To purchase the Prepaid plan, subscribers must:

i. Login to any participating Online Channels

ii. Select the Prepaid plans that you wish to subscribe

iii. Key in mobile number and make the necessary payment

iv. A confirmation SMS will be sent by U Mobile to you to confirm successful subscription.

Weekly Plan: GX12
Monthly Plans: GX30, UMI30, UMI36, UMI50, GT30, GX38

If you are already subscribed to an existing data or call plan, any purchase of a new Prepaid plan will override the existing data or call plan. Any unused quota or minutes will be forfeited.

Eg. Any unused quota and minutes for existing UMI 50 will be forfeited when UMI 30 is purchased. You will only be entitled to the allocated data and minutes of the latest UMI purchased.

2 scenarios here:

• If payment is received yet verification fails, the bank will send a refund to the customers' bank account in 3 business days. 
• In case, at any point of time, the subscription fails due to unforeseen circumstances, the customer's account will be auto-credited with the top up amount and is advised to subscribe manually via U Mobile’s mobile app, UMB 118 or SMS.

Online channel – only 1 step required which is purchase and subscription will be done automatically from backend.

Other channels – 2 steps required which is purchase top up and subscribe to the plan manually by subscribers.

Yes. You will receive an SMS notification on your subscription status. Alternatively, u may check via UMB 118 or U Mobile’s mobile app on the plan u purchased.

There are no differences. The plan’s offering will be identical. You may refer to U Mobile’s website ie. https://www.u.com.my/plans/prepaid/unlimited-mobile-internet or https://www.u.com.my/plans/gilerunlimited/prepaid

Yes. You can purchase the Prepaid plan for your family/friends via online channels.

Please stay tuned to our U Mobile’s website for the announcement of the list of online channels that will be offering this service from time to time.

If you are subscribing to a Prepaid plan for a third party, you are solely responsible to inform the third party that you are subscribing to the Prepaid plan on behalf of him. U Mobile will not be responsible for any complaints made by the third party.

Your subscription will be auto-renewed (subject to minimum balance in your prepaid account to renew your UMI plan) based on your 1st service activation date. You will receive SMS notifications 2 days and 1 day before your auto-renewal is due, and another SMS when your subscription is renewed.

Yes you can purchase the plan via all the participating online channels.

You may call our Customer Service Centre Hotline at 018 388 1318 or 1318 from your U Mobile number.

Subscribers who are eligible to sign up for an iPhone at RM48/month, have the option to select their contract tenure with an affordable monthly instalment basis at RM48 with no interest charges.

There are 2 iPhone models, which are iPhone 11 (128GB) and iPhone 13 (128GB).

A U iPhone RM48 sign-up is applicable for U Postpaid™ 98 subscriber only.

Walk-in to our branches, participating dealers, or self-signup via our eShop. 

Yes, you are required to make an upfront payment upon registration of iPhone @ RM48 Promotion, depending on the iPhone model.

Eligible subscribers are only entitled to one (1) contract at once.

We need to check your eligibility. If you are eligible for iPhone @ RM48 Promotion, u will need to change plan to U Postpaid 98 but upfront payment applies. 

Yes, you can. But the existing rate plan will be terminated as it is still bonded to an active contract. You will be liable for any charges, you must also settle all outstanding charges and ETP (early termination payment) applies, under the existing rate plan before the subscriber can proceed to sign up for iPhone @ RM48 Promotion.

You will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the Recommended Retail Price (RRP) of the phone model upon signing up for iPhone @ RM48 Promotion. Furthermore, you will also be enjoying a 0% interest instalment payment throughout the instalment tenure.

You are required to pay the remaining device balance, which is equivalent to the Device Recommended Retail Price (RRP) minus the total instalment fees paid so far.
 

Balance charges = Device Recommended Retail Price (RRP) – Total instalment fees paid

Example:

Balance charges = Device Recommended Retail Price (RRP) – Total Paid Instalment Fees
 

Balance charges = RM3,899 – (RM48 x 8 months)
 

Balance charges = RM3,515 (Remaining device instalment balance amount to be paid off).
 
 

Summary:
 

You will need to pay off for the remaining contracted months if you terminate before the completion of the contract tenure.
 

U Mobile will base the calculation on the U Mobile Device Selling Price (RRP), for this example RM3,899. U Mobile Device RRP is not the same as ‘Total Monthly Instalment Fee’ (RM48 x 48 months = RM2,304.00).

Unfortunately, device trade-ins are not applicable for iPhone @ RM48 Promotion sign-up.

It is subject to availability and while stock lasts. 

‘Deals For U’ is a promotion available on MyUMobile App and UMB for selected eligible Prepaid and Postpaid subscribers (‘Eligible Subscribers”).

Eligible Subscribers will be seeing ‘Deals For U’ section in ‘Add-Ons’ page in their MyUMobile App and ‘01 Deals For U’ in UMB.

You can check your eligibility via the following channels:

1. MyUMobile App
   Step 1: Launch the MyUMobile App
   Step 2: Go to ‘Add-Ons’ page > ‘Deals For U’ tab
2. UMB
   Dial *118*01#

This Promotion is devised to offer Eligible Subscribers with deals exclusively for them based on their spending and usage. Therefore, the deals may vary from one person to another.

The deals in Promotion may differ from day to day. Please check your MyUMobile App/UMB regularly for the latest deals.

For products/services with renewable subscription, the renewal price will be based on recommended retail price unless stated otherwise.

If you are already subscribing to an existing data or call plan, any purchase of a new Prepaid Plan will override the existing data or call plan. Any unused quota or minutes will be forfeited.

1. Via MyUMobile App:
   1. Download and login to the MyUMobile App.
   2. Go to ‘Add-Ons’ page and select the deal(s) that you want to subscribe in the ‘Deals For U’ section.
   3. Confirm your subscription.
   4. A confirmation SMS will be sent to you to confirm successful subscription.
   5. You may check your subscription details on ‘View All Usage Details” sections on the app's ‘Home’ page.

2. Via UMB:
   1. Dial *118*01#
   2. Eligible subscribers will be able to view the list of available Deals For U offers.
   3. Select the offer you wish to subscribe to and confirm your subscription.
   4. A confirmation SMS will be sent upon successful subscription.
   5. For more details about your subscription via the UMB channel, you may download and login to the MyUMobile App.

Yes, you can purchase as many times as you wish. However, for some deals, you can only purchase the offer if you do not have a current active subscription. For example, Hotspot Passes cannot be purchased if you already have an active Hotspot add-on. You can only purchase another Hotspot add-on after the current one expires.

Deals For U offers include, but are not limited to, the following categories:
 

• Discounted Monthly/Weekly/Daily Data Plans
• Exclusive 30-Day Data Passes
• Local Voice Passes
• IDD Passes
• Speed Passes
• Hotspot Passes

The available postpaid plans are U Postpaid 68 and U Postpaid Borneo 68.

You will be tied to a 24-month contract.

You will need to add another NEW U Family Share 38 line to be entitled for this campaign.

If you terminate your U Family Share 38 before your commitment period expires, you are required to pay balance charges, which will be calculated as follows:

Balance Charges = [Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment] ÷ Total Commitment Period (months) x remaining number of months)
 

The remaining number of months will include the month during which you terminate the service.

Yes, you may upgrade your U Family Share 38 subscription to U Postpaid 68, U Postpaid Borneo 68 or U Postpaid 98. However, if you choose to terminate after upgrading, the Balance Charges will apply.

The advance fee will be waived if you fulfill the advance fee waiver criteria (determined by U Mobile) during your registration for this campaign. Eligibility for the advance fee waiver is solely at U Mobile’s discretion.

You may choose between the vivo V40 Lite 8+256GB or HONOR 200 Lite 8+512GB.

Our representative will reach out to you within 5 to 7 working days. Please note that you will have to fulfil the criteria (determined by U Mobile) for campaign eligibility.

This promotion, also known as “RM0 Phones for Everyone”, is a limited-time promotion that allows you to enjoy a new phone from RM0 when you sign up for a U Postpaid™ 68 plan.

This promotion runs from 15th October 2021 and continue until further notice.

All Malaysians above 18 years old with a valid NRIC can sign up for this promotion.

One (1) NRIC can sign up for one (1) phone package under the “RM0 Phones for Everyone” promotion.

Yes, you can upgrade your existing plan to sign up for this promotion.

To sign up for this promotion, simply visit the nearest U Mobile store. This promotion is available to both new and existing U Mobile customers.

Click here for the store locator: Find a Store - Support | U Mobile

Phone price starts from RM0 for Samsung A02. For better phones, top up only RM199 to enjoy savings up to 69% on phones.

There is a 12 months commitment period from the activation of U Postpaid™ 68 plan under the “RM0 Free Phones for Everyone” promotion.

The access fee for U Postpaid™ 68 is RM68 per month for Unlimited High Speed Data & Unlimited Calls. Access Fee is the subscription of the rate plan and is charged on a monthly basis.

For purchases made at UM Stores / participating dealers:

The one (1) month Access Fee is applicable to all new customers only.

The Access Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill.

For purchases made at U Mobile’s Online Store:

All existing customers will need to pay one (1) month Access Fee. The Access Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill.

Yes, depending on the phone models you have selected, phone price starts from RM0. You can also upgrade to better phones and enjoy a substantial savings of up to 69%.

Phones offered under “RM0 Phones for Everyone” comes with phone locking software in the form of Samsung Knox for Samsung phone models / Oppo Guard for Oppo phone model where the phones can be locked for data protection against intrusion, malware and malicious threats.

Do note that in the event of payment overdue, phones will also be locked.

Your phone will be unlocked within one (1) business day after full payment.

If you wish to unlock your phone within 30 minutes upon full payment, you may call our Customer Service at 6018-3881318 for further assistance.

Yes, you can terminate your service anytime but there will be charges involved.

You are required to pay back the balance of the phone’s price (U Mobile Selling Price) and it is calculated as per below:

Balance charges = (U Mobile Selling Price – Phone Price during Promotion Period) / Commitment Period x remaining number of months

The remaining number of months will be deemed to include the month during which you terminated the phone package.

Example: If you purchased an Samsung A02 at RM0 under this Promotion and terminate in Month 5, the U Mobile Selling Price is RM399, you are required to pay U Mobile [(RM399 – RM0)/12]*8 = RM266.

This promotion will be launching in U Mobile online store soon, stay tuned and we suggest you to walk-in to any of our U Mobile stores and participating U Mobile dealers nationwide to sign up this fantastic promotion. Check out our stores from www.u.com.my/en/personal/support/store-finder

This Campaign is open to selected Active Prepaid subscribers only. “Active” means able to make and receive calls and have received notification through any channels (SMS / UMB / eDM / MyUMobile app) from U Mobile (“Notification”).

The Campaign date will be stated in the notification that you have received through any form of communication channels (SMS / UMB / eDM / MyUMobile app).

To participate in this Campaign, you must receive a U Mobile SMS about the campaign from the short code 28139 or 28140 and must perform Prepaid reload (the amount that stated in the SMS / UMB / eDM / MyUMobile app) through any available reload channels.

Subscribers who perform top-up as specify in the notification during the promotion period will receive a one-time bonus credit reward as stated in the notification that participants received through SMS.

The reward will be credited directly to the eligible subscribers’ Prepaid account within 7 working days and will be valid for a period of 7 days. U Mobile will notify the participants of the rebate via SMS (“Reward Notification”). U Mobile may use any other method or medium it deems fit to notify the participants of their entitlement to receive the reward.

No, this offer is not transferable. 

Pakej 5G Rahmah is a 5G data plan packaged with a choice of 5G device, either Samsung Galaxy A14 5G, Samsung Galaxy M14 5G or Honor 90 Lite 5G at RM240 with U Postpaid 68 along with RM10/month rebate for 24 months. 

This package will be open for registration from 1st September 2023 to 31st March 2024.

Pakej 5G Rahmah is open to all Malaysians above 18 years old with a valid NRIC.​

On top of that, the first 100,000 customers from the B40 group nationwide, are eligible for a subsidy of RM120 on the price of the 5G devices. In short, for our Pakej 5G Rahmah, customer from this group will be able to sign up this package with the selected 5G device priced at only RM120.​

The access fee for Pakej 5G Rahmah is RM58 per month for 24 months. Access Fee is the subscription of the rate plan and is charged on a monthly basis.

For the Pakej 5G Rahmah, one (1) NRIC with a selected 5G device priced at RM240 can sign up for a maximum of 6 lines, subject to the terms and conditions. ​

If you are amongst the first 100,000 customers from the B40 group, you are eligible to utilise your RM120 device subsidy only once, out of the 6 lines available.​

Yes, you can upgrade your existing plan to sign up for this package.

You can walk-in to any of our U Mobile stores and participating U Mobile dealers nationwide to sign up for this Pakej 5G Rahmah.

For list of participating stores: www.u.com.my/en/personal/support/store-finder
For list of participating stores in Sabah, please click here.

Do note that if you are a new U Mobile customer, you must sign up for this package via our U Mobile stores or participating U Mobile dealers.

Pakej 5G Rahmah comes with a 24-months commitment period from the activation of U Postpaid 68 plan under the Pakej 5G Rahmah.

No, your RM10 rebate will stop once you change your rate plan or terminate your U Postpaid 68 within your 24 months commitment period. 

You can walk in to the nearest U Mobile Centre or participating dealers to check on your B40 eligibility.

If you are an eligible B40 customer, you are required to make full payment of the device price as shown on The Best Pakej 5G Rahmah | U Mobile upon the Package registration. The RM120 discount will be rebated and reflected in your Postpaid bill within 60 working days.

5G Rahmah Incentive for Media Practitioner is a postpaid plan phone bill rebate offer for media practitioners for their September 2023 bill. This incentive is a one-off grant specifically for media practitioners in conjunction with Malaysia Day. 

The 5G Rahmah Incentive for Media Practitioner is open to media practitioners with Malaysian citizens who hold a Media Certificate Card issued by the Department of Information Malaysia (JaPen) that is not expired and having an active postpaid plan subscription with U Mobile.

Eligible Media Practitioners need to update their postpaid phone numbers and other relevant information via the JaPEN eMedia System at http://emedia.penerangan.gov.my/link before 10 September 2023 to enjoy this 5G Rahmah Incentive for Media Practitioner.

Applications do not need to be made by eligible media practitioners as they will be made automatically based on data from JaPen.

The rebate is dependent on the billing cycle of the postpaid plan. For example the rebate for September 2023 may be enjoyed by customers in October 2023 or the next month only for one(1) time off.

Kindly visit https://emedia.penerangan.gov.my/ and check with the respective department/customer service for your eligibility.

This CreditSOS Automated Subscription Campaign period will start from 14 October 2024 to 11 November 2024 (28 days).

The CreditSOS Automated Subscription Campaign is open to all U Mobile Prepaid subscribers who is not an existing CreditSOS Automated Subscriber prior to Campaign launched date.

You will have to register for CreditSOS Automated Subscription service AND successfully subscribe to at least 1 CreditSOS subscription via Automated Subscription channel. 

Kindly refer to below following action to subscribe CreditSOS Automated Subscription to participate:

1. sending ON ACR to 28120 OR
2. by dialing (5G users) *118*2*2*2*1# OR (non 5G users) *118*3*2*1# 

Then, 

You are required to successfully perform at least 1 CreditSOS subscription via Automated Subscription channel throughout campaign period.

RM2 Free Credit for 3,000 winners throughout campaign period with a weekly distribution of 750 winners determined on a first-come, first-served basis. 

Winners that have been successfully identified and validated will receive an SMS notification by the following dates:

• 31 October 2024
• 14 November 2024

The RM2 Free Credit will be forfeited if subscriber prepaid account hit the criteria below:

1. Your Prepaid account has been suspended or terminated;
2. Your Prepaid account becomes inactive;
3. You have unsubscribed to the Automated CreditSOS Credit subscription;
4. You have switched to U Mobile Postpaid plan; or
5. You have switched your Prepaid account to another network service provider and is no longer a U Mobile user

The validity of the RM2 Free Credit is two (2) days. Winners can check your balance by dialling *118*2*2*3#

The RM2 Free Credit cannot be used to pay for CreditSOS outstanding credit amount. CreditSOS credit outstanding amount has to be paid via normal top up.

This CreditSOS Subscription Campaign period will start from 19 November 2024 to 14 January 2025 (56 days).

The CreditSOS Subscription Campaign is open to all U Mobile Prepaid subscribers who is not an existing CreditSOS Subscriber prior to Campaign launched date.

You will have to register for CreditSOS Subscription service AND successfully subscribe to at least 1 CreditSOS subscription via Subscription channel.
 

Kindly refer to below following action to subscribe CreditSOS Subscription to participate:
 

1. sending request SOS1/SOSOS2/SOS3/SOS5/SOS10 to 28120
   OR
2. by dialing (5G users) *118*2*2# OR (non 5G users) *118*3*8#
    

Then,

You are required to successfully perform at least 1 CreditSOS subscription via Subscription channel throughout campaign period.

RM2 Free Credit for 12,880 winners throughout campaign period with a weekly distribution of 1,610 winners determined on a first-come, first-served basis.

Winners that have been successfully identified and validated will receive an SMS notification by the following dates:

• 05 December 2024
• 19 December 2024
• 02 January 2025
• 16 January 2025

The RM2 Free Credit will be forfeited if subscriber prepaid account hit the criteria below:

1. Your Prepaid account has been suspended or terminated;
2. Your Prepaid account becomes inactive;
3. You have unsubscribed to the CreditSOS Credit subscription;
4. You have switched to U Mobile Postpaid plan; or
5. You have switched your Prepaid account to another network service provider and is no longer a U Mobile user

The validity of the RM2 Free Credit is two (2) days. Winners can check your balance by dialling *118*2*2*3#

The RM2 Free Credit cannot be used to pay for CreditSOS outstanding credit amount. CreditSOS credit outstanding amount has to be paid via normal top up.

This is a campaign for new customers who port-in to U Mobile. You will enjoy RM20 x 6 months rebates on your monthly commitment fee when you port-in to the following postpaid plans:

• U Postpaid 98
• U Family 128 

The campaign runs until 31 March 2026. You must successfully port-in during this period to be eligible for the rebates.

This offer is only applicable to new U Mobile postpaid customers who port-in their lines to the eligible postpaid plans during the campaign period. 

The rebates will be reflected in your second or third monthly bill onwards.

The rebates do not come with any contract.

The port-in rebates are applicable to both plan-only and device sign ups.

The rebates will be forfeited when you downgrade to non-eligible plans or terminate your postpaid line.

The U Home 5G Exclusive Offers Campaign is offered by U Mobile Sdn. Bhd. exclusively through the Telesales channel. It provides eligible subscribers with an exclusive offer (“Reward”) for subscribing to the U Home 5G service with a Wi-Fi 6 5G Router Bundle.

This campaign is offered to selected U Mobile Postpaid subscribers on the GX55, GX68, U Postpaid 68 or U Postpaid 98 plans. Eligible subscribers are chosen at U Mobile's sole discretion.

This Bundle is only available through our Telesales channel. If you are eligible, a Telesales representative will contact you with the U Home 5G and Wi-Fi 6 5G Router Bundle offer. The subscription requires a 24-month commitment. Once you accept the offer, your order will be processed through the Telesales channel.

The Reward can be in the form of a rebate, credit, or other type of offers. The specific Reward will be communicated to you during the Telesales call.

Each eligible subscriber may receive one Reward per Bundle. For example, if you have both U Postpaid 68 and U Postpaid 98 plans and are eligible for the campaign under both, you are entitled to a Reward for each corresponding Bundle.

The first Reward will be credited in the month following your successful Bundle activation and will reflect in your next Bundle monthly bill.

Yes, the Reward will be forfeited if:

• Your Postpaid line is Passive.
• You terminate your Postpaid line.
• You switch to a U Mobile Prepaid plan.
• Your account is under suspension.
• You port out from U Mobile's network.
• You terminate the Bundle before the end of the Commitment Period.

You will need to pay the balance charges for the remaining months of the Commitment Period (Early Termination Fees) and any unpaid charges for the Bundle, Early Termination Fees is calculated as follows:

Only selected Active and Passive prepaid subscribers with a prepaid tenure of more than 6 months are eligible to participate. If you’ve received an SMS, push notification about this campaign, that means you’re eligible!

Each week, the 88th customer who successfully upgrades from prepaid to postpaid during that week will be shortlisted as the winner of the iPhone Air (256GB).

No. Only upgrades completed using the “Upgrade Plan” feature in the MyUMobile App are eligible for this campaign.

The Free Data will be available for redemption for 30 days upon your first login to MyUMobile App.

The Free Data is valid for 24 hours upon the time of redemption.

You are entitled for one (1) Free Data redemption for each subscription/line that you have. For example, if you subscribed to U Postpaid 98, U Postpaid 68, and have a Prepaid line, you are entitled to redeem once for each subscription/line.

Yes, the Free Data can only be redeemed and utilised when your line status is Active (‘Active’ means able to make and receive calls).

No, the Free Data is only valid for domestic use within Malaysia.

No, the Free data cannot be shared, transferred to another line, or exchanged for cash/credits.

No, any unused Free Data will be forfeited upon expiry of the validity period.

No, you are not able to use the Free Data for Hotspot. 

The network you'll use depends on your location, device capability, and network availability. If you're in a 5G coverage area and have a 5G-compatible device, you'll automatically connect to U Mobile's 5G network after redeeming the free data. If you're outside 5G coverage or don't have a 5G-compatible device, you'll still enjoy undisrupted 4G connectivity on the U Mobile network.

You can log on to u.com.my/tng2025 for more information about this campaign.

This campaign runs from 15^th December 2025 – 14^th February 2026 with campaign month set out as table below:

To participate in this Campaign, you must

1. Purchase any U Mobile Prepaid plan worth RM35 and above (UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50) via the Touch N’ Go e-Wallet within the Campaign Period.
2. Each successful purchase will be considered as an entry. No entry forms are required.

This campaign is open to all U Mobile Prepaid subscribers.

You must subscribe to only UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50.

Participants who qualify by completing the steps listed in Q3 will be eligible for consideration to win the monthly prize, as specified below:

You must ensure your U Mobile Prepaid remains active throughout the Campaign Period and until the issuance of Prizes. “Active” means able to make and receive calls.

U Mobile will notify the winners of their entitlement to receive the monthly Prizes via SMS.

Participants who qualify by completing the steps listed in Q3 will be eligible for consideration to win the monthly prize, as specified below:

For RM5 Cashback in U Mobile Prepaid Credit

(i) U Mobile will credit the RM5 Cashback to the winners’ U Mobile Prepaid accounts (with the same MSISDN used to perform the transactions).

(ii) U Mobile will attempt to credit the amount to the winners’ U Mobile Prepaid accounts once. If this attempt fails for any reason whatsover, the Cashback will be forfeited.

For RM50 Cashback in TNG eWallet’s Credit

(i) The RM50 Cashback will be credited by TNGD into the winners’ TNG e-Wallets.

(ii) TNGD will attempt to credit the Cashback to the winners’ TNG e-Wallet once. If this attempt fails for any reason whatsoever, the Cashback will be forfeited.

No. You must purchase U Mobile Prepaid Plan (UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50) directly from TNG eWallet only.

No. You must purchase U Mobile Prepaid Plan directly from TNG eWallet only.

The prizes are given on an "as-is" basis and are not transferable or exchangeable for cash, in full or in part. U Mobile reserves the right to substitute the Prizes with another voucher or an item of similar value at any time without prior notice.

There are no limits on the entries or Prizes for each participant during the Campaign Period.

You may reach out to us through MyUMobile App or contact us via Facebook Messenger or X (formerly known as Twitter).