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The Plan
- Is U Home 5G a 5G – ready plan?
Yes, it is. U Home 5G subscribers with compatible 5G devices (Router, Modem or Mobile phones) can experience the full potential of our 5G network subject to availability.
- What is the U Home 5G Plan?
It is our new ultra-fast 5G & 4G broadband subscription service with unlimited data.
- What speeds can I expect from U Home 5G?
U Home 5G offers uncapped speeds. You can expect to get the fastest possible speeds when you are connected to our network.
Digital Nasional Berhad (DNB) guarantees a minimum download speed of 100Mbps across Malaysia’s 5G network. This means that you should be able to achieve at least 100Mbps download speeds within 5G coverage areas.
- Can I share the data through Hotspot and what is the quota allocation for Hotspot?
Yes, you can share the U Home 5G data through Hotspot with no device restrictions.
- Does U Home 5G come with a router and/or modem?
No, U Home 5G is a SIM only plan.
- Can I view my data usage?
Users can refer to the MyUMobile AppMyUMobile App to see their data usage. However, there are no concerns on data usage as our broadband plan provides Unlimited Data usage.
- Is there any deposit fee or upfront payment required upon registration?
Foreigners are required to place RM500 and upfront payment as a deposit upon registration. Malaysian citizens and permanent residents are only required to pay an advance upfront payment equivalent to one month’s charges.
- Do I get back my RM500 deposit if I terminate the service?
Upon your request to terminate our service, the deposit will be refunded back to you after 60 working days. Do note that we will offset your deposit with your last billed amount and any other relevant charges.
- Can I change my current Postpaid or Wireless Broadband (WBB) plan to U Home 5G?
You are not allowed to convert your current Postpaid plan to U Home 5G and would have to register for a new U Home 5G plan. However, wireless broadband plans (WB48, WB68, WBB88,WB128) can be converted to U Home 5G. Terms and conditions apply.
- Where can I subscribe or get more inquiries regarding U Home 5G?
- Visit any of our U mobile stores nationwide
- Call our Customer Service team at 018- 388 1318.
- Visit any of our U mobile stores nationwide
- What devices are compatible with U Home 5G?
U Home 5G can be used with a variety of 5G and / or 4G LTE devices. You can also use it in your smart devices such as phones, tablets, smart cameras and GPS trackers. U Mobile bears no responsibility should customers purchase a device that is not compatible with Malaysia’s 5G and 4G networks.
Please refer to our website at www.u.com.my/Home5G for examples of reliable devices.
- Does my U Home 5G plan comes with SMS and Voice/Video call?
No, U Home 5G is purely for data usage only.
- Can I use the unlimited data from my U Home 5G plan overseas?
No, the plan is for domestic usage only (within Malaysia).
- Is there any contract tied with the subscription?
There is no contract tied to this plan. You may cancel anytime without any penalties.
- Is there any speed cap for U Home 5G?
U Home 5G comes with uncapped speeds. Note that we will manage your surfing speeds if any abuse or unusually high usage occurs.
- Is P2P allowed on U Home 5G?
P2P and torrenting is not allowed on U Home 5G.
- Are there any speed restrictions with U Home 5G?
We may restrict your speeds if we detect abuse or unusually high usage above 1,000GB.
Registration
- Where can I subscribe to U Home 5G?
You can purchase the plan at any of the options below:
- U Mobile Online Store: https://shop.u.com.my/
- Visit any of our U Mobile stores nationwide.
- U Mobile Online Store: https://shop.u.com.my/
- Who is eligible to register for U Home 5G?
- Anyone living in Malaysia above 18 years old.
- The plan is available for new registration.
- Existing Ultra Unlimited Wireless Broadband subscribers are entitled to Change Rate Plan (CRP) (WBB48, WBB68, WBB88, WBB128) to U Home 5G.
- How can I check which areas are covered for U Home 5G?
Check for your coverage here.
- What are the relevant documents required to register for U Home 5G?
- NRIC for Malaysians and permanent residents.
- Passport for Non-Malaysian citizens / foreigners.
- What do I get upon successful registration of U Home 5G?
You will get a U Mobile SIM card only. Upon receipt of SIM card, pair it with 5G Wi-Fi routers to experience the full potential of 5G broadband speeds.
- Are there any payments I need to pay during registration?
Yes, there are, such as the following:
- Upfront payment applies to all U Home 5G subscribers.
- Refundable deposit fee (RM500) applies to non-Malaysian citizen.
- U Mobile may from time to time revise the payment at our absolute discretion.
- What is an Upfront Payment?
- It’s an advance payment that is equivalent to the monthly commitment you would make when you sign up and register a Broadband plan.
- For example, the upfront payment for U Home 5G will be RM68.
- This payment will be collected once you sign up for your chosen plan.
- The upfront payment will used to offset your next month’s bill and if there is any outstanding balance, the customer will required to pay the balance.
Change Rate Plan (CRP)
- Can I change my current Ultimate Unlimited Wireless Broadband (WBB) plan to U Home 5G?
- Yes. CRP is allowed for all existing WBB subscribers.
- All the unused quota and offerings in previous plan will be forfeited when you agree to change to the U Home 5G Plan. Terms and conditions apply.
- Any remaining balance of the upfront payment from older plans (WBB) will be refunded to you without interest if you CRP; provided all outstanding charges have been settled.
- I am a U Mobile Postpaid subscriber, can I CRP to U Home 5G?
No. Only WBB48, WBB68, WBB88 and WBB128 subscribers can CRP to U Home 5G.
- Can I CRP to any WBB Plans, if I am an existing U Home 5G subscriber?
No, you are not allowed to CRP from U Home 5G to any other plans.
- If I change my WBB Plan to the U Home 5G Plan, do I need to pay the upfront payment again?
Yes, we will collect upfront payment upon registration of U Home 5G.
- Will my upfront payment be refunded?
Any remaining upfront payment balance will be refunded to you without interest if you terminate U Home 5G. Please note that this is provided that all outstanding charges have been settled. If there are outstanding charges, we will offset the payment with your last billed amount and any other relevant outstanding charges.
Installation
- Would U Mobile help me install U Home 5G into my personal device?
No technical installation is required. U Home 5G is designed to be a plug and play service. You simply insert the SIM into the device of your choice on your own.
Note that subscriptions via U Mobile eShop requires activation by keying in the last 4 digits of your SIM serial number into your eShop account.
Usage
- Where can I check my data usage?
You can download the MyUMobile AppMyUMobile App at u.my/umapp to view your data usage.
- Where can I purchase a pass to unlock more high speed data?
In the event that your data speed has been managed and you wish to have more high speed data, you may purchase another 1,000GB High- Speed data via the MyUMobile AppMyUMobile App (under Add-Ons) or at our retail outlets.
- Does the additional 1,000 GB High- Speed data have an expiry date, and can I carry it forward to the following month?
The additional 1,000GB High Speed data will expire on your monthly billing cycle.
- Can I know how much data has been used from this add-on?
You can view your usage in your MyUMobile AppMyUMobile App.
- Can I use the data from this add-on overseas?
No, the plan is for domestic usage only (within Malaysia).
- Is there any contract tied with the add-on?
No, there is no contract tied to this add-on.
Cancellation and Termination
- Can I terminate my U Home 5G subscription at any time?
Yes. You can terminate your subscription at any time without facing any penalty because this plan does not have any contracts.
- Can I ask for a termination if my new location is not within the coverage area?
You can request for a termination of your subscription by walking in into the nearest U Mobile service centre or premier dealers outlets.
- Will my bill be pro-rated upon termination?
Yes, your bill will be pro-rated.
- If I terminate U Home 5G, do I get back the Upfront Payment that was made during registration?
Yes, we will refund the payment made during registration if there are no outstanding charges with us. If there are outstanding charges, do note that we will off-set the Payment with your last billed amount and any other relevant outstanding charges.