the following criteria:

       

      For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U PayLater using the Auto Debit payment method.

       

      For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.

       

      For both port in and existing subscribers, you are required to pay an advance payment upon registration of U PayLater, depending on the phone model purchased.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      [remove] How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Apakah Insentif Pascabayar RAHMAH Penjawat Awam?​

      Insentif Pascabayar RAHMAH Penjawat Awam adalah tawaran rebat sebanyak RM10 sebulan untuk tempoh 24 bulan bagi pelan SIM sahaja pascabayar yang bernilai RM60 dan ke atas, khusus untuk penjawat awam Malaysia sempena Bulan Kebangsaan.

       

      Insentif ini dibahagikan kepada 2 kategori:

      1. Bagi penjawat awam yang sedang melanggan mana-mana pelan pascabayar tanpa kontrak yang bernilai RM60 dan ke atas, mereka layak mendaftar untuk menerima rebat RM10 sebulan sehingga 24 bulan.​
      2. Bagi penjawat awam yang mendaftar pelan pascabayar baharu dengan nilai RM60 dan ke atas.​

       

      Walau bagaimanapun, insentif ini tidak terpakai kepada penjawat awam yang melanggan mana-mana pakej pascabayar berkumpulan atau korporat melalui Kementerian/Jabatan/Agensi/Kelab/Persatuan (pakej perusahaan) kerana pakej pascabayar berkumpulan sudah mempunyai rebat.​

      Insentif ini juga tidak terpakai kepada penjawat awam yang sedang melanggan mana-mana kontrak peranti atau sebarang rebat promosi lain.​

      Siapakah yang layak melanggan Insentif Pascabayar RAHMAH Penjawat Awam?​

      Insentif Pascabayar RAHMAH Penjawat Awam dibuka kepada semua Penjawat Awam Malaysia di bawah Kerajaan Persekutuan/Negeri/Pihak Berkuasa Tempatan.​

      Di mana saya boleh mendaftar untuk Insentif Pascabayar RAHMAH Penjawat Awam?​

      Anda boleh mengunjungi mana-mana Pusat U Mobile kami untuk pendaftaran.​

      Apakah had langganan untuk Insentif Pascabayar RAHMAH Penjawat Awam yang boleh saya langgan?

      Setiap pelanggan yang layak hanya boleh menikmati 1 (satu) insentif dengan jumlah nilai insentif sebanyak RM120 setahun.

      Dokumen apa yang diperlukan untuk mendaftar Insentif Pascabayar RAHMAH Penjawat Awam?​

      Oleh kerana insentif ini disasarkan kepada penjawat awam, dokumen berikut diperlukan untuk pengesahan:​

      1. Kad Pengenalan Pendaftaran Negara (NRIC); dan ​
      2. Kad Pengenalan Jabatan
      Di mana saya boleh melanggan Insentif Pascabayar RAHMAH Penjawat Awam?

      Anda boleh mengunjungi mana-mana Pusat U Mobile kami untuk pendaftaran.​

      Siapakah yang layak mendaftar untuk Insentif Pascabayar RAHMAH Penjawat Awam?​
      • Semua Penjawat Awam Malaysia di bawah Kerajaan Persekutuan/Negeri/Pihak Berkuasa Tempatan.
      • Insentif ini tersedia untuk pendaftaran pelan SIM sahaja pascabayar baharu bagi semua Penjawat Awam.​
      • Semua Penjawat Awam dengan pelan pascabayar sedia ada tanpa sebarang kontrak peranti.​
      • Semua Penjawat Awam dengan pelan SIM sahaja pascabayar sedia ada dan tidak menikmati sebarang rebat promosi lain.​
      Apakah dokumen-dokumen yang berkaitan yang diperlukan untuk mendaftar Insentif Pascabayar RAHMAH Penjawat Awam?​
      1. Kad Pengenalan Pendaftaran Negara (NRIC); dan​
      2. Kad Pengenalan Jabatan

       

      Anda dikehendaki menyediakan Kad Pengenalan Jabatan anda untuk tujuan pengesahan semasa pendaftaran.​

      Pelan manakah yang layak untuk Insentif Pascabayar RAHMAH Penjawat Awam?​

      Pelan pascabayar bernilai RM60 dan ke atas – rujuk di bawah untuk butiran lanjut:

      • U Postpaid 68​
      • U Postpaid 98
      Berapakah rebat untuk Insentif Pascabayar RAHMAH Penjawat Awam?​

      Pelanggan yang layak boleh menikmati rebat RM10 selama 24 bulan untuk pelan SIM sahaja.​

      Adakah terdapat sebarang kontrak yang terikat dengan Insentif Pascabayar RAHMAH Penjawat Awam?​

      Tiada kontrak yang terikat dengan rebat ini. Anda boleh membatalkan pada bila-bila masa tanpa sebarang penalti.

      Saya mempunyai pelan sedia ada dengan kontrak peranti dengan U Mobile, bolehkah saya melanggan Insentif Pascabayar RAHMAH Penjawat Awam?

      Tidak. Insentif ini hanya tersedia untuk langganan pelan sahaja. Pelanggan yang mempunyai kontrak peranti aktif dan sedang menikmati promosi rebat lain tidak layak melanggan insentif ini.​

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      [remove] How can I subscribe to the RM30/month rebate promo?
      1. Roadshow
      2. Contact your account manager
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?

      You may submit your registration of interest, and a dedicated UM representative will contact you soon.​

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      What is the U Mobile x BSN Cardmembers Campaign?

      This is a special collaboration between Bank Simpanan Nasional (BSN) and U Mobile. Eligible BSN Cardmembers can enjoy an exclusive offer when signing up for the U Biz 68 Postpaid Plan bundled with a device or U Biz Share 128 with 4 lines.

      Who is eligible to participate?

      You must:
      •  Be a new U Mobile postpaid customer or perform a port-in through Mobile Number Portability (MNP), or upgrade from U Mobile prepaid to postpaid (plan changes within postpaid are not eligible).

      •  Customer who hold a valid and active BSN Credit or Debit Card, subject to verification in the BSN system.

      •  Pass U Mobile’s credit check (including CTOS) for device eligibility.

      •  Not be blacklisted or have any outstanding payments with U Mobile.

      What is the campaign offer? 

      U Biz 68 (RM68/month)

      • Promo Price: RM58/month for the first 12 months (rebate of RM10/month). Subsequently RM68/month from the 13th month onward.
      • Contract: 24 months.
      • Device: Redmi 15C 5G (8GB + 128GB) at RM0 under U SaveMore bundle.

       

      U Biz 128 (RM128/month)

      • Promo Perks: ZERO upfront payment
      How do I sign up?

      Registration is available only through:

      • U Mobile Dedicated Sales representatives
      Can existing U Mobile postpaid customers participate?

      No. The campaign is only open to new postpaid sign-ups, MNP port-ins, or prepaid-to-postpaid upgrades. Customers already on U Mobile postpaid are not eligible.

      Why do I need to make an upfront payment upon sign-up?

      The upfront payment is applicable to all new line registrations, as well as Switch to U services and rate plan changes that are not eligible for the upfront payment waiver.

      Will I get a rebate for the upfront payment that I made?

      Yes, you will receive your rebate over 24 months.

      How much is the upfront payment that I will have to pay when I sign up for the Device Bundle on U Biz 68?

      You will need to pay RM240 if you are not eligible for the upfront payment waiver.

      What happens after the first 12 months if I subscribed to U Biz 68?

      The monthly fee will revert to the standard RM68/month for the remaining contract period.

      What if I terminate the plan before the contract ends?

      If you cancel before the 24-month contract ends, early termination charges will apply. These may include repayment of remaining device subsidy or balance charges as per U Mobile’s U Save More terms.

      Apakah itu kempen Pakej U Biz 3-Talian?

      Pakej U Biz 3-Talian menawarkan peranti 5G premium PERCUMA kepada pelanggan perniagaan apabila melanggan pakej 3 talian yang layak di bawah pelan U Biz terpilih – iaitu 3 × U Biz 68 atau 3 × U Biz 98 – sepanjang tempoh kempen. Kempen ini direka untuk perniagaan yang memerlukan berbilang talian dan mahukan peranti premium tanpa bayaran pendahuluan (tertakluk kepada penilaian kredit).

      Bilakah tempoh kempen ini?

      Kempen ini berlangsung dari 20 Januari 2026 hingga 31 Mac 2026.

      Siapakah yang layak menyertai kempen ini?

      Pelanggan perniagaan yang memenuhi syarat pendaftaran dan kelayakan kredit. Jenis pendaftaran yang disokong termasuk:

      • Pendaftaran baharu
      • Migrasi Prepaid ke Postpaid
      • MNP Port-in

      Kelayakan adalah tertakluk kepada semakan CTOS & DDMF.

      Pelan Perniagaan U Mobile manakah yang layak?

      Hanya U Biz 68 dan U Biz 98 layak di bawah kempen ini.

      Apakah struktur pakej yang melayakkan?

      Langgan sama ada 3 × U Biz 68 atau 3 × U Biz 98 di bawah akaun perniagaan yang sama (BRN yang sama) dan nikmati 1 × peranti 5G premium PERCUMA (tertakluk kepada ketersediaan katalog).

      Bolehkah saya mencampurkan U Biz 68 dan U Biz 98 dalam satu pakej 3 talian?

      Tidak. Struktur kempen adalah 3 × U Biz 68 ATAU 3 × U Biz 98. Pakej campuran tidak termasuk dalam struktur kempen standard.

      Peranti apakah yang ditawarkan secara PERCUMA?

      Pilihan peranti bergantung kepada katalog kempen yang diluluskan dan ketersediaan stok. Kempen ini merangkumi iPhone 15 dan peranti Android terpilih (contohnya Samsung & Honor).

      Apakah tempoh kontrak?

      Kempen ini memerlukan komitmen kontrak selama 24 bulan. Caj penamatan awal akan dikenakan jika kontrak ditamatkan sebelum tempoh dipersetujui.

      Apa akan berlaku jika saya menamatkan kontrak lebih awal atau mengurangkan bilangan talian?

      Caj penamatan awal akan dikenakan jika kontrak ditamatkan sebelum tamat tempoh. Caj adalah berdasarkan terma kontrak yang ditandatangani.

      Siapakah yang mengendalikan waranti dan isu kecacatan peranti (contoh: DOA)?

      Tuntutan waranti atau kecacatan peranti akan dikendalikan oleh pengeluar peranti atau pusat servis sah yang berkaitan. U Mobile tidak mengendalikan tuntutan waranti peranti.

      Di manakah saya boleh mendaftar?

      Pendaftaran boleh dibuat melalui saluran Perniagaan U Mobile:

      • SME
      • Mid-Market
      • Korporat

      melalui Key Account Manager atau U Mobile Biz Store.

      Berapakah jumlah pakej yang boleh saya daftar?

      Pelanggan yang layak boleh mendaftar beberapa pakej tertakluk kepada had kredit berdasarkan saringan CTOS SME.

      Adakah bayaran pendahuluan diperlukan?

      Bagi pelanggan yang lulus saringan CTOS SME, tiada bayaran pendahuluan peranti dikenakan.

      Jika saringan CTOS SME gagal, bayaran pendahuluan mungkin diperlukan:

      • iPhone: RM720 (24 bulan)
      • Android: RM600 (24 bulan)
      Apakah itu kempen Pakej U Biz SIM 3-Talian?

      Kempen Pakej U Biz SIM 3-Talian memberi tumpuan kepada segmen mikro-SME bagi mengurangkan komitmen tetap mereka, sekali gus membolehkan mikro-SME memberi fokus sepenuhnya kepada perniagaan.

      Bilakah tempoh kempen ini?

      Kempen ini bermula dari 20 Januari 2026 sehingga diberitahu kelak.

      Siapakah yang layak menyertai kempen ini?

      Hanya Syarikat Korporat yang mempunyai BRN yang sah dan telah beroperasi secara aktif selama lebih daripada 12 bulan dibenarkan untuk menyertai kempen ini.

      Berapakah jumlah pakej yang boleh saya daftar?

      Pelanggan yang layak boleh mendaftar sejumlah pakej tertakluk kepada had kredit berdasarkan saringan CTOS SME.

      Adakah saya dibenarkan menaik taraf pelan sedia ada ke promosi ini?

      Tidak. Kempen ini hanya untuk pengaktifan talian baharu atau MNP Port-in sahaja.

      Di manakah saya boleh mendaftar?

      Pendaftaran boleh dibuat melalui saluran Perniagaan U Mobile:

      • SME
      • Mid-Market
      • Korporat

      melalui Key Account Manager atau CC eShop.

      Apakah tempoh komitmen kontrak?

      Kempen ini memerlukan tempoh kontrak selama 24 bulan. Caj penamatan awal akan dikenakan sekiranya pelanggan menamatkan kontrak sebelum tempoh dipersetujui.

      Adakah saya perlu membayar yuran akses pendahuluan 1 bulan untuk promosi ini?

      Tidak. Tiada bayaran pendahuluan yuran akses 1 bulan dikenakan apabila anda mendaftar hari ini.

      Apa akan berlaku jika saya menamatkan kontrak lebih awal atau membuang talian semasa tempoh kontrak?

      Caj penamatan awal akan dikenakan jika kontrak ditamatkan sebelum tamat tempoh. Caj adalah berdasarkan terma kontrak yang ditandatangani.

       

      Caj baki = RM38 × baki bilangan bulan kontrak

       

      Baki bilangan bulan akan termasuk bulan di mana penamatan dibuat.

       

      Contoh: Jika anda menamatkan kontrak pada Bulan ke-5, anda dikehendaki membayar kepada U Mobile RM38 × 20 = RM760 bagi setiap talian.

      Apa yang anda cari?

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