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The Plan
- What is U Home 5G Borneo?
This is our new ultra-fast 5G & 4G broadband subscription service with uncapped speed and unlimited data designed for East Malaysia (Sabah, Sarawak and the Federal Territory of Labuan).
- What speeds can I expect from U Home 5G Borneo?
U Home 5G Borneo offers uncapped speeds and unlimited data. You can expect to get the fastest possible speeds when you are connected to our network and not tied to any FUP.
- Can anyone sign up for U Home 5G Borneo?
This plan is only available in East Malaysia (Sabah, Sarawak and Labuan). The SIM card will not work in Peninsular Malaysia.
- Can I use U Home 5G Borneo in West Malaysia?
No, this plan is designed to work only in East Malaysia (Sabah, Sarawak and Labuan).
- Can I share the data through Hotspot and what is the quota allocation for Hotspot?
Yes, you can share U Home 5G Borneo data through Hotspot with no device restrictions.
- Does U Home 5G Borneo come with a router and/or modem?
Yes, you get a free Game-Grade 5G Router when you subscribe to U Home 5G Borneo on a 24-month contract.
- Can I view my data usage?
Users can download and use the MyUMobile App to see their data usage. However, there are no concerns on data usage as our broadband plan provides unlimited data.
- Is there any deposit fee or upfront payment required upon registration?
Foreign nationals must pay a deposit of RM500 and an upfront payment at the time of registration. Malaysian citizens and permanent residents only need to pay one month’s upfront charges.
- Do I get back my RM500 deposit if I terminate the service?
Upon termination request, the deposit will be refunded after 60 working days. It will be offset against your final bill and any outstanding charges.
- Can I change my current Postpaid, Wireless Broadband or U Home 5G plan to U Home 5G Borneo?
Postpaid plans cannot be converted. However, Wireless Broadband (WBB) and U Home 5G plans can be converted to U Home 5G Borneo. Terms apply.
- If I have a U Home 5G and am under contract, can I upgrade to U Home 5G Borneo?
Yes, if you're in Sabah, Sarawak, or Labuan with no outstanding bills, you can upgrade at any U Mobile Store.
- Where can I subscribe to U Home 5G Borneo or make an inquiry?
• Visit any U Mobile store nationwide
• Website: u.com.my/uh5gb
- What devices are compatible with U Home 5G Borneo?
Works with most 5G and 4G LTE devices including phones, tablets, smart cameras, and GPS trackers. Ensure your device is compatible with Malaysia's 5G/4G networks.
- Does U Home 5G Borneo include SMS or Voice/Video calls?
No, it is a data-only plan.
- Can I use U Home 5G Borneo overseas?
No, this plan is for use in East Malaysia only and does not support international roaming.
- Is there a contract tied with this plan?
It's available as SIM-only (no contract) or with a 24-month contract (includes a free Game-Grade 5G Router).
- Is there any speed cap for U Home 5G Borneo?
No speed cap, but we may manage speeds if there's abuse or extremely high usage.
- Is peer-to-peer (P2P) allowed?
No, P2P usage and torrenting are not allowed.
- Are there any speed restrictions?
No, the plan includes unlimited data and uncapped speeds.
Registration
- Where can I subscribe to U Home 5G Borneo?
You can purchase the plan at any of the options below:
• U Mobile Online Store: https://shop.u.com.my/
• Visit any of our U Mobile stores nationwide.
- Who is eligible to register for U Home 5G Borneo?
• Anyone in East Malaysia (Sabah, Sarawak and Labuan) above 18 years old with valid identification.
• Existing Wireless Broadband (WBB48, WBB68, WBB88, WBB128), U Home 5G and U Biz 5G subscribers are allowed to Change Rate Plan (CRP) to U Home 5G Borneo.
- How can I check which areas are covered for U Home 5G Borneo?
Check for your coverage here.
- What are the relevant documents required to register for U Home 5G Borneo?
• NRIC for Malaysians and permanent residents.
• Passport for non-Malaysian citizens / foreigners.
- What do I get upon successful registration of U Home 5G Borneo?
For SIM only plans, you will get a U Mobile SIM card only. Upon receipt of the SIM card, pair it with a 5G Wi-Fi router to experience the full potential of 5G broadband.
If you require a 5G router from us, you can get a free Game-Grade 5G Router with our 24-month contract plan.
- Are there any payments I need to make during registration?
Yes, such as the following:
• Upfront payment of one month’s subscription charges.
• Refundable deposit fee of RM500 applies for non-Malaysian citizens.
• U Mobile may from time to time revise the payment at our absolute discretion.
- What is an Upfront Payment?
• It’s an advance payment equivalent to the monthly commitment for the broadband plan.
• For example, the upfront payment for U Home 5G Borneo is RM78 before any promotional rebates.
• This payment is collected upon sign-up.
• It will be used to offset your next month’s bill. If the bill exceeds this amount, the customer must pay the remaining balance.
Change Rate Plan (CRP)
- Can I upgrade my existing broadband plan to U Home 5G Borneo?
• Yes, all existing WBB, U Home 5G, and U Biz 5G subscribers are allowed to change their rate plan.
• Any unused quota, add-on and benefit from your previous plan will be forfeited when you upgrade to U Home 5G Borneo. Terms and conditions apply.
• Note that U Home 5G Borneo only works in East Malaysia.
- I accidentally upgraded from U Home 5G to U Home 5G Borneo, what do I do?
To cater for accidental registration or rate plan changes, please visit one of our U Mobile branches within 30 days to downgrade back to U Home 5G without penalty.
After 30 days, you will have to abide by the Terms and Conditions where:
- For SIM-only plans, there is a 90-day Minimum Usage Term before you can CRP back to U Home 5G.
- For contract plans, Early Termination Penalty will apply.
- I am a U Mobile Postpaid subscriber; can I change my plan to U Home 5G Borneo?
No. You cannot change your Postpaid rate plan to U Home 5G Borneo.
- If I change my rate plan to U Home 5G Borneo Plan, do I need to pay the upfront payment again?
Yes, we will collect an upfront payment upon registration of U Home 5G Borneo.
- Will my upfront payment be refunded?
Any remaining upfront payment balance will be refunded to you without interest if you terminate U Home 5G Borneo.
Please note that this is provided that all outstanding charges have been settled. If there are outstanding charges, we will offset the payment with your last billed amount and any other relevant outstanding charges.
Installation
- Would U Mobile help me install U Home 5G Borneo into my personal device?
No technical installation is required. U Home 5G Borneo is designed to be a plug and play service. Simply insert the SIM into the device of your choice on your own.
Note that subscriptions via U Mobile eShop require activation by keying in the last 4 digits of your SIM serial number into your eShop account.
Usage
- Where can I check my data usage?
You can download the MyUMobile App at u.my/umapp to view your data usage.
- Is there a data quota FUP?
U Home 5G Borneo offers unlimited data with uncapped speed. You will still enjoy the full potential speed even after reaching 1,000GB data usage.
- Can I use the data overseas?
No, the plan is for domestic usage within East Malaysia only (within Sabah, Sarawak and Labuan).
Cancellation and Termination
- Can I terminate my U Home 5G Borneo subscription at any time?
Yes. You can terminate your subscription at any time. However, if you purchase with a free Game-Grade 5G Router, it may trigger an Early Termination Penalty (ETP).
- Where can I terminate my subscription?
You can terminate your subscription by visiting the nearest U Mobile service centre or premier dealers' outlets.
- Will my bill be pro-rated upon termination?
Yes, your bill will be pro-rated upon termination.
- If I terminate U Home 5G Borneo, do I get back the Upfront Payment that was made during registration?
We will refund the payment made during registration if there are no outstanding charges with us.
If there are outstanding charges, we will offset the payment with your last billed amount and any other relevant outstanding charges.