{{placeholder}}
{{sticker.text}}
01d
:
01h
:
01m
{{sticker.text}}
{{sticker.text2}}
{{deviceBrand}}
{{deviceModel}}
from
{{prefixRM(addCommaForCurrency(devicePromoPrice))}}{{monthlyText}}
RRP {{prefixRM(addCommaForCurrency(deviceOriginalPrice))}}
RRP {{prefixRM(addCommaForCurrency(deviceOriginalPrice))}}
from
{{prefixRM(addCommaForCurrency(devicePromoPrice))}}
{{monthlyText}}
RRP
{{prefixRM(addCommaForCurrency(deviceOriginalPrice))}}
RRP
{{prefixRM(addCommaForCurrency(deviceOriginalPrice))}}
from
from
{{prefixRM(addCommaForCurrency(devicePromoPrice))}}{{monthlyText}}
{{prefixRM(addCommaForCurrency(devicePromoPrice))}}
{{monthlyText}}
{{planStickerText}}
{{planStickerText}}
{{planShortName}}
RM
{{currentPrice}}
{{currentPriceSuffix}}
{{currentPrice}}
{{currentPriceSuffix}}
{{activeCard === anchorName ? `Selected` : selectableCardBtmCtaText }}
{{title}}
{{description}}
{{btmDescription}}
{{btmDescriptionDate}}
{{submittedDetailsLabel}}
- {{interestedInLabel}}
- {{data.find(item => item.fieldName === 'IM_INTERESTED_IN' ).fieldValue}}
- {{salutationLabel}}
- {{data.find(item => item.fieldName === 'SALUTATION' ).fieldValue}}
- {{fullNameLabel}}
- {{data.find(item => item.fieldName === 'NAME' ).fieldValue}}
- {{idTypeLabel}}
- {{data.find(item => item.fieldName === 'ID_TYPE' ).fieldValue}}
- {{idNumberLabel}}
- {{data.find(item => item.fieldName === 'ID_NO' ).fieldValue}}
- {{mobileNumberLabel}}
- {{data.find(item => item.fieldName === 'PHONE_NO' ).fieldValue}}
- {{emailAddressLabel}}
- {{data.find(item => item.fieldName === 'EMAIL' ).fieldValue}}
- {{adresssLineLabel}}
- {{data.find(item => item.fieldName === 'ADDRESS_LINE' ).fieldValue}}
- {{postcodeLabel}}
- {{data.find(item => item.fieldName === 'POSTCODE' ).fieldValue}}
- {{stateLabel}}
- {{data.find(item => item.fieldName === 'STATE' ).fieldValue}}
- {{cityLabel}}
- {{data.find(item => item.fieldName === 'CITY' ).fieldValue}}
{{yourSelectedPlanLabel}}
- {{broadbandPlanLabel}}
- {{data.find(item => item.fieldName === 'BROADBAND_PLAN' )?.fieldValue}}
- {{selectedPostpaidOptionPlanLabel}}
- {{selectedPostpaidOptionPlan}}
- {{monthlyFeeLabel}}
- {{data.find(item => item.fieldName === 'MONTHLY_FEE' )?.fieldValue}}
{{personalDetailsFormLabel}}
- {{salutationLabel}}
- {{data.find(item => item.fieldName === 'SALUTATION' )?.fieldValue}}
- {{fullNameLabel}}
- {{data.find(item => item.fieldName === 'NAME' )?.fieldValue}}
- {{idTypeLabel}}
- {{data.find(item => item.fieldName === 'ID_TYPE' )?.fieldValue}}
- {{idNumberLabel}}
- {{data.find(item => item.fieldName === 'ID_NO' )?.fieldValue}}
- {{mobileNumberLabel}}
- {{data.find(item => item.fieldName === 'PHONE_NO' )?.fieldValue}}
- {{emailAddressLabel}}
- {{data.find(item => item.fieldName === 'EMAIL' )?.fieldValue}}
{{installationAddressFormLabel}}
- {{installationBuildingNameLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_BUILDING_NAME' )?.fieldValue}}
- {{installationUnitBlockLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_BLOCK_NUMBER' )?.fieldValue}}
- {{installationUnitNumberLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_UNIT_NUMBER' )?.fieldValue}}
- {{installationAddressLineLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_ADDRESS_LINE' )?.fieldValue}}
- {{installationPostcodeLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_POSTCODE' )?.fieldValue}}
- {{installationStateLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_STATE' )?.fieldValue}}
- {{installationCityLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_CITY' )?.fieldValue}}
- {{installationServiceProviderLabel}}
- {{data.find(item => item.fieldName === 'SERVICE_PROVIDER' )?.fieldValue}}
{{registrationAddressFormLabel}}
- {{registrationBuildingNameLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_BUILDING_NAME' )?.fieldValue}}
- {{registrationUnitBlockLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_BLOCK_NUMBER' )?.fieldValue}}
- {{registrationUnitNumberLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_UNIT_NUMBER' )?.fieldValue}}
- {{registrationAddressLineLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_ADDRESS_LINE' )?.fieldValue}}
- {{registrationPostcodeLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_POSTCODE' )?.fieldValue}}
- {{registrationStateLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_STATE' )?.fieldValue}}
- {{registrationCityLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_CITY' )?.fieldValue}}
- {{registrationServiceProviderLabel}}
- {{data.find(item => item.fieldName === 'SERVICE_PROVIDER' )?.fieldValue}}
Premium Care at an Affordable Price
Enjoy your device everyday care plan. Get 3 months FREE subscription when you buy a new device with U Mobile.
Swap anytime
Accept any condition
Swap to any brand
3 months FREE subscription
Protect Your Device with Device Care Today
*subject to availability
All About Your Device Care Monthly Fees
| Device Price (RM) | Monthly Subscription Fee (RM/mth) |
|---|---|
| Up to 500 | 4 |
| 501-1000 | 6 |
| 1001-1500 | 8 |
| 1501-2000 | 10 |
| 2001-4000 | 15 |
| 4001-6000 | 20 |
| 6001-8000 | 25 |
| > 8001 | 30 |
All U Mobile Device Care fees are inclusive of SST and any prevailing taxes, unless stated otherwise.
Get Your Device Care in Three Simple Steps
Step 1
Purchase any device with U PayLater or U SaveMore.
Step 2
Pair it with a Device Care plan within 30 days of your purchase through the MyUMobile App.
Step 3
Request Device Care service here.
Frequently Asked Questions
1. General
What is the U Mobile Device Care Program?
U Mobile Device Care lets you swap your protected device at any time, as long as it’s in your possession and not lost or stolen. No proof of damage is required.
Who can join, and what are covered?
All U Mobile Postpaid mass and Enterprise subscribers who purchase a new device with U SaveMore or U PayLater can sign up for Device Care within 30 days of their contract start date. This applies to devices bought from August 2025 onwards.
I bought a device with U Mobile earlier. Why am I unable to join?
Device Care is only for new sign-ups from August 2025. But do not worry as we are working on something for existing customers too. Stay tuned!
2. Subscription & Billing
How do I sign up?
Step 1: Purchase any device with U PayLater or U SaveMore.
Step 2: Pair it with a Device Care plan within 30 days of your purchase via MyUMobile App.
Step 3: Request a swap anytime at Device Care Service Portal umobile.devicecare.bolttech.my.
Where can I subscribe, and when will my subscription start?
Subscribe at any U Mobile store, MyUMobile App or Online Store. Your may check the subscription details via the MyUMobile App.
How long is the subscription and how will I be charged?
Device Care is a monthly subscription that auto-renews and will be billed directly to your U Mobile account.
What are the fees for U Mobile Device Care?
You will pay:
- A monthly subscription fee (charged to your U Mobile bill).
- A service fee (paid directly to Bolttech when you request a swap which cannot be charged to your U Mobile postpaid bill).
What is the monthly subscription fee?
It is based on your device’s recommended retail price (RRP) at the time of purchase. Kindly refer to the price list here.
Are there any promotions for new subscribers?
Yes! Enjoy the first 3 months free when you sign-up. Your monthly charges will begin from the 4th month onwards.
Is the fee prorated if I subscribe mid-bill cycle?
No, the full monthly fee applies from your sign-up date.
3. Device Swap Service
Where do I submit a Service Request?
You can make a Service Request anytime via the Device Care Service Portal at: umobile.devicecare.bolttech.my.
Can I request a service during the free trial?
Yes! You can swap your device anytime. No questions asked.
Is there a grace period after sign up?
No, your benefits are available immediately upon activation.
Do I need to return the box and accessories for a swap?
No, you only need to return the device. The box, cables, earphones, and other accessories aren’t required.
What are my swap options?
The options below are subject to stock availability:
- Like for Identical: Same model, same colour
- Like for Like: Same model, different colour
- Like for Similar: Different brand or model, within the same generation and device original RRP (recommended retail price) at the time of device launch.
How many service requests can I make within 12-month period?
You can request up to 2 swaps within any continuous 12-month period.