Frequently Asked Questions
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Mobile Number Portability (MNP) is the ability for customers to switch to a new mobile service provider, while retaining their existing mobile number.
“Porting” is the act of switching to a new mobile service provider without having changed one’s mobile number. The word porting is interchangeable with switching. Port-in is referring to a customer request to switch to a new operator and port-out is a customer leaving their existing operator.
Please DO NOT terminate your line with your current service provider as only active mobile numbers are allowed to switch to a new service provider.
For Corporate account, you can switch to U Mobile by submitting your request via our Talk to Us form at here. Alternatively, you may contact your Enterprise Account Manager or speak to our Enterprise Business Partner near you here.
For Non-Corporate account, you can switch to U Mobile via the following channels:
Online. Click here
Visit our branch or selected dealer. Click here
Settle all your outstanding bills with past and current service providers.
Not blacklisted by any of the service providers.
No contract with your current service provider.
Your current line has to remain active until the switching process is completed
- Ensure that you are using the same ID (MyKad or old IC) that you use to register with your current service provider when you are registering with U Mobile. Here’s how you can check which ID you used for registration with your current service provider. Click here
Individual customer:
MyKad / Police ID / Army ID / Passport.
For U Package registration, a copy of your latest Postpaid bill from your current service provider for Postpaid Customer ….check on Prepaid process
For International Roaming and/or IDD activations, past 2 months’ bills (1 month with International Roaming usage) or sign up auto-debit without paying deposit (RM100 deposit is required for new registration) or This is not required if you are switching to U Mobile Prepaid service.
Business / Corporate customer:
Letter of authorisation from the company containing customer name, business registration number, account number from current mobile service provider.
No, you have to be present at our branch or dealer’ shop for a switching request.
The switch process takes up to 2 working days for individual registration and up to 5 working days for business registration.
Yes, you can cancel before your port-in request is approved. There is no cancellation fee.
Switching request is free of charge.
You will get a new SIM card from U Mobile. Insert the U Mobile SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.
No, you can only port your number and not Value Added Services (VAS). If you want to have VAS, you need to subscribe with U Mobile. U Mobile is not obligated to provide identical VAS.
It is advised that you plan your request to port-in at least 14 working days before you travel or request to port-in after you are back in Malaysia to avoid service interruption. Please remember to request to activate International Roaming / IDD service upon registration.
Yes, you can port your number multiple times (subject to regulations and U Mobile Terms and Conditions). However, you cannot make more than one MNP request to multiple mobile service providers at the same time.
You can visit the Malaysian Communications And Multimedia Commission (MCMC) website at https://www.mcmc.gov.my/ for more information.
There is no contractual commitment for a port-in request itself. However, depending on the Postpaid plan that you choose, some may have contractual commitment.
Yes, you can request to port-in to any Postpaid plan and vice-versa.
Both principal and supplementary lines can port-in together.
or
If one of the supplementary line holders does not want to port-in to U Mobile:
The principal and supplementary line holders must visit your current service provider together to complete the following:
You as principal line holder to terminate the relevant supplementary line.
The supplementary line holder who does not wish to switch to U Mobile will need to register as a principal account holder with your current service provider there and then, to avoid service interruption. You and your other supplementary lines that wish to switch to U Mobile can proceed with the port-in request once the process is complete.
You will have to pay your current service provider for any unbilled usage once you receive the invoice, even after you have successfully ported in to U Mobile. Otherwise, you will be blacklisted by your current service provider for non-settlement of outstanding bills.
You have the option to cancel your current contract. However, you need to settle all the remaining contractual obligations with your current service provider for early termination. Check with your current service provider what is required, e.g.
- When will your existing mobile service contract expire?
- How much will you have to pay for early termination?
For Corporate account, you can change your rate plan by submitting your request via our Talk to Us form at here. Alternatively, you may contact your Enterprise Account Manager or speak to our Enterprise Business Partner near you here.
For Non-Corporate account, you can change your rate plan via your Enterprise Account Manager, Enterprise Business Partner, or at U Mobile Service Centre, Premier Dealer or via DIY channels such as MyUMobile app, web self-care, and SMS.
No, you can only visit a U Mobile Service Centre or contact your Enterprise Account Manager or Enterprise Business Partner to change a rate plan from principal to supplementary line or vice versa.
Every customer is allowed to change their rate plan a maximum of 3 times in a calendar year, regardless of which channel they change their rate plan.
MyUMobile and Self-Care
Log in to MyUMobile app or website Self-Care section, then go to My Account | Change Rate Plan.
Select the plan that you would like to change to.
Confirm your rate plan change and restart your phone after receiving the SMS confirmation.
SMS
- Go to SMS message, type ON Pxx (the plan you would like to change to, keywords are not case sensitive)
- Send SMS to 28118.
- Restart your phone after receiving the SMS confirmation.
The latest bill statement after a rate plan change will reflect the following charges:
1. Previous rate plan
Access fee is prorated according to your rate plan.
Advance access fee will be refunded and show as advance payment to offset any outstanding amount
Usage charges (if any)
2. New rate plan
- Access fee is prorated according to your rate plan.
- advance access fee will be charged according to rate plan
- usage charges (if any)
For a Corporate Acccount, you can contact your Enterprise Account Manager or Enterprise partner or else;
You have to visit the U Mobile Service Centre or a Premier Dealer outlet to change a rate plan if you have an active device contract. Please note that there will be an Early Termination Payment should you change rate plan before the contract ends.
You can only change your rate plan via DIY channels if your device plan contract has ended.
Self Serve channels only open to the following:
Postpaid principle line without
● member line
● device contract
● special offer bundle
2. Upgrade to P38, P48, GX50 Biz, GX68 Biz, P79Biz, P99 Biz and P139 Biz.
3. Consumer line (not applicable to corporate and enterprise lines).
The DIY channels are open for plan Upsize only. Please contact your Enterprise Account Manager or Enterprise Business Partner or visit the U Mobile Service Centre if you wish to change to a lower Postpaid or a Prepaid plan.
You have to download a Change Credit Card details form from our website, fill it in and email it together with supporting documents to payment.processing@u.com.my to update your details. If you are using a 3rd party credit card to pay via auto-debit service, you are required to visit our branch or appointed dealer outlets together with the payer to update credit card details.
Alternatively, please log on to Self Care on www.u.com.my and click on Auto Debit on the menu. You will be directed to the “View Auto Debit Subscription” page. Click on Update Card at the bottom of your page to update your credit card information.
Changing a rate plan is free of charge.
For Corporate account, only the authorised person can request a rate plan change via your Enterprise Account Manager or Enterprise Partner.
For Non-Corporate account, only registered owners are able to request a rate plan change at U Mobile Service Centre.
This is the unpaid amount from your previous month’s bill(s). You must pay the exact amount as shown on the bill statement immediately to avoid service interruption.
It covers your monthly access fees and usage charges such as voice, roaming, value-added services, etc. You must pay the charges before the due date to avoid service interruption.
'Access Fee' is a monthly subscription fee paid for usage incurred from the previous month and is a recurring charge. An 'Advanced Access Fee' is a one-time fee that is charged to your first monthly bill and will be offset in your last monthly bill payment, should you decide to terminate your mobile service.
Stamp duty is a tax that is chargeable on legal documents.
Sales and Service Tax is a tax charged on taxable services provided to any taxable person in Malaysia in the course and furtherance of business.
Your mobile service may be suspended due to missed payments or if you make a request to suspend your mobile service. In these cases, a reactivation fee will be charged when you request to resume your mobile service.
The rebate will be displayed as a negative amount in your bill and will be offset from your total outstanding amount for that month.
Payments made via real time channels are updated in U Mobile’s system within an hour. Payments made via non-real time channels are sent to U Mobile the next working day.
Real-time channels – U Mobile Service Centre, Business Care Portal, MyUMobile App, 7-Eleven stores, Maybank2U and JomPay.
Non-real time channels – online banking, CIMB Clicks, RHB Online, POS Malaysia Online Payment, auto-debit, ATM and over-the-counter payment services such as POS Malaysia, e-Pay and cheque payment via postal mail.
Boosters and freebies are assigned to a particular plan. Thus, they will be forfeited if you change to a different plan.
The physical bill fee is charged in arrears. The charges below apply to physical bill request:
- Non-itemised bill: RM5
- Itemised bill: RM8
You will still be required to pay for the last physical bill sent to you, even after changing to the e-billing service.
Itemised billing is a detailed list of your call charges and services in your monthly bill. The monthly service fee for an itemised bill is RM8 per line.
A physical paper bill or summarised billing will display the summary of your charges without listing all your call charges or services in your monthly bill. The monthly bill for this service is RM5.
You can make payments using the following channels:
For Corporate Individual Account:
- Auto debit service (sign up via MyUMobile App)
- MyUMobile App
- U Mobile - Online Bill Payment
- U Mobile - Self Care
- JomPay (Biller code and Reference number are printed on bill statement)
- Online banking
For Corporate Company Account, you can make payment via Online transfer and Online banking.
You can make payment using any of the following channels:
For Corporate Individual Account:
- U Mobile - Online Bill Payment
- Maybank2U
- U Mobile Service Centre
- 7-Eleven
For Corporate Company Account:
You can make payment via Online transfer and Online banking. You may also liaise with your Account Manager for further details.
For Corporate Individual Account:
You may view or download your bill statement via the following channels:
- MyUMobile App – Menu > Bill & Payment > Bill History
- Self-Care Portal - Menu > Bill & Payment > Bill Statement
- Registered Email Address (if you are subscribed to e-billing)
For Corporate Company Account:
Only official Person in Charge will be able to view the bill statement from the same channel. Please liaise with your Account Manager for further details.
Prorated monthly access fee for both new & old plans will be charged.
Early Termination Penalty is a charge that customer must pay if you terminate a device contract before it expires.
To prevent and ensure you do not fall prey to online phishing and scam attacks, please be informed that the official sender address of U Mobile for e-bill is bill@u.com.my or ebill@u.com.my
For Corporate Individual Account, you can download and view your bills for the past 6 months via MyUMobile App.
For Corporate Company Account, only official Person in Charge will be able to view the bill via the MyUMobile App.
Our U BizShare™ is a member line that can be tagged to a U Biz™ 98 line (principal line). All member lines have their own minutes and shares their principal’s data.
The U BizShare™ comes with the following benefits:
Minutes : Unlimited
Data : Data is drawn from its principal line’s data.
Shareable data is data that is shared amongst all the principal and member lines that are in one single account. For example, if there is one (1) U BizShare™ tagged to a U Biz™ 98 principal line that comes with 1TB data, both the lines in the account will have a total of 1TB/1000GB of shareable data to use.
If you are a U Mobile customer with an eligible U Mobile principal plan, U Biz™ 98, you can sign up for U BizShare™.
Each principal line can sign up to 6 (six) supplementary lines.
Yes. You are allowed to downgrade or upgrade your supplementary line. The principal line needs to be U Biz™ 98.
U BizShare™ is a non-prorated plan, so the first month’s access fee will be charged in full.
We charge your voice based on a 30-second charging block. This applies if you make calls to U Mobile as well as other networks.
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
Yes.
No, U BizShare™ monthly bundled minutes and Internet is only for domestic usage.
You can sign up U SaveMore via any of our Enterprise Account Manager, Enterprise Partners, via our MyUMobile app to sign up or you can register your interest at https://www.u.com.my/en/business/support/contact-us and our respective Account Manager will contact you promptly.
This offer is open to all new or existing customers, including new line registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversions and rate plan changes.
Upfront payment is applicable to all new line registrations, Switch to U services and rate plan changes that are not eligible for the upfront payment waiver.
Yes, you will receive your rebate over 12/24/36 months depending on your commitment period.
The amount you are required to pay will vary, depending on your chosen rate plan and device model.
For existing customers who meet the eligibility criteria, the upfront payment will be waived upon registration. To check if you are available for the upfront payment waiver, kindly contact our Enterprise Account Manager or Enterprise Partners to know more.
Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment payment with no interest charges.
U PayLater offer is open to existing Postpaid U Mobile subscribers. Eligibility of upfront payment waiver is solely at U Mobile’s own discretion. For eligible subscribers, you are required to pay an advance payment upon registration of U PayLater, depending on the phone model purchased.
Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.
A U PayLater sign-up is applicable for U Biz 98.
The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.
Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of device upon signing up for U PayLater. Furthermore, subscribers will be enjoying 0% interest-free instalment payment throughout the instalment tenure.
There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.
Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899
Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).
Remarks:
The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.
The U Premium and U Platinum plans are Postpaid Voice & Data Plans designed to meet the needs of Enterprise customers.
Please contact our Account Manager, or leave your details at “Talk To Us” on our website and we will get in touch.
The monthly access fee is the monthly subscription fee that is billed to the subscriber in order for them to be eligible for Free Data, Voice minutes and SMS.
The advance payment for U Premium is RM1,008*. This advance payment is charged upfront, and will be used to pay for your initial monthly bills.
*The advance payment is equivalent to 6 months of the U Premium access fee (RM168 x 6 months).
The advance payment for U Platinum is RM1,992**. This advance payment is charged upfront, and will be used to pay for your initial monthly bills.
**The advance payment is equivalent to 4 months of the U Platinum access fee (RM498 x 4 months).
The ETC is based on the daily access fee (i.e. monthly access fee divided by 30 days) multiplied by the number of days remaining in the contract.
For example, the U Premium access fee is RM168, and the minimum period of service for U Platinum is 24 months. If we receive your termination notice on the 5th day of the 3rd month within the minimum period, your cancellation charges will be as follows:
| U Mobile Plan | ||
| Rate Plan | Cancellation Charges | Total Cancellation Charges |
| U Premium | (RM 168 x 21) + (168/30*25) = RM3,668 | RM 3,668 |
For example, the U Platinum access fee is RM498, and the minimum period of service for U Platinum is 36 months. If we receive your termination notice on the 5th day of the 3rd month within the minimum period, your cancellation charges will be as follows:
| U Mobile Plan | ||
| Rate Plan | Cancellation Charges | Total Cancellation Charges |
| U Platinum | (RM 498 x 33) + (498/30*25) = RM16,849 | RM16,849 |
Yes, but you can only downgrade your plan after full completion* of the contract (i.e. 36 months).
*Full completion includes full settlement of all amounts due to U Mobile by the subscriber.
Yes. U Platinum plan subscribers can port out:
Upon the completion of the 36-month contract; or
- after paying off the penalty and all amounts due to U Mobile if the 36-month contract is not fulfilled at the time of request.
There is no limit, but one subscriber is eligible for up to 7 principal lines only. You can sign up for a maximum of 7 rate plans with U Mobile. These include existing voice and broadband plans, and the Voice & Data plans.
Yes. You will have to pay your monthly bill via credit card, with auto debit enabled.
Yes. You may pay by either cash or credit card.
The contract period for the U Platinum plan is 36 months.
Yes.
No. Free Voice and Free SMS are only for local usage. Data roaming charges will apply.
No. Free Voice, SMS and Data are to be used within the month. Unutilised Free Voice, SMS and Data will be forfeited.
For U Premium subscribers, the monthly access fee is RM168.
For U Platinum subscribers, the monthly access fee is RM498.
U Platinum is a Postpaid Voice & Data Plan that aims to meet the needs of voice and data users.
With U Platinum, subscribers pay RM498 per month and enjoy 2,000GB data, 1,200 free voice minutes and 1,200 free SMS. The contract period is 36 months, and the free voice minutes and free SMS apply to calls and messages made to U Mobile and other networks.
You are required to sign up under Corporate Company with terms and condition apply. For more info, please contact your Enterprise Account Manager or leave your details at “Talk To Us” on our website and we will get in touch.
The Service Tax is a consumption tax governed by the Service Tax Act 2018 and its subsidiary legislation. The Service Tax Act 2018 takes effect from 1 September 2018 onwards.
According to Service Tax Regulation 2018, First Schedule, Group I, Item 2(a), all telecommunication services are subject to the 6% Service Tax effective 1 September 2018, except the following:
Digital goods and services (e.g. Apple Carrier Billing, Pay on Google Play™, etc.)
Devices
GoLife Insurance
This is a non-exhaustive sample list of taxable telecommunication services:
Rate plans inclusive of supplementary line or member lines
Local and IDD calls
SMS, MMS, etc.
Data Booster
Voice bundle – U Talk Plus, Talk Plus
SMS bundle – U SMS Plus, SMS Plus
Content – RBT, song purchase, etc.
Subscription-based services such as VIU, HyppTV, etc.
Roam-Onz, U Data Roam
Roaming services (data and voice) in overseas areas
Telecommunication services consumed within Special Areas (Free Trade Zones) and Designated Areas (Langkawi, Labuan and Tioman)
Retrieval of voicemail
SIM card replacement
Broadband activation fee
Reconnection is considered a service, so it is subject to the 6% Service Tax.
There will be an indication next to the items under “Details of Charges” on your postpaid bill:
SR – Subject to 6% Service Tax
- NA – Tax not applicable
The RM10 rebate is related to a service that is subject to the 6% Service Tax. This means that the RM10 rebate does not apply to the 6% Service Tax.
The GST was abolished effective 1 September 2018, so you do not have to pay GST for your UPackage plan effective 1 September 2018.
Both the device and its upfront payment are not subject to the 6% Service Tax.
Transition Period During and After Service Tax Implementation
Some voice plans and data plans will be impacted by the implementation of the 6% Service Tax. The Service Tax for access fee, services and usage was not charged for the month of September 2018. Instead, this charge was carried forward to the month of October 2018.
The Service Tax charges for the September and October bills will be reflected and displayed as a total sum for two different bill periods, showing the tax amount that was not charged in the past and the current tax amount.
Impacted Voice Plans
U28, U50, U80, U58, U88, UD68, UD90, UD98, UD130, UD158, P50, P70, P78, P98, i40, i60, i90, i130, Internet Share Plan
Note: The Service Tax for access fee, services and usage is prorated.
| Bill Received Date | 07-Sep-18 | 15-Sep-18 | 01-Oct-18 |
|---|---|---|---|
| Bill Period | 7 Aug – 6 Sep | 1 Aug – 14 Sep | 1 – 30 Sep |
| Transition period in which Service Tax was not charged | 1 – 6 Sep | 1 – 14 Sep | 1 – 30 Sep |
| Service Tax to be charged | Two Bill Period
| Two Bill Period
| Two Bill Period
|
The bill that you received on 1 September 2018 was a bill for services consumed during the period of 1 to 31 August 2018. The 6% Service Tax takes effect on 1 September 2018, so you were charged 0% GST and no Service Tax.
We are not allowed to charge the 6% Service Tax before 1 September 2018. However, we have to charge the 6% Service Tax for services consumed after 1 September 2018. This means that the 6% Service Tax for your advance access fee for the period of 1 to 30th September 2018 (which is covered by your 1 September bill) will be charged to you in your 1 October 2018 bill.
Service Tax Calculation
Your bill will include the following fees and charges for the 6% Service Tax:
- Service Tax for monthly access fee.
- Service Tax for itemised bill and other charges.
- Service Tax that was not charged on the bill dated 01/09/2018, for impacted plans during the implementation period.
EXAMPLE FOR BILLS RECEIVED ON 7 SEPTEMBER 2018
U28, U50, U80, U58, U88, UD68, UD90, UD98, UD130, UD158 P50, P70, P78, P98, i40, i60, i90, i130, Internet Share Plan
| Example: | Service Tax |
|---|---|
| Access fee (U28) (07/10/2018 – 06/11/2018) | 1.68 |
| Access fee (U28) (01/09/2018 – 06/09/2018, not charged in bill dated 07/08/2018) | 0.325 |
| Itemised bill RM3 | 0.18 |
| Other charges RM5 | 0.3 |
| TOTAL | 2.485 |
MB40, MB68, MB88, MB128*
| Example: | Service Tax |
|---|---|
| Access fee – U Broadband MB40 (07/10/2018 – 06/11/2018) | 2.4 |
| Access fee – U Broadband M740 (01/09/2018 – 06/09/2018, not charged in bill dated 07/08/2018) | 2.4 |
| TOTAL | 2.48 |
EXAMPLE FOR BILLS RECEIVED ON 15 SEPTEMBER 2018
U28, U50, U80, U58, U88, UD68, UD90, UD98, UD130, UD158 P50, P70, P78, P98, i40, i60, i90, i130, Internet Share Plan
| Example | Service Tax |
|---|---|
| Access fee (U28) (15/10/2018 – 14/11/2018) | 1.68 |
| Access fee (U28) (01/09/2018 – 14/09/2018, not charged in bill dated 05/08/2018) | 0.759 |
| Itemised bill RM3 | 0.18 |
| Other charges RM5 | 0.3 |
| TOTAL | 2.919 |
MB40, MB68, MB88, MB128*
| Example: | Service Tax |
|---|---|
| Access fee – U Broadband MB40 (15/10/2018 – 14/11/2018) | 2.4 |
| Access fee – U Broadband M740 (01/09/2018 – 14/09/2018, not charged in bill dated 15/09/2018) | 2.4 |
| TOTAL | 2.48 |
EXAMPLE FOR BILLS RECEIVED ON 1 OCTOBER 2018
U28, U50, U80, U58, U88, UD68, UD90, UD98, UD130, UD158 P50, P70, P78, P98, i40, i60, i90, i130, Internet Share Plan
| Example: | Service Tax |
|---|---|
| Access fee (U28) (01/10/2018 – 30/11/2018) | 1.68 |
| Access fee (U28) (01/09/2018 – 30/09/2018, not charged in bill dated 01/09/2018) | 1.68 |
| Itemised bill RM3 | 0.18 |
| Other charges RM5 | 0.3 |
| TOTAL | 3.84 |
MB40, MB68, MB88, MB128*
| Example: | Service Tax |
|---|---|
| Access fee – U Broadband MB40 (01/10/2018 – 31/10/2018) | 2.4 |
| Access fee – U Broadband MB40 (01/09/2018 – 30/09/2018, not charged in bill dated 01/09/2018) | 2.4 |
| TOTAL | 2.48 |
Notes:
*Mobile Broadband Plans are categorised as data plans that practice non-prorated charges. Therefore, the Service Tax is charged based on the full month’s access fee.
Giler Unlimited GX68 Biz is a postpaid plan that offers Unlimited 4G & 5G Data, Unlimited Calls and 50GB hotspot data for all usages.
The monthly access fee for Giler Unlimited GX68 is RM68.
The Giler Unlimited GX68 SIM card can be used on a smartphone only.
The Unlimited Data is meant for personal use on your smartphone, but you can tether your 50GB hotspot data to other devices. Once the mobile hotspot data quota has been fully utilised, your data speed will be managed.
You can purchase additional hotspot data via the MyUMobile App once you have used up the 50GB hotspot data quota.
No. Giler Unlimited GX68 is only available as a stand-alone principal line with no member lines.
All Unlimited Data and Calls are available for domestic usage only. Standard IDD rates and roaming charges apply.
You can purchase the Hotspot Booster at RM3 to enjoy an additional 3GB for 3 days.
There is no data quota cap for the Giler Unlimited GX68 rate plan.
There is no data quota cap for the Unlimited 4G & 5G Data allocation, so the Internet speed will remain at full speed.
You will receive an SMS notification when you have used up 80% and 100% of your 50GB hotspot data quota.
You can check your usage via:
The MyUMobile App
- Dialling *118*7*4# on your phone
Yes you can, by following the steps below:
Step 1: Go to Settings > Personal Hotspot
Step 2: Select APN, and key in [my3g]
Username : <Leave blank. No need to fill>
Password – <Leave blank. No need to fill>
Starting from 17th January 2024, all U Biz 38 users can enjoy a total of 120GB of data and starting from 23rd October 2024, all U Biz 68 users can enjoy a total of 500GB data for life until a plan downgrade or termination is performed.
No, you will not be able to. You can only subscribe to the available Postpaid plans which includes U Biz 38, U Biz 68 and U Biz 98.
It is a 90-days period that begins when Postpaid customers change their sim-only plan to current selling plans.
During this period, customers are not allowed to perform downgrade or change to Prepaid.
The organization and employee of the organizations of the age 18 years old or older at the date of sign up of U Biz 38,68 or 98 either under corporate individual (“Corporate Individual”) or corporate official (“Corporate Official”) account; and
(A) are new U Mobile customers;
(B) who port in from other service providers (MNP Port-ins);
or
(C) existing U Mobile customers (prepaid-to-postpaid conversion, and rate plan changes)
| Postpaid Plan | U Biz 38 | U Biz 68 | U Biz 98 |
|---|---|---|---|
| Monthly Fees | RM38 | RM68 | RM98 |
They are our new 4G & 5G Postpaid subscription services with monthly high-speed internet quota that comes with no speed cap. There are no extra charges when the data quota has been fully used. The Internet speed will be throttled down to 512kbps upon full utilisation of the Data quota.
| Postpaid Plans | U Biz 38 | U Biz 68 | U Biz 98 |
|---|---|---|---|
| Monthly Fees | RM38 | RM68 | RM98 |
| Data | 120GB | 500GB | 1000GB/1TB |
Hotspot |
5GB |
5GB |
5GB |
| Roaming | n/a | 500GB | 15GB |
| Voice Call | Unlimited | ||
Yes, it is. All U Biz 38, 68 and 98 subscribers with eligible 5G mobile devices in the Live 5G areas can access and experience the 5G network subject to 5G roll-out.
No, they do not.
An Upfront advance fee is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any Postpaid or broadband plan. For example, the upfront payment for the U Biz 38 plan will be RM38. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable.
However, you are not required to make any Upfront advance fee when you register for a U Biz plan. When you receive your first month’s bill statement, you will only be required to pay the utilization amount.
Yes, you will be automatically subscribed to e-billing upon signing up to U Biz 38, 68 or 98 which is free-of-charge. If you intend to change to a physical bill subscription, you can do so and will be charged monthly.
The monthly fee for Itemized bill is RM8, and the monthly fee for Non-itemized bill is RM5.
U BizShare is not applicable for U Biz 38.
U Biz 68 subscribers can subscribe for U BizShare and can get up to two (2) U BizShare lines at RM38/line.
U Biz 98 subscribers can subscribe for U BizShare and can get up to six (6) U BizShare lines at RM38/line.
No. All monthly bundled minutes and internet data are only available for domestic usage. However, different Postpaid plans come with different Roaming data quota. For more information, kindly check it out at https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming
We charge your voice and video calls based on a 30-second charging block. Unlimited calls are only applicable for local voices calls.
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
No, there will be no extra charges and your internet speed will be throttled to 512kbps after exceeding your internet quota.
U Biz 38, U Biz 68 & U Biz 98 come with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing at a reduced speed of 512kbps until the next bill cycle. The FUP for U Biz 38 is 120GB, 500GB for U Biz 68 and 1000GB/1TB for U Biz 98.
No, you are given separate data quota for mobile hotspot usage which is drawn from your Mobile Hotspot bucket. After the data quota from your Mobile Hotspot bucket is fully utilised, data speed will be managed.
You can purchase the Data Booster / Hotspot Booster via the MyUMobile App / UMB once you have fully used your Internet quota.
| Postpaid Plans | U Biz 38 | U Biz 68 | U Biz 98 |
|---|---|---|---|
| Data Booster | 10GB for RM10/bill cycle | ||
| Hotspot Booster | 5GB for RM5/bill cycle | ||
Yes, U Biz 68 comes with free data for roaming in 3 countries, Singapore, Thailand and Indonesia. For more information, kindly check it out at https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming
Yes, U Biz 98 comes with free data in over 60 destinations. For more information, kindly check it out at https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming
Yes, it is. U Biz Borneo 38 subscriber with eligible 5G mobile devices in the Live 5G areas can access and experience U Biz Borneo 38 the 5G service.
All Malaysians and foreigners above 18 years old can sign up for the U Biz Borneo 38. The plan is available for new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion and rate plan changes.
Non-Malaysian citizen is required to pay a refundable deposit of RM 500 per customer. U Mobile may from time to time change the deposit amount at our absolute discretion.
They are our 5G & 4G Postpaid subscription services with Unlimited high-speed data quota per month, no speed cap and FUP for Sabah and Sarawak customers.
| Postpaid Plans | U Biz Borneo 38 |
|---|---|
| Monthly Fee | RM38 |
| Data | Unlimited (Sabah & Sarawak only) |
| Speed | Unlimited Speed |
| Hotspot | Ultra Hotspot 5G (Share from Data) |
| Free Roaming | 5GB (Singapore | Indonesia | Thailand) |
| Voice Call | Unlimited |
Effective 9 July, the U Biz Borneo 38 plan will no longer include the rebate promo. However, the plan will be enhanced with Free 5GB Roaming Data in Singapore, Indonesia, and Thailand at RM38/month.
You are unable to use U Biz Borneo 38 Unlimited Data in Peninsular Malaysia.
However, you have an allocation of 10GB of high-speed data monthly to be used when you are in Peninsular Malaysia.
Yes, with Ultra Hotspot 5G you are now able to share hotspot from your Unlimited Data allocation.
For customers who register under corporate individual (“Corporate Individual”):
- NRIC (Malaysians or permanent residents) or passports (non-Malaysian citizen/foreigner)
- Business card as proof of employment
For customers who register under corporate official (“Corporate Official”):
- NRIC (Malaysians or permanent residents) or passports (non-Malaysian citizen/foreigner) of the company director
- SSM forms/documents
We will not collect any Upfront advance fee upon your registration to the new rate plan.
Yes, you will be automatically subscribed to e-billing upon signing up for U Biz Borneo 38 which is free-of-charge. If you intend to change to a physical bill subscription, you can do so and will be charged monthly.
The monthly fee for an Itemised bill is RM8, and the monthly fee for a Non-itemised bill is RM5.
We charge your voice and video calls based on a 30-second charging block. Unlimited calls are only applicable for local voice calls.
Effective 9 July 2025, U Biz Borneo 38 also comes with 5GB Roaming Data that is free of charge, to be used in the same 3 destinations above.
For more information, refer to: https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming
You can only change to the latest available U Biz Postpaid plans.
You can use the U Biz Borneo 38 plan via various devices, including but not limited to smartphones and tablets, except for routers, MiFi devices and USB dongles.
You can make calls to the following special numbers listed below:
| Special Numbers | Charges |
|---|---|
| 991 | Free |
| 994 | Free |
| 997 | Free |
| 999 | Free |
| 100 | RM0.30/min |
| 103 | RM1.50/call |
| 15300 | RM0.30/min |
| 15454 | RM0.30/min |
| 15555 | Free |
| 15999 | RM1.50/call |
| 1300 | RM0.30/min |
| 1600 | RM0.10/30sec |
| 1700 | RM0.30/min |
| 1800 | Free |
U Biz Share 128 is a Postpaid mobile plan that comes with up to 4 shareable lines for the price of RM128.
This plan comes with:
- 1,000GB 5G/4G Data shareable across all 4 lines
- Unlimited Local Calls
- Free 15GB global roaming in over 60 destinations shareable across all 4 lines
- Free incoming calls from abroad in over 60 destinations
All Malaysians and foreigners aged 18 and above can sign up for the U Biz Share 128 plan. The plan is available for new registrations, mobile number portability (MNP) port-ins, Prepaid-to-Postpaid conversion and rate plan changes.
Non-Malaysian citizens are required to pay a refundable deposit of RM500 per customer. U Mobile may, from time to time, change the deposit amount at our absolute discretion.
Yes, you can sign up for U Biz Share 128 and your existing device contract will be carried over to the U Biz Share 128 plan.
You are only required to activate a minimum of one mobile line during sign up, which is the principal line. You have the flexibility to activate the remaining 3 mobile lines at your convenience at any U Mobile stores nationwide.
You can activate up to 7 mobile lines under U Biz Share 128. However, there will be a charge of RM38/month applicable from the 5th line onwards.
Yes. You may choose to take up a new number or transfer an existing line into U Biz Share 128.
Yes, the Free 15GB Global Roaming quota is shareable across all 4 lines under U Biz Share 128.
Before finishing the 15GB Global Roaming Data, you are advised to purchase roaming add-ons exclusive for U Biz Share 128 via the MyUMobile App:
Roam Share 2GB (RM15/1 Day)
Roam Share 5GB (RM35/7 Days)
Roaming add-ons can only be purchased by the principal line. The purchased roaming add-ons can also be shared with all 4 lines.
However, if you do not purchase the above add-ons and have continuous usage, you will be automatically subscribed to 24-Hour Roaming (RM15/day) or 24-Hour Roaming (RM38/day) depending on the destination you are currently in.
For more details, visit https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming
Yes, you can sign up for a device under U PayLater or U SaveMore, subject to eligibility checks. However, only one device offer is allowed per principal line.
You can manage your account via the MyUMobile App.
U WatchShare is an add-on service that allows you to extend your mobile number, calls, SMS, and data to your compatible smartwatch. With this plan, your smartwatch stays connected even when your phone is not nearby or switched on.
U WatchShare is available to customers on the following postpaid plans:
- U Biz 68
- U Biz 98
- U Biz Share 128
Only Huawei Watch 5 and Samsung Series 8 watches are supported. Kindly refer to our website for more supported devices in the future.
U WatchShare is available at RM18/month.
- Your smartwatch shares the same data quota as your main mobile line.
- When connected via Bluetooth to your phone, data usage will be deducted from your main plan.
- When your smartwatch operates independently (not connected to your phone), data usage is still deducted from your main mobile plan.
- No contract is required if you only subscribe to U WatchShare.
- A device contract applies if you purchase a smartwatch on instalment with this plan.
International roaming is currently not supported. While abroad, your smartwatch can still function via Bluetooth when paired with your phone.
- Change mobile number: Reactivate U WatchShare with your new number.
- Change smartphone: Simply re-pair your smartwatch with your new phone. No new subscription required.
- Change smartwatch: U WatchShare supports one smartwatch at a time. Contact us to deactivate your old watch before activating the new one.
- If you terminate your main mobile line, U WatchShare will also be terminated.
- If your main mobile line is suspended, U WatchShare will be suspended as well.
Please disable the line you do not wish to pair during setup. Then proceed with pairing your smartwatch to the correct mobile number.
Yes. You may request to unsubscribe, suspend, or re-subscribe to U WatchShare through our branches or please contact U Mobile Customer Service.
Yes. Selected Smartwatches models are available with monthly instalment plans when bundled with U WatchShare.
The U WatchShare Campaign lets you save more when you get a Samsung Watch 8 Classic (46mm) or Huawei Watch 5 (46mm) with U WatchShare. You’ll enjoy a 6-month waiver on your U WatchShare monthly fee.
Your U WatchShare fee waiver will appear as a discount or adjustment in your monthly bill for the first six months.
The U WatchShare Campaign is available with these U Postpaid plans:
U Biz 68
U Biz 98
U Biz Share 128