1.  General

1.1.  ULTRA Business Merchant 360 (“Service”) is a subscription bundle that includes a business connectivity plan, point-of-sale device (“POS”) and business solution. By subscribing to the Service, you agree to be bound with the General Postpaid Terms of Service, terms and conditions of the respective rate plans, including our Privacy Notice, and these additional terms and conditions will apply (collectively, “the Terms”), all of which are available on www.u.com.my.

1.2.  We may revise the Terms, the Service or our pricing without any liability. We may provide reasonable advance notice of such changes. You are advised to regularly check the Terms on our website. Your continued usage of the Service signifies your acceptance of the changes to these terms, the Service or our pricing. If you do not agree to any of the changes, you must immediately terminate your subscription to the Service.

2.  Service Description

2.1.  The Service consists of a combination of multiple components depending on your selected bundle. These components include:

2.1.1.  U Mobile business connectivity plan:

(a)  ULTRA Business WiFi plan together with one (1) WiFi-7 5G modem-router device (“Router”); or

(b)  ULTRA Business postpaid mobile plan with one (1) mobile device.

2.1.2.  POS.

2.1.3.  A business solution suited to your industry.

2.2.  We reserve the right to change the partners for the business solutions bundled in the Service at our discretion.

3.  Eligibility

3.1.  The Service is available to any business, company, partnership, sole proprietorship, association, society, non-governmental or governmental body, or corporate entity with business premises located within the Service coverage areas in Malaysia.

3.2.  To be an account holder for the Service, you need to be a Malaysian citizen with a valid business registration number (BRN) and be at least 18 years old on the date of sign up.

3.3.  You must not resell, share or otherwise distribute the Service to a third party.

3.4.  We reserve the right to change the eligibility criteria for the Service from time to time.

4.  Duration

4.1.  Your subscription to the Service is subject to a minimum 24-month commitment period (“Commitment Period”) effective from the Service activation date.

5.  Charges and Payment

Deposit

5.1.  An upfront deposit is required for the Service.

Installation, Delivery and Support Fee

5.2.  If your chosen Service bundle includes the food and beverage business solution, a one-time installation, delivery and support fee applies. The fee is RM399 or RM599, depending on your installation location.

5.3.  This fee covers delivery of the Device and on-site setup by our authorised partners and will be charged in your first U Mobile monthly bill.

East Malaysia Delivery Fee

5.4.  If your delivery address is in East Malaysia, an additional one-time delivery fee applies. The fee is RM250 or RM750, depending on your selected Service bundle.

5.5.  This fee is payable in addition to all other fees and charges payable for the Service and will be charged in your first U Mobile monthly bill.

Optional Integration Add-Ons

5.6.  The following optional integration add-ons may be made available to you (where applicable). These are not included in your Service bundle and will only be activated upon your request:

5.6.1.  Foodpanda platform integration (for premium plans only) – RM20 per month, if selected.

5.6.2.  Payment gateway or third-party payment integration – a one-time fee of RM100, if selected.

5.6.3.  Brand app feature add-on (for selected business solutions) – an additional fee applies, if selected.

5.7.  All charges for optional integration add-ons are payable directly to the relevant partner upon installation or activation, and are non-refundable once activated. These charges may be revised by the relevant partner from time to time and you are advised to check for the latest charges before installation or activation.

Third Party Services and Charges

5.8.  U Mobile is not responsible for any services or charges offered by authorized or non-authorized resellers that are not part of the Service. Any inquiries or disputes relating to such services are to be resolved directly between you and the relevant third party.

5.9.  Some services or hardware may also be offered by U Mobile’s partners independently of U Mobile and the Service. U Mobile is not responsible for such services, including their pricing, charges, service guarantees or after sales support. Any arrangement for such services is solely between you and the relevant partner.

6.  Service Coverage

6.1.  The Service is available in our network coverage area which can be viewed at https://www.u.com.my/en/ultra5g (“Coverage Area”). However, even within the Coverage area the Service may not be operational in areas where geographical or man-made features interfere with our network.

7.  Equipment and Warranty

7.1.  Availability of the Router and POS (collectively, “Device”) is subject to stock availability during the registration of the Service.

7.2.  The images shown in our website or promotion materials are for illustration purposes only and may not be an exact representation of the Device. We reserve the right to change the Device models with a device of comparable capability.

7.3.  The warranty period for the Device is valid throughout the Commitment Period.

7.4.  During the warranty period, if the Device is proven to be defective or your Device’s fault claim is proven to be due to manufacturer’s defect within a month, we will replace the Device (1-to-1 exchange) without any additional cost imposed to you and subject to stock availability as follows:

7.4.1.  For Router: within 3 business days.

7.4.2.  For POS: within 7 business days.

7.5.  We reserve the right to verify the Device submitted for warranty replacement. If we find the device to still be functional or have been tampered with in any way, we may impose a Device replacement fee equivalent to the cost of a new Device.

7.6.  The Devices warranty does not cover the following incidents:

7.6.1.  Physical damage to the Device including cracks, dents, or liquid exposure;

7.6.2.  Electrical damage, including burn marks, lightning, or power surges;

7.6.3.  Unauthorized repair, alteration or modification;

7.6.4.  Cosmetic defects not affecting functionality or performance of the Device;

7.6.5.  Missing accessories, adapters, or cables;

7.6.6.  Damage, lost, stolen or defects to the Device caused by any act, omission, misuse, negligence, serial number removed or defaced;

7.6.7.  Deactivation of the network operator-lock function ; or

7.6.8.  Other acts beyond our reasonable control.

7.7.  You may visit your nearest U Mobile service centres or our appointed service partners’ centres if you have issues with the Device:

7.7.1.  For Router: https://www.u.com.my/store-finder

7.7.2.  For POS: https://www.evoscale.my/contact-us/

8.  Business Solutions

8.1.  The business solution included in your selected bundle is subject to the following terms and conditions (where applicable):

8.1.1.  Food and beverage business solution: https://feedme.ai/

8.1.2.  Retail business solution: https://www.easystore.co/en-us/legal/terms

8.2.  The above list is not exhaustive and may be updated without notice from time to time.

9.  Termination and Suspension

9.1.  The Service will continue until terminated by you or until terminated by us according to the Terms.

9.2.  If the Service is terminated prior to the expiry of the Commitment Period, you are required to pay the balance charges for the remaining months of the Commitment Period (“Early Termination Fee”) and any unpaid charges for the Service. The calculation of the Early Termination Fee is as follows:

Monthly Recurring Charges x Number of months remaining in the Commitment Period

(The remaining number of months will be deemed to include the month during which you terminated your Service.)

9.3.  The Device provided under the Service, will belong to you and is not required to be returned to us even if the Service is terminated.

9.4.  You may walk-in to our U Mobile service centres to request for termination of the Service.

9.5.  If your Service is suspended due to non-payment of outstanding bills, the Monthly Fee will continue to be charged. We may notify you prior to the termination of the Service due to continuous suspension. We may reactivate the Service within 2 business days after you have paid all outstanding charges.

9.6.  We reserve right to cease, alter, cancel, suspend or substitute the Service at any time without prior notice. We are not liable to you for any and all loss or damage suffered or incurred by you (including negligence) as a direct or indirect result of such cessation, alteration, cancellation, suspension or substitution.

10.  Data Collection, Use and DMP Access

10.1.  By subscribing to the Service, you authorise U Mobile to access your POS remotely using the POS Device Management Platform (“DMP”) for support and troubleshooting purposes.

10.2.  We may configure, update, monitor and remotely manage the DMP at our discretion.

10.3.  We may monitor, log and audit your POS for operational purposes at any time without prior notice.

10.4.  By subscribing to the Service, you consent to us collecting and using data related to your use of the Service, including information on your online stores and sales channels obtained from our business solution partners for marketing, support, service improvement and analytics purposes.

10.5.  All data collected, stored, or processed through the DMP will belong to U Mobile and only be accessed by our authorised personnel.

10.6.  We will take reasonable steps to protect data collected via the DMP from unauthorized access.

11.  Disclaimer

11.1.  The Service is provided on an “as is” and “as available” basis. We disclaim all liability in relation to the Service including but not limited to the availability, accessibility, timeliness, continuous and uninterrupted use of the Service or secured access to the Service.

11.2.  We may monitor your account to ensure you are complying with the Terms. We will investigate misuse of the Service. If we find that you have misused the Service, we may recover from you any costs of investigating the misuse and any compensation we are required to pay to regulators or other parties as a result of your misuse.

11.3.  We are not liable for any costs, loss, damage (whether direct or indirect) or for loss of revenue, loss of profits or any special or consequential loss including loss of profits, data, revenue, business and anticipated savings of any nature or for any inconvenience that may arise directly or indirectly from or in connection with your use of the Service, including data inaccuracies, service interruptions or compatibility issues.

Date: 25th May 2026