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    后付配套 Borneo 配套 数据漫游和国际直拨电话 Add-Ons​

    多线配套

    3-线手机 3-线 SIM

    手机

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    光纤配套
  • 企业解决方案

    企业解决方案

    Dedicated Internet Access (DIA) Point-to-Point (P2P) Private Network SDWAN Managed WiFi ULTRA IoT
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    中小型企业

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企业后付

后付配套 Borneo 配套 数据漫游和国际直拨电话 Add-Ons​

多线配套

3-线手机 3-线 SIM

手机

企业宽频

宽频配套 Borneo配套

企业光纤

光纤配套

企业解决方案

Dedicated Internet Access (DIA) Point-to-Point (P2P) Private Network SDWAN Managed WiFi ULTRA IoT

中小型企业

3-线 SIM 3-线手机

ULTRA5G Reserve

尊享漫游 智能安全防护

Frequently Asked Questions

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      营销活动
      UltraHotspot 5G - U BIZ 38, 68 & 98 U Biz 5线组合配套 Pelan Pakej P-Hailing RAHMAH Iphone RM 0 U Business Cimb Exclusive Promo U Business Greateastern Exclusive Promo U Business Maybank Exclusive Promo U Business Uob Exclusive Promo MIDF 促销活动 Ricoh促销 U Business Ambank Exclusive Promo U Business Publicbank Exclusive Promo U Business Hong Leong Group Exclusive Promo U Business Bank Simpanan Nasional Exclusive Promo Insentif Pascabayar Rahmah Penjawat Awam U Business Chubb Exclusive Promo U Business Sunlifemalaysia Exclusive Promo U Business Alliancebank Exclusive Promo U Business Affin Exclusive Promo U Business Amex Exclusive Promo U Business Unionpay Exclusive Promo U Business Aia Exclusive Promo U Business Bsn Credit Card Holder Exclusive Promo U Biz 3线组合配套 U Biz 3线SIM组合配套
      What is Biz devices?

      Biz devices allows you to enjoy a high-end device when you sign up multiple U Mobile Biz Postpaid plans. It enables you to own a better range of device, while enjoying multiple Biz Postpaid plans.

      Am I eligible for the Biz devices?

      You must sign up Biz devices under corporate company only.

       

      I have existing 5 x GX68 Biz under Corporate Company, can I opt for this package?

      The 5 x GX68 Biz need to be upgraded to a higher plan to subscribe to this option. Alternatively, you may add additional lines instead.

      What are the rate plans offered under Biz devices?

      The rate plans offered under Biz devices are GX68 Biz, P79 Biz, P99 Biz and P139 Biz Postpaid plans only.

      What happens when I sign up for this promotion?

      All Biz Postpaid lines under this option will be contracted for 24 months, and you will get a free device or enjoy a subsidized device price (depending on the device you select).

      Can I sign up multiple Biz devices under the same company?

      Yes, you can.

      Can I add-on devices upon completion of the Biz devices activation?

      No, each Biz devices sign-up is treated independently. Each order is counted as single order. It is a one-time activation.

      UltraHostpot 5G 是什么?

      UltraHotspot 5G 是一项促销,让用户通过热点分享他们的数据;这些通过热点分享到其它电子设备的数据,将从用户的主要数据配额中扣除。

      谁可以签购此促销?

      此促销公开给所有 18 岁以上的马来西亚公民和外国人签购,唯需是 U Biz 38、68 或 98 的全新注册、移动号码携带(MNP)转入 port-in、预付转后付或更换配套的 U Mobile 顾客。

      此促销为期多久?

      此促销将从2023年2月10日开始,持续进行到另行通知为止。

      在此促销下,各项后付配套的月费及数据是多少呢?
      后付配套  U Biz 38 U Biz 68 U Biz 98
      月费  RM38 RM68 RM98
      数据   120GB 500GB 1,000GB
      热点 / 数据分享 从数据配额中扣除 
      我可在哪里签购此促销?

      欲签购此超赞的促销,您可前往全国各地任何一间 U Mobile 分店或 U Mobile 代理商;亦可浏览我们的网店。

      我可否把现有配套升级至此促销?

      可以!您可以升级至 U Biz 38、68 或 98 以享有此促销。

      我是否永久享有此促销?

      此促销将永久有效于您的 U Biz 38、68 及 98 配套,直到您降级或终止您的 U Biz38、U Biz 68 或 U Biz 98。

      我如何查看我的促销状态?
      • 企业个人用户 (CI),只需通过 MyUMobile App 进入 [View All Usage Details](查看所有使用量详情)],您就可获知已兑现的ULTRA HOTSPOT 5G。

      • 企业公司用户 (CC),只需拨打 *118*7*4# 即可查看您的每日数据使用量及余额。

      在签购 U Biz 38、68 或 98 后,我还需要进行什么步骤?

      只要您是在促销期内签购 U Biz 38、68 或 98,您将自动享有此促销,无需另外申请。

      我是现有的 U Biz 38/68/98 用户,那我如何享有此促销?
      • 企业个人用户(CI),您可以通过 MyUMobile app 开通您的 Ultra Hotspot 5G。
      • 企业公司用户(CC),您的 Ultra Hotspot 5G 将自动开通。
      为什么我的 MyUMobile App 仍然显示我的热点配额只有 5GB?

      没错,您仍然看到一项单独的 5GB 热点配额。一旦这份 5GB 热点配额耗尽了,接下来的热点使用量将从您的主要数据配额中扣除。

      如果我在促销期后再签购 U Mobile U SaveMore 或 U PayLater,我的后付配套还可享有此促销吗?

      只要您的配套详情如下,您将继续享有此促销:

      现有订用 全新订用 Ultra Hotspot 5G
      U Biz 68 U Biz 68 with U SaveMore 活跃
      U Biz 68 U Biz 98 with U SaveMore或 U PayLater 活跃
      U Biz 98 U Biz 98 with U SaveMore或 U PayLater 活跃
      U Biz 98 U Biz 68 with U SaveMore 停用
      我如何知道自己已使用超过了数据或热点的配额?

      一旦你的配额使用量超过 80% 及 100% 时,你将收到一条短信通知。

      如果我耗尽了我的移动互联网数据,会出现什么状况?

      一旦您耗尽了您的数据配额,您可通过 MyUMobile App 购买 Data Booster。Data Booster 的数据配额可通过移动热点分享至其它电子设备。

      后付配套  U Biz 38 U Biz 68 U Biz 98
      Data Booster 10GB 只需 RM10/账单周期
      这是什么促销?

      U Biz 5-Line Bundle 促销专为微中小企业而设,特别是那些需要不间断与快速通讯连接的企业,有助他们更专注于业务。

      此促销为期多久?

      此促销从 2022 年 11 月 15 日开始,直到另行通知为止。

      谁可以签购此促销?

      只限持有有效的商业注册号码并且活跃运作超过 12 个月的企业公司才可签购。

      我可以签购多少条线?

      每家公司只限签购一(1)个促销组合,内含五(5)个 U Biz 98 配套。

      我可否从目前的配套升级至此促销组合?

      不可。此促销只限全新注册或移动号码携带(MNP)转入 port-in。

      我可在哪里签购此促销?

      欢迎您光顾我们的授权企业伙伴或联络我们的企业户口经理。

      请问此促销的绑定期限是多久?

      U Biz 98 配套一经启用,即附带 24 个月绑定期。

      我是否需付 1 个月的预先接入费(advance access fee)?

      不必。只要您在今天签购,就无需支付!

      我可否在 24 个月的绑定期内终止我的服务?

      可以,您可随时终止服务,可是您需支付特定费用。

       

      您必须支付合约有待付清的费用,这是以配套收费的促销价来计算,计算方式如下:

       

      有待付清的费用 = RM50 x 合约中剩余的月数

       

      剩余的月数将包括您终止此促销配套的月份。

       

      举例:如果您在第 5 个月终止,U Mobile U Biz 98 促销价是 RM50,因此您必须支付 U Mobile RM50 x 20 = RM1,000(每条主线)。

      Pelan Pakej P-Hailing RAHMAH 是什么?

      Pelan Pakej P-Hailing RAHMAH(包裹电召外送人员RAHMAH配套)是一项指定商业后付SIM配套可享有为期 12 个月回扣的优惠。此配套献给所有马来西亚籍包裹电召外送人员。

       

      目前签购着一般后付配套的包裹电召外送人员必须转用商业后付配套,才能签购此配套。我们的销售人员将在取得顾客的签购审批后,全力协助用户转换并签购此配套。

       

      然而,已经通过任何公司/俱乐部/协会(商业配套)签购任何团体或商业后付配套的包裹电召外送人员,由于相关团体的后付配套已享有回扣,就无法签购此配套。

       

      此津贴也不适用于目前已签购附带手机合约,或任何现有回扣促销的包裹电召外送人员。

      谁有资格签购 Pelan Pakej P-Hailing RAHMAH?

      Pelan Pakej P-Hailing RAHMAH(包裹电召外送人员RAHMAH配套)公开予所有马来西亚籍包裹电召外送人员。
       

      • 目前签购着任何不附带手机合约的后付配套的包裹电召外送人员。

      • 目前签购着任何无回扣后付配套的包裹电召外送人员。

      • 想要签购指定商业后付配套的包裹电召外送人员。
      Pelan Pakej P-Hailing RAHMAH 提供哪些配套?

      下述为相关的商业后付配套:

      • U Biz 38
      • U Biz 68
      • U Biz 98
      Pelan Pakej P-Hailing RAHMAH 有哪些特别优惠?

      此配套为指定的商业后付 SIM 配套提供为期 12 个月的回扣:

      配套 回扣
      U Biz 38 RM5
      U Biz 68 RM10
      U Biz 98 RM10
      Pelan Pakej P-Hailing RAHMAH 是否附带合约?

      此回扣不附带任何合约。顾客可随时终止配套而无需另付罚金。

      用户可在哪里签购 Pelan Pakej P-Hailing RAHMAH?

      用户可向他们的包裹电召平台供应商查询相关的 U Mobile Pelan Pakej P-Hailing RAHMAH 的注册链接。我们的销售人员将联系用户以协助他们进行注册。

      注册 Pelan Pakej P-Hailing RAHMAH 需要哪些文件?

      此津贴为包裹电召外送人员专属,所需要的文件如下:
       

      1. 国民身份证;及

      2. 相关手机软件的外送人员信息
      Pelan Pakej P-Hailing RAHMAH 有哪些签购限制?

      每名符合资格的顾客只能享有1(一)份津贴,一年回扣总值为 RM60 或 RM120,需视所签购的配套而定。

      Pelan Pakej P-Hailing RAHMAH 将在几时推出?

      此配套将在 2023 年 12 月 15 日推出,有效至另行通知为止。

      用户如何获取 Pelan Pakej P-Hailing RAHMAH 的详情?

      包裹电召外送人员可向他们的包裹电召平台供应商查询相关优惠详情。

      我目前和 U Mobile 签购着附带手机合约的配套,我可否签购此包裹电召外送人员回扣?

      不能。此津贴只限签购配套而已。凡有活跃手机合约并享有其它回扣促销的顾客皆不能签购并享受此津贴。

      When can I sign up for this campaign?

      You can sign up from 15th March 2024 onwards.

      What is this campaign about ?

      •  Enjoy savings when you sign up for iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 (128GB, 256GB and 512GB) or iPhone 16e (128GB, 256GB and 512GB).

      • You will receive waivers the first 6 times of your device instalment fee.

      How will I know if I receive the waiver?

      The instalment fee waiver will be reflected in your monthly bill.

      此促销活动可搭配签购那些后付配套?
      • 可供选择的后付配套为 U Biz 98 和 U Biz 68。
      • 只限搭配 U PayLater 的 36 个月合约配套。
      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      What do I need to do in order to sign up for U PayLater?

      The U PayLater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U PayLater, eligible subscribers are required to meet the following criteria:

       

      For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U PayLater using the Auto Debit payment method.

       

      For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.

       

      For both port in and existing subscribers, you are required to pay an advance payment upon registration of U PayLater, depending on the phone model purchased.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow​ as per dates below:
      Building Date Time Location
      Wisma 5 - 9 May 9am - 5pm Secondary door
      CIMB Bank, Menara UAB 19 - 23 May 9am - 5pm Lobby
      CIMB Bank, Damansara Heights 26 - 30 May 9am - 5pm Lobby
      1. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      What is iPhone RM0 Campaign about?
      • Enjoy savings when you sign up for iPhone 13 (128GB, 256GB), iPhone 14 (128GB, 256GB), iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 Plus (128GB, 256GB and 512GB) or iPhone 15 (128GB, 256GB and 512GB).
      • You will receive waivers the first 6 times of your device instalment fee.
      How will I know if I receive the waiver?

      The instalment fee waiver will be reflected in your monthly bill.

      What is the business postpaid plan available for purchase in the Campaign?
      • The business postpaid plan available are U Biz 98 and U Biz 68.
      • On U PayLater, 36 months contract only.
      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      What do I need to do in order to sign up for U PayLater?

      The U Paylater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U Paylater, eligible subscribers are required to meet the following criteria:

      • For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U Paylater using the Auto Debit payment method.
      • For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.
      • For both port in and existing subscribers, you are required to pay an advance payment upon registration of U Paylater, depending on the phone model purchased.
      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U Paylater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U Paylater, U Mobile line termination or early settlement for U Paylater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U Paylater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      What is iPhone RM0 Campaign about?
      • Enjoy savings when you sign up for iPhone 13 (128GB, 256GB), iPhone 14 (128GB, 256GB), iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 Plus (128GB, 256GB and 512GB) or iPhone 15 (128GB, 256GB and 512GB).
      • You will receive waivers the first 6 times of your device instalment fee.
      How will I know if I receive the waiver?

      The instalment fee waiver will be reflected in your monthly bill.

      What is the business postpaid plan available for purchase in the Campaign?
      • The business postpaid plan available are U Biz 98 and U Biz 68.
      • On U PayLater, 36 months contract only.
      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      What do I need to do in order to sign up for U PayLater?

      The U Paylater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U Paylater, eligible subscribers are required to meet the following criteria:

      • For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U Paylater using the Auto Debit payment method.
      • For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.
      • For both port in and existing subscribers, you are required to pay an advance payment upon registration of U Paylater, depending on the phone model purchased.
      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U Paylater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U Paylater, U Mobile line termination or early settlement for U Paylater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U Paylater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      我们要如何申请融资?

      您可通过填写并提交本页面所提供的表格进行申请。

      基本申请条件有哪些?
      1. 有效的营业执照
      2. 经核证的公司表格副本
      3. 所有董事/股东的身份证经核证副本(正反面)
      4. 6 个月的银行对账单
      5. 最新年度申报文件
      6. 最近 3 年经审计的财务报表
      7. 管理账目草稿或最新管理账目

       

      备注:如有需要,可能会在信用评估过程中要求提供额外文件。

      MIDF 的职能是什么?

      MIDF 负责管理政府基金,为马来西亚各经济领域的企业提供符合伊斯兰教法(Shariah)的融资支持,涵盖项目建设、固定资产采购及营运资金。

      MIDF 提供的融资利率是多少?

      融资利率介于每年 2% 至 6%之间,具体视所申请的融资计划类型而定。

      MIDF 可融资的项目有哪些?

      MIDF 可为企业提供固定资产与营运资金融资,包括商业房地产、机械与设备、商用车辆,以及 IT 硬件与软件等项目。

      MIDF 要求哪些抵押品以担保融资?

      抵押品通常包括固定资产、定期存款,或由马来西亚信贷担保机构(CGC)或商业融资担保有限公司(SJPP)提供的担保,或 MIDF 认可的其他抵押品。

      您提供哪些全面商务解决方案产品?

      我们提供 Dell Ultra 5 及 Ultra 7 笔记本电脑即服务(Laptop As A Service),同时亦有其他产品可供选择。您可浏览 U Mobile 网站查看我们其他的产品与配套。

      我要如何下单?

      您可通过我们的网站下单。浏览精选产品系列后,请在下方登记表单填写您的资料,我们的专属客户经理将与您联系。

      配送需要多长时间?

      配送时间将视您所在地区而定,标准配送通常需 4 至 8 周。

      保修期有多长?

      产品附带 3 年 ProSupport 服务,涵盖因工艺和/或材料缺陷所导致的硬件故障保修。

      您是否提供客户支持?

      是的,我们的客户经理团队将随时为您提供支持,协助您解决相关疑问或问题。

      How can I subscribe to the RM30/month rebate promo?
      1. Roadshow
      2. Contact your account manager
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      What do I need to do in order to sign up for U PayLater?

      The U PayLater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U PayLater, eligible subscribers are required to meet the following criteria:

       

      For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U PayLater using the Auto Debit payment method.

       

      For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.

       

      For both port in and existing subscribers, you are required to pay an advance payment upon registration of U PayLater, depending on the phone model purchased.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      [remove] How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      What is Insentif Pascabayar RAHMAH Penjawat Awam?​

      Insentif Pascabayar Rahmah Penjawat Awam is a rebate offer of RM10 per month for a duration of 24 months for postpaid sim only plan valued at RM60 and above, specifically for Malaysian civil servants in conjunction with National Month.

       

      This incentive is divided into 2 categories:​

      1. For civil servants who are currently subscribed to any non-contract postpaid plan valued at RM60 and above, they are eligible to register to receive a RM10 rebate per month for up to 24 months.​
      2. For civil servants who sign up for a new postpaid plan with the valued at RM60 and above.​

       

      However, this incentive is not applicable to civil servants who subscribe to any group or corporate postpaid package through Ministries/Departments/Agencies/Clubs/Associations (enterprise package) as group postpaid packages already have rebates.​

      This incentive also not applicable to civil servants who currently subscribe to any device contract or any other promotion rebate.​

      Who is eligible to subscribe to the Insentif Pascabayar RAHMAH Penjawat Awam?​

      The Insentif Pascabayar RAHMAH Penjawat Awam is open to all Malaysian Civil Servants under the Federal/State/Local Authority Government.​

      Where can I register for the Insentif Pascabayar RAHMAH Penjawat Awam?​

      You can visit to any of our U Mobile Centre for registration.

      What is the subscription limit for the Insentif Pascabayar RAHMAH Penjawat Awam that I can subscribe to?​

      Each eligible customer can only enjoy 1 (one) incentive with a total incentive value of RM120 per year.​

      What documents are required to register for Insentif Pascabayar RAHMAH Penjawat Awam?

      Since this incentive is targeted at civil servants, the following documents are required for verification:

      1. National Registration Identification Card (NRIC); and​
      2. Kad Pengenalan Jabatan
      Where can I subscribe to the Insentif Pascabayar RAHMAH Penjawat Awam?

      You can visit to any of our U Mobile Centre for registration.

      Who is eligible to register for the Insentif Pascabayar RAHMAH Penjawat Awam?​
      • All Malaysian Civil Servants under the Federal/State/Local Authority Government.
      • The incentive is available for new postpaid sim-only registration for all Civil Servants.​
      • All Civil Servants with existing postpaid plan without any device contract.​
      • All Civil Servants with existing postpaid sim-plan only and did not enjoy any other promotion rebate.
      What are the relevant documents required to register for Insentif Pascabayar RAHMAH Penjawat Awam?​
      1. National Registrartion Identification Card (NRIC); and​
      2. Kad Pengenalan Jabatan

       

      You are required to provide your Kad Pengenalan Jabatan for verification purposes during registration.​

      Which plan is eligible for the Insentif Pascabayar RAHMAH Penjawat Awam?​

      Postpaid plan valued at RM60 and above – refer below for details:​

      • U Postpaid 68​
      • U Postpaid 98
      How much is the rebate for Insentif Pascabayar RAHMAH Penjawat Awam?​

      Eligible customers can enjoy RM10 rebate for 24 months under sim-plan only.​

      Is there any contract tied to the Insentif Pascabayar RAHMAH Penjawat Awam?

      There is no contract tied to this rebate. You may cancel anytime without any penalties.

      I have an existing plan with device contract with U Mobile, can I subscribe to the Insentif Pascabayar RAHMAH Penjawat Awam?​

      No. The incentive is only available for plan only subscription. Customer with active device contract and currently enjoy other rebate promotion are not entitled to subscribe to the incentive.​

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      No City Branch Name Address
      1 Kuala Lumpur​ Berjaya Times Square​ Experience Centre G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2 Petaling Jaya​ U Mobile Flagship Store F1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3 Petaling Jaya​ U Mobile Service Centre, 1 Utama Shopping Centre LG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4 Kuala Lumpur​ U Mobile Service Centre, Aeon AU2 Shopping Centre G11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5 Klang U Mobile Service Centre, Bukit Tinggi, Klang​ B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6 Kuantan U Mobile Service Centre, East Coast Mall​ Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7 Sabah U Mobile Service Centre, IMAGO Shopping Mall U Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8 Putrajaya U Mobile Service Centre, IOI City Mall L2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9 Puchong U Mobile Service Centre, IOI Mall Puchong Lot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10 Ipoh U Mobile Service Centre, Ipoh Parade Mall S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11 Kuala Terengganu​ U Mobile Service Centre, Mayang Kuala Terengganu Lot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12 Melaka U Mobile Service Centre, Melaka No. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13 Bayan Lepas U Mobile Service Centre, Queensbay Mall 2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14 Seberang Jaya U Mobile Service Centre, Seberang Jaya No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15 Seremban U Mobile Service Centre, Seremban Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16 Air Itam U Mobile Service Centre, Sunshine Mall Penang Lot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17 Johor Bahru U Mobile Service Centre, Taman Molek, Johor Bahru Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18 Sarawak U Mobile Service Centre, Vivacity Lot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      [remove] How can I subscribe to the RM30/month rebate promo?
      1. Roadshow
      2. Contact your account manager
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?

      You may submit your registration of interest, and a dedicated UM representative will contact you soon.​

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      What is the U Mobile x BSN Cardmembers Campaign?

      This is a special collaboration between Bank Simpanan Nasional (BSN) and U Mobile. Eligible BSN Cardmembers can enjoy an exclusive offer when signing up for the U Biz 68 Postpaid Plan bundled with a device or U Biz Share 128 with 4 lines.

      Who is eligible to participate?

      You must:
      •  Be a new U Mobile postpaid customer or perform a port-in through Mobile Number Portability (MNP), or upgrade from U Mobile prepaid to postpaid (plan changes within postpaid are not eligible).

      •  Customer who hold a valid and active BSN Credit or Debit Card, subject to verification in the BSN system.

      •  Pass U Mobile’s credit check (including CTOS) for device eligibility.

      •  Not be blacklisted or have any outstanding payments with U Mobile.

      What is the campaign offer? 

      U Biz 68 (RM68/month)

      • Promo Price: RM58/month for the first 12 months (rebate of RM10/month). Subsequently RM68/month from the 13th month onward.
      • Contract: 24 months.
      • Device: Redmi 15C 5G (8GB + 128GB) at RM0 under U SaveMore bundle.

       

      U Biz 128 (RM128/month)

      • Promo Perks: ZERO upfront payment
      How do I sign up?

      Registration is available only through:

      • U Mobile Dedicated Sales representatives
      Can existing U Mobile postpaid customers participate?

      No. The campaign is only open to new postpaid sign-ups, MNP port-ins, or prepaid-to-postpaid upgrades. Customers already on U Mobile postpaid are not eligible.

      Why do I need to make an upfront payment upon sign-up?

      The upfront payment is applicable to all new line registrations, as well as Switch to U services and rate plan changes that are not eligible for the upfront payment waiver.

      Will I get a rebate for the upfront payment that I made?

      Yes, you will receive your rebate over 24 months.

      How much is the upfront payment that I will have to pay when I sign up for the Device Bundle on U Biz 68?

      You will need to pay RM240 if you are not eligible for the upfront payment waiver.

      What happens after the first 12 months if I subscribed to U Biz 68?

      The monthly fee will revert to the standard RM68/month for the remaining contract period.

      What if I terminate the plan before the contract ends?

      If you cancel before the 24-month contract ends, early termination charges will apply. These may include repayment of remaining device subsidy or balance charges as per U Mobile’s U Save More terms.

      什么是 U Biz 3线组合配套活动?

      在活动期间,企业客户凡签购参与活动的 U Biz 3 线组合配套(例如:3 条 U Biz 68 或 3 条 U Biz 98),即可免费获得一台高端 5G 设备。本活动专为需要多条线路,并希望在无需支付设备预付款(须通过信用评估)的情况下获取高端设备的企业客户而设。

      活动期限是什么时候?

      活动时间为 2026 年 1 月 20 日至 2026 年 3 月 31 日。

      谁可以参与这项活动?

      符合注册条件及信用评估要求的企业客户均可参与。本活动支持的注册类型包括:新注册、预付转后付及携号转入。最终资格须通过 CTOS 及 DDMF 信用审核。

      哪些 U Mobile 商业配套符合条件?

      本活动仅适用于 U Biz 68 及 U Biz 98 配套。

      符合条件的配套结构是怎样的?

      在同一个商业账户(相同 BRN 商业注册号)下,签购 3条U Biz 68 或 3条 U Biz 98,即可获得 1 台免费高端 5G 设备(视设备目录及库存情况而定)。

      我可以在同一个3线组合配套中混合使用 U Biz 68 和 U Biz 98 吗?

      不可以。本活动仅适用于 3条 U Biz 68 或 3条U Biz 98的组合。混合不同配套不符合本活动的标准配套结构。

      哪些设备可以免费获得?

      可获赠的设备将依据获批的活动设备目录及库存情况而定。活动涵盖 iPhone 15 及指定的 Android 设备(如 Samsung 与 Honor)。

      合同期是多久?

      本活动需签订 24 个月合约期。若客户在合约期届满前终止服务,将需支付提前终止费用。

      如果我在合约期内提前终止或取消线路,会有什么后果?

      若在合约期届满前终止合约,须依据已签订的合约条款支付相应的提前终止费用。

      保修或缺陷(如到货即损)由谁负责?

      所有设备的保修及缺陷索赔,均由设备制造商或其授权服务中心负责处理。U Mobile 不直接受理任何设备相关的保修索赔。

      我可以在哪里签购?

      您可通过 U Mobile 商务渠道签购,包括中小企业、中型市场及企业客户,亦可联系大客户经理,或前往 U Mobile Biz Store办理。

      我可以签购多少个组合配套?

      符合条件的客户可签购的配套数量,将依据 CTOS 中小企业信用筛查所核准的信用额度而定。

      需要支付预付款吗?

      对于通过 CTOS 中小企业信用筛查的合格客户,无需支付设备预付款。如未通过筛查,则可能需要支付预付款:iPhone 为 RM720(24个月合约)或 Android 为 RM600(24个月合约)。

      什么是 U Biz 3线SIM组合配套活动?

      U Biz 3 线 SIM 组合配套活动聚焦微型中小企业,旨在减轻其固定合约负担,让企业能够更专注于核心业务发展。

      活动期限是什么时候?

      活动时间自 2026 年 1 月 20 日起,直至另行通知。

      谁可以参与这项活动?

      仅限持有有效 BRN 商业注册号,且已营运超过 12 个月的企业公司,方可参与此活动。

      我可以签购多少个组合配套?

      符合条件的客户可签购的配套数量,将依据 CTOS 中小企业信用筛查所核准的信用额度而定。

      我可以从现有配套升级至此促销活动吗?

      不可以。本活动仅适用于新线路开通或携号转入。

      我可以在哪里签购?

      您可通过 U Mobile 商务渠道签购,包括中小企业、中型市场及企业客户,亦可联系大客户经理,或前往CC eSHOP办理。

      合同期是多久?

      本活动需签订 24 个月合约期。若客户在合约期届满前终止服务,将需支付提前终止费用。

      参与此促销活动是否需要支付 1 个月的预付接入费?

      不需要。即日起签购本促销活动,无需支付 1 个月的预付接入费。

      如果我在合约期内提前终止或取消线路,会有什么后果?

      若在合约期届满前终止合约,须依据已签订的合约条款支付相应的提前终止费用。

      余额费用计算方式 = RM38 × 合约剩余月数

      合约剩余月数将视为包含您终止手机配套的当月。


      举例说明:若您在第 5 个月终止配套,则需向 U Mobile 支付RM38 × 20 = RM760(每条线路)

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