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{{activeCard === anchorName ? `Selected` : selectableCardBtmCtaText }}
{{title}}
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{{submittedDetailsLabel}}
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- {{data.find(item => item.fieldName === 'IM_INTERESTED_IN' ).fieldValue}}
- {{salutationLabel}}
- {{data.find(item => item.fieldName === 'SALUTATION' ).fieldValue}}
- {{fullNameLabel}}
- {{data.find(item => item.fieldName === 'NAME' ).fieldValue}}
- {{idTypeLabel}}
- {{data.find(item => item.fieldName === 'ID_TYPE' ).fieldValue}}
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- {{data.find(item => item.fieldName === 'ID_NO' ).fieldValue}}
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- {{data.find(item => item.fieldName === 'PHONE_NO' ).fieldValue}}
- {{emailAddressLabel}}
- {{data.find(item => item.fieldName === 'EMAIL' ).fieldValue}}
- {{adresssLineLabel}}
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- {{postcodeLabel}}
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- {{stateLabel}}
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- {{cityLabel}}
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- {{registrationStateLabel}}
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- {{registrationCityLabel}}
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More Ways to Reach Out
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General
- What is the "Free 5G Router with U Home 5G”?
The “Free 5G Router with U Home 5G” is a promotion that allows you to enjoy a 5G Router when you sign up for U Home 5G, subject to the Minimum Commitment Period.
- How do I use the Router?
Sign-up for U Home 5G and pop the SIM into the Router. Within a few minutes you will be connected to the internet.
- What is the duration of the Minimum Commitment Period?
The Minimum Commitment Period is 24 months.
- What SIMs will work with the Router?
The Router will only work with U Home 5G SIMs.
- Why does my Router vary in appearance?
Imagery shown is for illustration purposes and may not be an exact representation of the final product delivered.
- Will I be able to choose my Router model?
No, Router distribution will be random and is dependent on stock availability.
- Will the Router work in an area with 4G-only coverage?
Yes, the Router will work in both 5G and 4G environments.
Eligibility
- Who is eligible to register for the Router with U Home 5G?
Anyone above 18 years old residing within the service coverage areas in Malaysia without any outstanding payments with U Mobile.
- Can existing U Home 5G plan subscribers take on a free Router?
Yes, they may do so via any of our eligible channels and signing up for the Minimum Commitment Period.
- Does U Mobile reserve the right to change the eligibility criteria?
Yes, U Mobile reserves the right to change the eligibility criteria whenever necessary.
Deposit & Monthly Fees
- What is the deposit requirement for non-Malaysians?
For non-Malaysians, a RM500 deposit is required to be eligible for the free Router.
- Are there any provisions for carrying over parts of the Monthly Fee to the following months?
No, the Monthly Fee must be paid in full even if the full value of the service is not used.
Termination
- How can I terminate my Contract or service?
You may walk-in to your nearest U Mobile Service Centre or Dealer to request termination. Early termination fees of the remaining contract balance is charged if terminated before the Minimum Commitment Period.
Troubleshooting
- I have forgotten the Wi-Fi password for the Router. How can I retrieve it?
The Wi-Fi password can be found under the Router.
- What does the status lights on the Router denote?
Please refer to this guide to interpret the status of the Router or refer to the Quick Start Guide included with the Router.
| Indicator | Solid Red | Solid White | Solid Green | Blinking White |
|---|---|---|---|---|
| Network |
|
The device is conneced to the 5G network | The device is connected to the 4G network | The software is upgrading |
| Wi-Fi | - | Wi-Fi works normally | WPS is active | - |
| Power | - | The device is powered on | - | - |
| No: |
Indicator |
Solid Red |
Solid White |
Solid Green |
Blinking White |
|---|---|---|---|---|---|
| 1 | Network |
|
The device is connected to the 5G network | The device is connected to the 4G network | The software is upgrading |
| 2 | Wi-Fi |
- |
Wi-Fi works normally | WPS is active | - |
| 3 | Power |
- | The device is powered on | - | - |
| No: | Indicator |
Solid Orange |
Blinking Orange |
Blinking Red |
Solid Green | Blinking Green | Solid Red |
|---|---|---|---|---|---|---|---|
| 1 | Internet | - | - | - | The router is connected to the internet | - | - |
| 2 | Network |
4G signal is good
|
4G signal is moderate | 4G signal is weak | 5G signal is good | 5G signal is moderate | 5G signal is weak |
| 3 | Wi-Fi |
- |
- | - | Wi-Fi is successfully enabled |
|
- |
| No: | Indicator |
Solid Blue |
Solid Yellow | Solid Red | Blinking Blue | No light |
|---|---|---|---|---|---|---|
| 1 | 5G | The device is connected to the 5G network | The device is connected to moderate 5G network | The device is connected to weak 5G network | - | The device is connected to the 4G network |
| 2 | 4G | The device is connected to the 4G/5G network
|
- | - |
- | The device is connected to the 5G SA network |
| 3 | Network |
The device is connected to the internet | - | - | The device is either in WPS or Mesh pairing mode | - |
| No: | Indicator |
Solid White |
Solid Blue | Solid Red | Blinking White | No light |
|---|---|---|---|---|---|---|
| 1 | Signal | Three lights show the signal strength. More lights on means better signals | - | - | - | There is no signal or no nano-SIM card inserted |
| 2 | Network | The device is registered or connected to the 5G network
|
The device is registered or connected to the 3G/4G mobile network. | The device is in error status
|
The sotware is being upgraded | Not connected to network |
| 3 | Power |
The device is powered on | - | - | - | The device is powered off |
- How do I insert the SIM card into the Router?
Please refer to this guide on how to insert a SIM card into the Router.
- Firmware Updates
The following firmware updates & enhancements have been deployed to our series of 5G Routers:
MC888S
| Firmware Version |
Date | New Features/Enhancements: | Download Firmware Update BIN File |
|---|---|---|---|
| V1.0.0B09 | 23rd January 2025 |
|
Firmware update will be pushed OTA directly to your device.
To manually update your device's firmware, please follow these steps here. |
| V1.0.0B07 | 22nd November 2024 |
|
Firmware update will be pushed OTA directly to your device.
To manually update your device's firmware, please follow these steps here. |
| V1.0.0B03 | 26th June 2024 |
|
Not available, firmware update will be pushed OTA directly to your device. |
- FA7801
| Firmware Version |
Date | New Features/Enhancements: | Download Firmware Update BIN File |
|---|---|---|---|
| V1.0.0.2_20241220 | 23rd January 2025 |
|
Manually update your device's firmware by following these steps:
1) Open the the admin configuration page at 192.168.0.1 2) Navigate to the Firmware Update page: More > System Settings > Firmware Upgrade 3) Click on Local Upgrade and upload your the new firmware file
Click here to download firmware
|
ZTE (MC888S) Firmware Update
- What does the new firmware do?
- Enable SA (Standalone)
- Disable the scheduled reboot
- Enhanced system stability
- What do you need to do to get the new firmware?
There are 2 options to update your router with the latest firmware:- Manual:
- Step 1: Open web browser and key in "192.168.0.1". The default password is “admin” for log in.
- Step 2: Go to "Advanced Setting" at the bottom of the page.
- Step 3: Go to "Update" and then click "Check”.
- Automatic:
The firmware update will be automatically downloaded to your router. By default, the update will attempt to occur by 2 AM on 23/1/2025. If the update fails, the router will retry for the next three days. If still unsuccessful, the update will be attempted each time the router is powered on.
- Manual:
- How will you know if you are already on the new firmware?
- Step 1: Open web browser and key in "192.168.0.1". The default password is “admin” for log in.
- Step 2: Go to "Detail Information"
- Step 3: You can see the Software Version is "CR_UMMYMC888SV1.0.0B09".
- Step 1: Open web browser and key in "192.168.0.1". The default password is “admin” for log in.
- What should you do if the update fails or if you're still experiencing issues after the update?
You can raise your inquires via this link Contact Us
Warranty & Returns
- How long is the Router covered under warranty?
The Router is covered for a period of 24 months from point of Contract initiation.
- How do I proceed to make a warranty claim?
Reach out to our Customer Service team at 018-388 1318 to process a warranty claim for your Router.
- Can I choose the Router model I will receive when making a warranty claim?
No, the Replacement Router is subject to stock availability at the time of your claim. However, all our routers come with the same key features.
- Can I get a new model 5G router as replacement warranty from my existing faulty Wi Fi 6 5G Router unit?
No, if your existing 5G router is faulty, it will be replaced with the same model. However, we are planning to offer upgrade options in the future. Stay tuned for more updates.
- Will my U Home 5G monthly subscription cost more if I bundle it with the new Wi-Fi 6 5G Router?
No, your monthly fee will remain the same as your current U Home 5G plan.