Personal Business EIP Wholesale Personal Business EIP Wholesale
Pay Bill Top Up
lang EN
  • EN
  • BM
  • 中文
personal site header
  • Mobile Plans

    Prepaid

    Data Plans Add-Ons

    Postpaid

    Postpaid Plans Family Plan Watch Plan

    U Borneo Plan

    Roam & Travel

    Data Roaming International Direct Dial (IDD) Travellers Plan

    Switch To U

  • Devices

    Devices

    Trade In

    Device Care

  • Broadband

    Broadband

    Wireless Fibre
  • Lifestyle

    Entertainment

    Game Credits CMGO Monthly Plan

    Financial

    GoLife

    Others

    International Airtime Transfer Pay on Google Play Apple Carrier Billing Video Carrier Billing Digital School
  • Deals
  • Support
  • ULTRA5G
EN
  • EN
  • BM
  • 中文
Personal Business EIP Wholesale Personal Business EIP Wholesale
  • Mobile Plans
  • Devices
  • Broadband
  • Lifestyle
  • Deals
  • Support
  • ULTRA5G
Pay Bill
Top Up
Menu

Prepaid

Data Plans Add-Ons

Postpaid

Postpaid Plans Family Plan Watch Plan

U Borneo Plan

Roam & Travel

Data Roaming International Direct Dial (IDD) Travellers Plan

Switch To U

Devices

Trade In

Device Care

Broadband

Wireless Fibre

Entertainment

Game Credits CMGO Monthly Plan

Financial

GoLife

Others

International Airtime Transfer Pay on Google Play Apple Carrier Billing Video Carrier Billing Digital School

Frequently Asked Questions

A

suggestedtext
      FAQs >
      Filter By
      Select
      Events Promotions
      Biz Devices Plan
      Campaign
      UltraHotspot 5G - U BIZ 38, 68 & 98 U Biz 5-Line Bundle​ Pelan Pakej P-Hailing RAHMAH iPhone RM0 U Business Cimb Exclusive Promo U Business Greateastern Exclusive Promo U Business Maybank Exclusive Promo U Business Uob Exclusive Promo MIDF Promo Campaign Ricoh Promo U Business Ambank Exclusive Promo U Business Publicbank Exclusive Promo U Business Hong Leong Group Exclusive Promo U Business Bank Simpanan Nasional Exclusive Promo Insentif Pascabayar Rahmah Penjawat Awam U Business Chubb Exclusive Promo U Business Sunlifemalaysia Exclusive Promo U Business Alliancebank Exclusive Promo U Business Affin Exclusive Promo U Business Amex Exclusive Promo U Business Unionpay Exclusive Promo U Business Aia Exclusive Promo U Business Bsn Credit Card Holder Exclusive Promo U Biz 3-Line Bundle U Biz 3-Line SIM Bundle
      What is Biz devices?

      Biz devices allows you to enjoy a high-end device when you sign up multiple U Mobile Biz Postpaid plans. It enables you to own a better range of device, while enjoying multiple Biz Postpaid plans.

      Am I eligible for the Biz devices?

      You must sign up Biz devices under corporate company only.

       

      I have existing 5 x GX68 Biz under Corporate Company, can I opt for this package?

      The 5 x GX68 Biz need to be upgraded to a higher plan to subscribe to this option. Alternatively, you may add additional lines instead.

      What are the rate plans offered under Biz devices?

      The rate plans offered under Biz devices are GX68 Biz, P79 Biz, P99 Biz and P139 Biz Postpaid plans only.

      What happens when I sign up for this promotion?

      All Biz Postpaid lines under this option will be contracted for 24 months, and you will get a free device or enjoy a subsidized device price (depending on the device you select).

      Can I sign up multiple Biz devices under the same company?

      Yes, you can.

      Can I add-on devices upon completion of the Biz devices activation?

      No, each Biz devices sign-up is treated independently. Each order is counted as single order. It is a one-time activation.

      What is UltraHostpot 5G?

      UltraHotspot 5G is a promotion that enables subscribers to share their Data via Mobile Hotspot. Mobile Hotspot quota shared to other devices will be drawn from their main Data.

      Who can sign up for this Promotion?

      All Malaysians and foreigners who are above 18 years old, have signed up for U Biz 38, 68 and 98 via new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion or rate plan changes are eligible for this Promotion. 

      What is the promotion duration?

      This promotion runs from 10th February 2023 and will continue until further notice.

      How much is the monthly fee and data of the U Biz rate plan under this Promotion?
      Postpaid PlanU Biz 38U Biz 68U Biz 98
      Monthly FeesRM38RM68RM98
      Data120GB500GB1,000GB
      Mobile Hotspot / Data SharingTo be drawn from Data bucket
      Where can I sign up for this Promotion?

      You may contact our Enterprise Account Managers or U Mobile Enterprise Partners or visit our U Mobile Biz website to sign up for this fantastic promotion.

      Am I allowed to upgrade from my existing plan to this promotion?

      Yes, you can upgrade your existing plan to U Biz 38, 68 or 98 to enjoy this Promotion.

      Will I enjoy this Promotion for life?

      This Promotion will be applicable to your U Biz 38, 68 and 98 for life till the time you downgrade or terminate your U Biz 38, U Biz 68 or U Biz 98.

      How do I check my Promotion status?
      • For Corporate Individual (CI), you may check your usage details via MyUMobile app, go to [View All Usage Details] and you will see your Ultra Hotspot 5G status.

      • For Corporate Company (CC), you may dial *118*7*4# to check daily data usage and balance.

      Do I need to do anything after signing up to U Biz 38, 68 or 98?

      For customers who sign up to U Biz 38, 68 and 98 within the promotion period, you will enjoy this Promotion automatically without any other action required.

      I am an existing U Biz 38/68/98 user, how can I enjoy the Promotion?
      • For Corporate Individual (CI), you can activate your Ultra Hotspot 5G via MyUMobile app.

      • For Corporate Company (CC), Ultra Hotspot 5G is automatically activated for you.

      Why is my Hotspot bucket still listed as 5GB in the MyUMobileApp?

      You will still have a separate bucket of 5GB Hotspot data. After the 5GB Hotspot data quota is fully utilised, the following Hotspot usage will then be drawn from your main data.

      If I sign up to U Mobile’s U SaveMore or U PayLater after the Promotion period, will I still enjoy this Promotion with my postpaid plan?

      This Promotion will still be applicable if your subscription is as below:

      Existing Subscription
      New SubscriptionUltra Hotspot 5G
      U Biz 68U Biz 68 with U SaveMoreActive
      U Biz 68U Biz 98 with U SaveMore or U PayLaterActive
      U Biz 98U Biz 98 with U SaveMore or U PayLaterActive
      U Biz 98U Biz 68 with U SaveMoreDeactivated
      How would I know if I have exceeded my Data or Hotspot quota?

      You will receive an SMS notification when you have exceeded 80% and 100% of the allocated quota for Data or Hotspot.

      What happens when I finish my mobile internet Data?

      You can purchase the Data Booster via the MyUMobile App once you have fully utilised your Data quota. The quota from Data Booster is shareable via Hotspot.

      Postpaid PlanU Biz 38U Biz 68U Biz 98
      Data Booster10GB for RM10/bill cycle
      What is this promotion about?

      U Biz 5-Line Bundle campaign focuses on micro-SME base that requires constant and fast connectivity that allows them to focus on their business more.

      What is the promotion duration?

      This promotion starts from 15th November 2022 until further notice.

      Who can sign up for this promotion?

      Only Corporate Companies with valid BRN and more than 12 months of active operation is allowed to sign up for this campaign.

      How many lines can I sign up?

      Each company can sign up for one (1) bundle only, which consist of five (5) U Biz 98 plan 

      Am I allowed to upgrade from my existing plan to this promotion?

      No, this campaign is only for new line activation or MNP Port-in only.

      Where can I sign up for this promotion?

      You may walk-in to our authorised Enterprise Partners or call our Enterprise Account Manager today. 

      How long is the commitment period for this promotion?

      There is a 24 months commitment period from the activation of the U Biz 98 plan

      Do I need to pay 1 month advance access fee for this promotion?

      No, there is no 1 month advance access fee when you sign-up today!

      Can I terminate my service within the 24 months commitment period?

      Yes, you can terminate your service anytime but there will be charges involved.

       

      You are required to pay back the remainder of the contract using the rateplan’s promo price and it is calculated as per below:

       

      Balance charges = RM50 x remaining number of months of contract

       

      The remaining number of months will be deemed to include the month during which you terminated the phone package.

       

      Example: If you terminate in Month 5, the U Mobile U Biz 98 Promo Price is RM50, you are required to pay U Mobile RM50 x 20 = RM1,000 per line.

      What is the Pelan Pakej P-Hailing RAHMAH?

       

      Pelan Pakej P-Hailing RAHMAH is an offer of a rebate for 12 months for selected Enterprise postpaid SIM plans, exclusively for all Malaysian P-Hailing riders.

       

      P-Hailing riders who are currently subscribed to postpaid consumer plans need to switch to Enterprise postpaid plans to subscribe to this package. Our sales representatives will assist in switching and subscribing to this package after obtaining the customer's subscription approval.

       

      However, this offer is not applicable to P-Hailing riders who subscribe to any group or corporate postpaid package through any Company/Clubs/Associations (enterprise package) as group postpaid packages already have rebates.

       

      This incentive is also not applicable to P-Hailing riders who are currently subscribed to any device contract, or any existing promotional rebate offers.

      Who is eligible to subscribe to the Pelan Pakej P-Hailing RAHMAH?

      The Pelan Pakej P-Hailing RAHMAH is open to all Malaysian P-Hailing riders.

      • P-Hailing rider that currently subscribes to any postpaid plan without device contract.

      • P-Hailing rider that currently subscribes to any postpaid plan without existing any rebate.

      • P-Hailing rider who wants to have a new subscription of selected Enterprise postpaid plan.

      Which plans are offered for the Pelan Pakej P-Hailing RAHMAH?

      Postpaid Enterprise plans as listed below:

      • U Biz 38

      • U Biz 68

      • U Biz 98

      What is the offer for the Pelan Pakej P-Hailing RAHMAH?

      This package plan offers a rebate for 12 months for selected postpaid Enterprise SIM plans as below:

      PlanRebate
      U Biz 38RM5
      U Biz 68RM10
      U Biz 98RM10
      Is the registration for the Pelan Pakej P-Hailing RAHMAH subject to a contract?

      There is no contract binding with this rebate. Customer can cancel at any time without any penalties.

      Where can users sign up for the Pelan Pakej P-Hailing RAHMAH?

      Users can refer to their P-Hailing Provider for the link of U Mobile’s Pelan Pakej P-Hailing RAHMAH to register interest. Our sales representatives will contact users to assist with the registration process.

      What documents are required to register for Pelan Pakej P-Hailing RAHMAH?

      Since this incentive is targeted at P-Hailing rider and driver, the following documents are required for verification:

      1. National Registration Identification Card (NRIC); and

      2. Rider Profile from respective apps

      What is the subscription limit for the Pelan Pakej P-Hailing RAHMAH?

      Each eligible customer can only enjoy 1 (one) incentive with a total rebate value of RM60 or RM120 per year depending on plan subscription.

      When will the Pelan Pakej P-Hailing RAHMAH start being offered?

      This package will be available from 15th December 2023 onwards until further notice.

      How can users find more information about the Pelan Pakej P-Hailing RAHMAH?

      P-Hailing riders can contact their respective P-Hailing Platform Provider for further information on the offer.

      I have an existing plan with device contract with U Mobile, can I subscribe to the P-Hailing Rebate?

      No. The incentive is only available for plan only subscription.  Customers with active device contract and currently enjoy other rebate promotions are not entitled to subscribe to the incentive.

      When can I sign up for this campaign?

      You can sign up from 15th March 2024 onwards.

      What is this campaign about ?

      •  Enjoy savings when you sign up for iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 (128GB, 256GB and 512GB) or iPhone 16e (128GB, 256GB and 512GB).

      • You will receive waivers the first 6 times of your device instalment fee.

      How will I know if I receive the waiver?

      The instalment fee waiver will be reflected in your monthly bill.

      What is the postpaid plan available for purchase in the Campaign?

      • The postpaid plan available are U Biz 98, U Biz 68.

      • On U PayLater, 36months contract only.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      What do I need to do in order to sign up for U PayLater?

      The U PayLater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U PayLater, eligible subscribers are required to meet the following criteria:

       

      For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U PayLater using the Auto Debit payment method.

       

      For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.

       

      For both port in and existing subscribers, you are required to pay an advance payment upon registration of U PayLater, depending on the phone model purchased.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow​ as per dates below:
      BuildingDateTimeLocation
      Wisma5 - 9 May9am - 5pmSecondary door
      CIMB Bank, Menara UAB19 - 23 May9am - 5pmLobby
      CIMB Bank, Damansara Heights26 - 30 May9am - 5pmLobby
      1. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      NoCityBranch NameAddress
      1Kuala Lumpur​Berjaya Times Square​ Experience CentreG17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2Petaling Jaya​U Mobile Flagship StoreF1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3Petaling Jaya​U Mobile Service Centre, 1 Utama Shopping CentreLG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4Kuala Lumpur​U Mobile Service Centre, Aeon AU2 Shopping CentreG11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5KlangU Mobile Service Centre, Bukit Tinggi, Klang​B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6KuantanU Mobile Service Centre, East Coast Mall​Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7SabahU Mobile Service Centre, IMAGO Shopping MallU Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8PutrajayaU Mobile Service Centre, IOI City MallL2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9PuchongU Mobile Service Centre, IOI Mall PuchongLot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10IpohU Mobile Service Centre, Ipoh Parade MallS36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11Kuala Terengganu​U Mobile Service Centre, Mayang Kuala TerengganuLot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12MelakaU Mobile Service Centre, MelakaNo. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13Bayan LepasU Mobile Service Centre, Queensbay Mall2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14Seberang JayaU Mobile Service Centre, Seberang JayaNo. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15SerembanU Mobile Service Centre, SerembanGround Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16Air ItamU Mobile Service Centre, Sunshine Mall PenangLot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17Johor BahruU Mobile Service Centre, Taman Molek, Johor BahruGround Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18SarawakU Mobile Service Centre, VivacityLot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      NoCityBranch NameAddress
      1Kuala Lumpur​Berjaya Times Square​ Experience CentreG17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2Petaling Jaya​U Mobile Flagship StoreF1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3Petaling Jaya​U Mobile Service Centre, 1 Utama Shopping CentreLG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4Kuala Lumpur​U Mobile Service Centre, Aeon AU2 Shopping CentreG11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5KlangU Mobile Service Centre, Bukit Tinggi, Klang​B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6KuantanU Mobile Service Centre, East Coast Mall​Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7SabahU Mobile Service Centre, IMAGO Shopping MallU Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8PutrajayaU Mobile Service Centre, IOI City MallL2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9PuchongU Mobile Service Centre, IOI Mall PuchongLot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10IpohU Mobile Service Centre, Ipoh Parade MallS36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11Kuala Terengganu​U Mobile Service Centre, Mayang Kuala TerengganuLot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12MelakaU Mobile Service Centre, MelakaNo. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13Bayan LepasU Mobile Service Centre, Queensbay Mall2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14Seberang JayaU Mobile Service Centre, Seberang JayaNo. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15SerembanU Mobile Service Centre, SerembanGround Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16Air ItamU Mobile Service Centre, Sunshine Mall PenangLot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17Johor BahruU Mobile Service Centre, Taman Molek, Johor BahruGround Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18SarawakU Mobile Service Centre, VivacityLot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      NoCityBranch NameAddress
      1Kuala Lumpur​Berjaya Times Square​ Experience CentreG17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2Petaling Jaya​U Mobile Flagship StoreF1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3Petaling Jaya​U Mobile Service Centre, 1 Utama Shopping CentreLG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4Kuala Lumpur​U Mobile Service Centre, Aeon AU2 Shopping CentreG11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5KlangU Mobile Service Centre, Bukit Tinggi, Klang​B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6KuantanU Mobile Service Centre, East Coast Mall​Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7SabahU Mobile Service Centre, IMAGO Shopping MallU Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8PutrajayaU Mobile Service Centre, IOI City MallL2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9PuchongU Mobile Service Centre, IOI Mall PuchongLot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10IpohU Mobile Service Centre, Ipoh Parade MallS36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11Kuala Terengganu​U Mobile Service Centre, Mayang Kuala TerengganuLot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12MelakaU Mobile Service Centre, MelakaNo. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13Bayan LepasU Mobile Service Centre, Queensbay Mall2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14Seberang JayaU Mobile Service Centre, Seberang JayaNo. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15SerembanU Mobile Service Centre, SerembanGround Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16Air ItamU Mobile Service Centre, Sunshine Mall PenangLot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17Johor BahruU Mobile Service Centre, Taman Molek, Johor BahruGround Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18SarawakU Mobile Service Centre, VivacityLot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U Paylater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U Paylater, U Mobile line termination or early settlement for U Paylater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U Paylater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      What is iPhone RM0 Campaign about?
      • Enjoy savings when you sign up for iPhone 13 (128GB, 256GB), iPhone 14 (128GB, 256GB), iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 Plus (128GB, 256GB and 512GB) or iPhone 15 (128GB, 256GB and 512GB).
      • You will receive waivers the first 6 times of your device instalment fee.
      How will I know if I receive the waiver?

      The instalment fee waiver will be reflected in your monthly bill.

      What is the business postpaid plan available for purchase in the Campaign?
      • The business postpaid plan available are U Biz 98 and U Biz 68.
      • On U PayLater, 36 months contract only.
      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      What do I need to do in order to sign up for U PayLater?

      The U Paylater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U Paylater, eligible subscribers are required to meet the following criteria:

      • For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U Paylater using the Auto Debit payment method.
      • For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.
      • For both port in and existing subscribers, you are required to pay an advance payment upon registration of U Paylater, depending on the phone model purchased.
      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      NoCityBranch NameAddress
      1Kuala Lumpur​Berjaya Times Square​ Experience CentreG17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2Petaling Jaya​U Mobile Flagship StoreF1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3Petaling Jaya​U Mobile Service Centre, 1 Utama Shopping CentreLG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4Kuala Lumpur​U Mobile Service Centre, Aeon AU2 Shopping CentreG11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5KlangU Mobile Service Centre, Bukit Tinggi, Klang​B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6KuantanU Mobile Service Centre, East Coast Mall​Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7SabahU Mobile Service Centre, IMAGO Shopping MallU Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8PutrajayaU Mobile Service Centre, IOI City MallL2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9PuchongU Mobile Service Centre, IOI Mall PuchongLot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10IpohU Mobile Service Centre, Ipoh Parade MallS36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11Kuala Terengganu​U Mobile Service Centre, Mayang Kuala TerengganuLot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12MelakaU Mobile Service Centre, MelakaNo. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13Bayan LepasU Mobile Service Centre, Queensbay Mall2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14Seberang JayaU Mobile Service Centre, Seberang JayaNo. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15SerembanU Mobile Service Centre, SerembanGround Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16Air ItamU Mobile Service Centre, Sunshine Mall PenangLot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17Johor BahruU Mobile Service Centre, Taman Molek, Johor BahruGround Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18SarawakU Mobile Service Centre, VivacityLot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U Paylater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U Paylater, U Mobile line termination or early settlement for U Paylater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U Paylater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      What is iPhone RM0 Campaign about?
      • Enjoy savings when you sign up for iPhone 13 (128GB, 256GB), iPhone 14 (128GB, 256GB), iPhone 15 Pro Max (256GB and 512GB), iPhone 15 Pro (128GB, 256GB and 512GB), iPhone 15 Plus (128GB, 256GB and 512GB) or iPhone 15 (128GB, 256GB and 512GB).
      • You will receive waivers the first 6 times of your device instalment fee.
      How will I know if I receive the waiver?

      The instalment fee waiver will be reflected in your monthly bill.

      What is the business postpaid plan available for purchase in the Campaign?
      • The business postpaid plan available are U Biz 98 and U Biz 68.
      • On U PayLater, 36 months contract only.
      What do I need to do in order to sign up for U PayLater?

      The U Paylater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U Paylater, eligible subscribers are required to meet the following criteria:

      • For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U Paylater using the Auto Debit payment method.
      • For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.
      • For both port in and existing subscribers, you are required to pay an advance payment upon registration of U Paylater, depending on the phone model purchased.
      What does MIDF do?

      MIDF manages government funds and provides Shariah-based financing for projects, fixed assets, and working capital to Malaysian companies across all economic sectors.

      What are the basic requirements?
      1. Valid business license
      2. CTC company form
      3. CTC IC copy for all director/shareholders (front & back)
      4. 6 months bank statement
      5. Latest annual return
      6. Latest 3 years audited financial statement
      7. Draft/latest management account
         

      Note: Additional documents may be requested for credit assessment if necessary.

      How do we apply for financing?

      You can apply by submitting your details in the form provided on this page.​

      What is the financing rate offered by MIDF?

      The financing rate ranges from 2% to 6% per annum depending on the type of financing scheme.

      What are the items financed by MIDF?

      MIDF finances fixed assets such as commercial property, machinery & equipment, commercial vehicles, IT hardware & software, and working capital.

      What types of collateral does MIDF require to secure financing facilities?

      Collateral normally consists of fixed assets, fixed deposits, guarantees from Credit Guarantee Corporation Malaysia Berhad (CGC) or Syarikat Jaminan Pembiayaan Perniagaan (SJPP), or any other acceptable collateral by MIDF.

      What products do you offer for Total Business Solution?

      We offer Dell Ultra 5 and Ultra 7 Laptop As A Service. We also do have other products. You may view our other products and package on U Mobile website.

      How can I place an order?

      You can place an order through our website. Simply browse our selection and proceed to drop your details in the registration form below. Our dedicated account manager will reach out to you.

      How long does shipping/delivery take?

      Shipping times vary depending on your location, Standard delivery typically takes 4-8 weeks.

      How long is the warranty period?

      Yes, Products come with a 3 years ProSupport that covers hardware warranty covers failures due to defects in workmanship and/or materials.

      Do you offer customer support?

      Yes, our account manager team is available to assist you with any questions or issues you may have.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Roadshow
      2. Contact your account manager
      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      NoCityBranch NameAddress
      1Kuala Lumpur​Berjaya Times Square​ Experience CentreG17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2Petaling Jaya​U Mobile Flagship StoreF1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3Petaling Jaya​U Mobile Service Centre, 1 Utama Shopping CentreLG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4Kuala Lumpur​U Mobile Service Centre, Aeon AU2 Shopping CentreG11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5KlangU Mobile Service Centre, Bukit Tinggi, Klang​B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6KuantanU Mobile Service Centre, East Coast Mall​Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7SabahU Mobile Service Centre, IMAGO Shopping MallU Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8PutrajayaU Mobile Service Centre, IOI City MallL2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9PuchongU Mobile Service Centre, IOI Mall PuchongLot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10IpohU Mobile Service Centre, Ipoh Parade MallS36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11Kuala Terengganu​U Mobile Service Centre, Mayang Kuala TerengganuLot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12MelakaU Mobile Service Centre, MelakaNo. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13Bayan LepasU Mobile Service Centre, Queensbay Mall2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14Seberang JayaU Mobile Service Centre, Seberang JayaNo. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15SerembanU Mobile Service Centre, SerembanGround Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16Air ItamU Mobile Service Centre, Sunshine Mall PenangLot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17Johor BahruU Mobile Service Centre, Taman Molek, Johor BahruGround Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18SarawakU Mobile Service Centre, VivacityLot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Can I subscribe a 5G device bundle during the first month free trial?

      The first month free trial is open for customer to try out U Mobile services and coverage without any commitment. Once the free trial is over, customer can sign up for the device bundle (U PayLater) with a 24-month contract.

      What do I need to do in order to sign up for U PayLater?

      The U PayLater offer is open to Postpaid subscribers who port in and existing Postpaid U Mobile subscribers. In order to sign up for U PayLater, eligible subscribers are required to meet the following criteria:

       

      For port in subscribers: Latest 3 months of Postpaid bills with minimum RM70 monthly commitment on principle line with no outstanding payment shown in the latest bill from the previous telecommunication service provider. Subscribers are required to subscribe to U PayLater using the Auto Debit payment method.

       

      For existing U Mobile subscribers: a combination of a few criteria which include tenure, monthly spend and payment records.

       

      For both port in and existing subscribers, you are required to pay an advance payment upon registration of U PayLater, depending on the phone model purchased.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      [remove] How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      NoCityBranch NameAddress
      1Kuala Lumpur​Berjaya Times Square​ Experience CentreG17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2Petaling Jaya​U Mobile Flagship StoreF1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3Petaling Jaya​U Mobile Service Centre, 1 Utama Shopping CentreLG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4Kuala Lumpur​U Mobile Service Centre, Aeon AU2 Shopping CentreG11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5KlangU Mobile Service Centre, Bukit Tinggi, Klang​B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6KuantanU Mobile Service Centre, East Coast Mall​Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7SabahU Mobile Service Centre, IMAGO Shopping MallU Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8PutrajayaU Mobile Service Centre, IOI City MallL2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9PuchongU Mobile Service Centre, IOI Mall PuchongLot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10IpohU Mobile Service Centre, Ipoh Parade MallS36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11Kuala Terengganu​U Mobile Service Centre, Mayang Kuala TerengganuLot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12MelakaU Mobile Service Centre, MelakaNo. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13Bayan LepasU Mobile Service Centre, Queensbay Mall2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14Seberang JayaU Mobile Service Centre, Seberang JayaNo. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15SerembanU Mobile Service Centre, SerembanGround Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16Air ItamU Mobile Service Centre, Sunshine Mall PenangLot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17Johor BahruU Mobile Service Centre, Taman Molek, Johor BahruGround Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18SarawakU Mobile Service Centre, VivacityLot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      What is Insentif Pascabayar RAHMAH Penjawat Awam?​

      Insentif Pascabayar Rahmah Penjawat Awam is a rebate offer of RM10 per month for a duration of 24 months for postpaid sim only plan valued at RM60 and above, specifically for Malaysian civil servants in conjunction with National Month.

       

      This incentive is divided into 2 categories:​

      1. For civil servants who are currently subscribed to any non-contract postpaid plan valued at RM60 and above, they are eligible to register to receive a RM10 rebate per month for up to 24 months.​
      2. For civil servants who sign up for a new postpaid plan with the valued at RM60 and above.​

       

      However, this incentive is not applicable to civil servants who subscribe to any group or corporate postpaid package through Ministries/Departments/Agencies/Clubs/Associations (enterprise package) as group postpaid packages already have rebates.​

      This incentive also not applicable to civil servants who currently subscribe to any device contract or any other promotion rebate.​

      Who is eligible to subscribe to the Insentif Pascabayar RAHMAH Penjawat Awam?​

      The Insentif Pascabayar RAHMAH Penjawat Awam is open to all Malaysian Civil Servants under the Federal/State/Local Authority Government.​

      Where can I register for the Insentif Pascabayar RAHMAH Penjawat Awam?​

      You can visit to any of our U Mobile Centre for registration.

      What is the subscription limit for the Insentif Pascabayar RAHMAH Penjawat Awam that I can subscribe to?​

      Each eligible customer can only enjoy 1 (one) incentive with a total incentive value of RM120 per year.​

      What documents are required to register for Insentif Pascabayar RAHMAH Penjawat Awam?

      Since this incentive is targeted at civil servants, the following documents are required for verification:

      1. National Registration Identification Card (NRIC); and​
      2. Kad Pengenalan Jabatan
      Where can I subscribe to the Insentif Pascabayar RAHMAH Penjawat Awam?

      You can visit to any of our U Mobile Centre for registration.

      Who is eligible to register for the Insentif Pascabayar RAHMAH Penjawat Awam?​
      • All Malaysian Civil Servants under the Federal/State/Local Authority Government.
      • The incentive is available for new postpaid sim-only registration for all Civil Servants.​
      • All Civil Servants with existing postpaid plan without any device contract.​
      • All Civil Servants with existing postpaid sim-plan only and did not enjoy any other promotion rebate.
      What are the relevant documents required to register for Insentif Pascabayar RAHMAH Penjawat Awam?​
      1. National Registrartion Identification Card (NRIC); and​
      2. Kad Pengenalan Jabatan

       

      You are required to provide your Kad Pengenalan Jabatan for verification purposes during registration.​

      Which plan is eligible for the Insentif Pascabayar RAHMAH Penjawat Awam?​

      Postpaid plan valued at RM60 and above – refer below for details:​

      • U Postpaid 68​
      • U Postpaid 98
      How much is the rebate for Insentif Pascabayar RAHMAH Penjawat Awam?​

      Eligible customers can enjoy RM10 rebate for 24 months under sim-plan only.​

      Is there any contract tied to the Insentif Pascabayar RAHMAH Penjawat Awam?

      There is no contract tied to this rebate. You may cancel anytime without any penalties.

      I have an existing plan with device contract with U Mobile, can I subscribe to the Insentif Pascabayar RAHMAH Penjawat Awam?​

      No. The incentive is only available for plan only subscription. Customer with active device contract and currently enjoy other rebate promotion are not entitled to subscribe to the incentive.​

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      NoCityBranch NameAddress
      1Kuala Lumpur​Berjaya Times Square​ Experience CentreG17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2Petaling Jaya​U Mobile Flagship StoreF1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3Petaling Jaya​U Mobile Service Centre, 1 Utama Shopping CentreLG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4Kuala Lumpur​U Mobile Service Centre, Aeon AU2 Shopping CentreG11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5KlangU Mobile Service Centre, Bukit Tinggi, Klang​B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6KuantanU Mobile Service Centre, East Coast Mall​Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7SabahU Mobile Service Centre, IMAGO Shopping MallU Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8PutrajayaU Mobile Service Centre, IOI City MallL2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9PuchongU Mobile Service Centre, IOI Mall PuchongLot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10IpohU Mobile Service Centre, Ipoh Parade MallS36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11Kuala Terengganu​U Mobile Service Centre, Mayang Kuala TerengganuLot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12MelakaU Mobile Service Centre, MelakaNo. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13Bayan LepasU Mobile Service Centre, Queensbay Mall2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14Seberang JayaU Mobile Service Centre, Seberang JayaNo. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15SerembanU Mobile Service Centre, SerembanGround Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16Air ItamU Mobile Service Centre, Sunshine Mall PenangLot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17Johor BahruU Mobile Service Centre, Taman Molek, Johor BahruGround Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18SarawakU Mobile Service Centre, VivacityLot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Postpaid 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Postpaid 98

      All incoming voice calls will be Free of Charge while in the 63 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?
      1. Visit our roadshow at your office.
      2. Walk in to any participating U Mobile store & bring your staff ID for verification. (Refer to table below for U Mobile Stores)​:
      NoCityBranch NameAddress
      1Kuala Lumpur​Berjaya Times Square​ Experience CentreG17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.​
      2Petaling Jaya​U Mobile Flagship StoreF1.010, F1.010b, 1st Floor, Sunway Pyramid, No.3, Jalan PJS 11/15, Bandar Sunway, 47500 PJ, Selangor.​
      3Petaling Jaya​U Mobile Service Centre, 1 Utama Shopping CentreLG313C, 1Utama Shopping Centre (New wing), 1, Persiaran Bandar Utama, Bandar Utama,​ 47100 Petaling Jaya, Selangor.
      4Kuala Lumpur​U Mobile Service Centre, Aeon AU2 Shopping CentreG11, AEON AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, ​Mukim Ulu Kelang, 54200 Kuala Lumpur.​
      5KlangU Mobile Service Centre, Bukit Tinggi, Klang​B-G-10, Ground Floor, BBT One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.​
      6KuantanU Mobile Service Centre, East Coast Mall​Lot L3-27, Level 3, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan, Pahang.​
      7SabahU Mobile Service Centre, IMAGO Shopping MallU Mobile Kiosk, Level 2, Near To GSC, Imago KK Times Square, Off Jalan Coastal, 88100 Kota Kinabalu, Sabah.​
      8PutrajayaU Mobile Service Centre, IOI City MallL2-213, Second Floor, Ioi City Mall, Lebuh Irc, Ioi Resort City, 62502, Putrajaya, Malaysia.​
      9PuchongU Mobile Service Centre, IOI Mall PuchongLot S08, Second Floor, Ioi Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor.​
      10IpohU Mobile Service Centre, Ipoh Parade MallS36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.​
      11Kuala Terengganu​U Mobile Service Centre, Mayang Kuala TerengganuLot L4-21, Four Floor, Mayang Mall, 333 Jalan Haji Mat Taukey, 20000 Kuala Terengganu, Terengganu.
      12MelakaU Mobile Service Centre, MelakaNo. 3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.
      13Bayan LepasU Mobile Service Centre, Queensbay Mall2F- 33A & 35 (2nd floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.
      14Seberang JayaU Mobile Service Centre, Seberang JayaNo. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.
      15SerembanU Mobile Service Centre, SerembanGround Floor, No. 135-1, Jalan Tun Dr. Ismail, 70200 Seremban, Negeri Sembilan.
      16Air ItamU Mobile Service Centre, Sunshine Mall PenangLot 3a-22, Sunshine Mall, 8, Jalan Thean Tek, Farlim, 11500 Air Itam, Penang.
      17Johor BahruU Mobile Service Centre, Taman Molek, Johor BahruGround Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.
      18SarawakU Mobile Service Centre, VivacityLot L2-K007, Level 2, Vivacity Megamall, Jalan Wan Alwi, 93350 Kuching, Sarawak, Malaysia
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater?

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater?

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater?

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater?

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      [remove] How can I subscribe to the RM30/month rebate promo?
      1. Roadshow
      2. Contact your account manager
      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      How can I subscribe to the RM30/month rebate promo?

      You may submit your registration of interest, and a dedicated UM representative will contact you soon.​

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      Am I eligible for the RM30/month rebate if I sign up for the U Biz 98 plan only?

      Yes, the rebate of RM30/month over 12 month is eligible for customer who sign-up with U Biz 98 plan only. Alternatively, customers can also enjoy the same rebate over 24 months when signing up with a device bundle (U PayLater).

      Will I be charged for answering voice calls while I'm roaming?

      U Biz 68

      All incoming voice calls will be Free of Charge while in Singapore, Indonesia & Thailand (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      U Biz 98

      All incoming voice calls will be Free of Charge while in over 60 destinations (https://www.u.com.my/en/business/mobile-internet/mobile-plans/roaming).

       

      Other Postpaid Plans

      Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.

      What is U PayLater? 

      Subscribers who are eligible to sign up for U PayLater plan can choose to pay for a device on a monthly instalment basis with no interest charges.

      How many lines can a subscriber sign up with U PayLater? 

      Eligible subscribers are entitled to one (1) U PayLater sign-up with one (1) NRIC. Any subsequent sign-ups with U PayLater under the same NRIC are not permitted.

      I am currently on a Postpaid plan with an active contract. Can I sign up for U PayLater?

      The existing rate plan will be terminated as it is still bonded to an active contract. The subscriber will be liable for any charges, he or she must settle all outstanding charges under the existing rate plan before the subscriber can proceed to sign up for U PayLater.

      What kind of savings am I looking at when I buy any Apple iPhone model with U PayLater?

      Subscribers will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the RRP price of phone model upon signing up for U PayLater. Furthermore, subscribers will be enjoying a 0% interest-free instalment payment throughout the instalment tenure.

      What if I cancel my U PayLater, terminate my line with U Mobile or if I want to make a full settlement a few months after signing up for U PayLater? 

      There is no additional penalty fee if a subscriber wishes to terminate U PayLater, U Mobile line termination or early settlement for U PayLater. To do so, the subscriber needs to make a payment to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalment fees paid so far.

       

      Example: Device Recommended Retail Price (RRP) for Apple iPhone 13 128GB: RM3,899

       

      Termination on Month 7 (You'll have been billed 8 times for device instalment) RM 3,899 – RM1,000 (RM125 x 8 instalments billed) = RM2,899 (Remaining device instalment balance amount to be paid off).

       

      Remarks:

      • The Device Recommended Retail Price (RRP is not the same as the total monthly instalment price (RM125 x 24 months = RM 3000).
      • If a subscriber wishes to terminate U PayLater, U Mobile will base the calculation on the Device Recommended Retail Price (RRP). In this case, it will be RM3,899.
      Can I trade in my phone and get a discount for a new phone when I sign up for U PayLater? 

      Unfortunately, device trade-ins are not applicable during a U PayLater sign-up.

      What is the U Mobile x BSN Cardmembers Campaign?

      This is a special collaboration between Bank Simpanan Nasional (BSN) and U Mobile. Eligible BSN Cardmembers can enjoy an exclusive offer when signing up for the U Biz 68 Postpaid Plan bundled with a device or U Biz Share 128 with 4 lines.

      Who is eligible to participate?

      You must:
      •  Be a new U Mobile postpaid customer or perform a port-in through Mobile Number Portability (MNP), or upgrade from U Mobile prepaid to postpaid (plan changes within postpaid are not eligible).

      •  Customer who hold a valid and active BSN Credit or Debit Card, subject to verification in the BSN system.

      •  Pass U Mobile’s credit check (including CTOS) for device eligibility.

      •  Not be blacklisted or have any outstanding payments with U Mobile.

      What is the campaign offer? 

      U Biz 68 (RM68/month)

      • Promo Price: RM58/month for the first 12 months (rebate of RM10/month). Subsequently RM68/month from the 13th month onward.
      • Contract: 24 months.
      • Device: Redmi 15C 5G (8GB + 128GB) at RM0 under U SaveMore bundle.

       

      U Biz 128 (RM128/month)

      • Promo Perks: ZERO upfront payment
      How do I sign up?

      Registration is available only through:

      • U Mobile Dedicated Sales representatives
      Can existing U Mobile postpaid customers participate?

      No. The campaign is only open to new postpaid sign-ups, MNP port-ins, or prepaid-to-postpaid upgrades. Customers already on U Mobile postpaid are not eligible.

      Why do I need to make an upfront payment upon sign-up?

      The upfront payment is applicable to all new line registrations, as well as Switch to U services and rate plan changes that are not eligible for the upfront payment waiver.

      Will I get a rebate for the upfront payment that I made?

      Yes, you will receive your rebate over 24 months.

      How much is the upfront payment that I will have to pay when I sign up for the Device Bundle on U Biz 68?

      You will need to pay RM240 if you are not eligible for the upfront payment waiver.

      What happens after the first 12 months if I subscribed to U Biz 68?

      The monthly fee will revert to the standard RM68/month for the remaining contract period.

      What if I terminate the plan before the contract ends?

      If you cancel before the 24-month contract ends, early termination charges will apply. These may include repayment of remaining device subsidy or balance charges as per U Mobile’s U Save More terms.

      What is U Biz 3-Line Bundle campaign?

      U Biz 3-Line Bundle gives business customers a FREE premium 5G device when they subscribe to a qualifying 3-line bundle on participating U Biz plans – i.e., 3 x U Biz 68 or 3 x U Biz 98 – during the campaign period. It’s built for businesses that need multiple lines and want a premium device with no upfront device payment (subject to credit assessment).

      When is the campaign period?

      The campaign runs from 20 January 2026 to 31 March 2026.

      Who can sign up for this campaign?

      Business customers who meet registration and credit eligibility requirements. Supported registration types include new registrations, Pre-to-Postpaid migration, and MNP Port-in. Eligibility is subject to CTOS & DDMF checks.

      Which U Mobile Business plans are eligible?

      Only U Biz 68 and U Biz 98 are eligible under this campaign.

      What is the qualifying bundle construct?

      Subscribe to either 3 × U Biz 68 or 3 × U Biz 98 under the same business account (same BRN). Get 1 × FREE premium 5G device (subject to catalogue availability).

      Can I mix U Biz 68 and U Biz 98 within the same 3-line bundle?

      No. The campaign construct is 3 × U Biz 68 OR 3 × U Biz 98. Mixed-plan bundles are not part of the standard campaign construct.

      Which devices are available for FREE?

      Device options depend on the approved campaign catalogue and stock availability. The campaign includes iPhone 15 and selected Android devices (i.e., Samsung & Honor).

      What is the contract commitment?

      The campaign requires a 24-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.

      What happens if I terminate early or remove lines during the contract?

      Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.

      Who handles device warranty and defects (e.g., DOA)?

      Device warranty/defect claims are handled by the device manufacturer or relevant authorized service centre. U Mobile does not process warranty claims for devices.

      Where can I sign up?

      Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or U Mobile Biz Store.

      How many bundles can I sign up?

      Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.

      Is there any upfront payment?

      For eligible customers who pass CTOS SME screening, there is no upfront device payment. If CTOS SME screening fails, upfront payment may be required: iPhone RM720 (24 months) or Android RM600 (24 months).

      What is the U Biz 3-Line SIM Bundle campaign?

      U Biz 3-Line SIM Bundle campaign focuses on micro-SME base to ease micro-SMEs fixed commitment and allows them to focus on their business more.

      When is the campaign period?

      The campaign runs from 20 January 2026 until further notice.

      Who can sign up for this campaign?

      Only Corporate Companies with valid BRN and more than 12 months of active operation is allowed to sign up for this campaign.

      How many bundles can I sign up?

      Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.

      Am I allowed to upgrade from my existing plan to this promotion?

      No, this campaign is only for new line activation or MNP Port-in only.

      Where can I sign up?

      Sign up through U Mobile Business channels: SME, Mid-Market & Corporate via key account manager or CC eShop.

      What is the contract commitment?

      The campaign requires a 24-month contract term. Early termination fees apply if the customer cancels before completing the agreed term.

      Do I need to pay 1 month advance access fee for this promotion?

      No, there is no 1 month advance access fee when you sign-up today!

      What happens if I terminate early or remove lines during the contract?

      Early termination fees will apply if the contract is cancelled before the agreed term. Fees are based on the signed contract terms.

       

      Balance charges = RM38 x remaining number of months on contract

       

      The remaining number of months will be deemed to include the month during which you terminated the phone package.

       

      Example: If you terminate in Month 5, you are required to pay U Mobile RM38 x 20 = RM760 per line.

      What are you looking for?

      suggested searches

        Top Searches

        WIDGET ⇄ CRAWLED