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What is the U Mobile Trade-In service?
You can trade in your devices such as phones or tablets for cash with U Mobile. The money will be sent to your preferred bank account. This service is provided in partnership with bolttech.
Who can trade in devices with U Mobile?
Malaysians and permanent residents aged 18 and above can Trade in at any U Mobile store , find store or through the U Mobile Trade-In Portal.
How is my device’s trade-in value decided, and can I negotiate?
Your device’s trade-in value is determined using bolttech’s tool, which looks at factors like condition, screen, cameras, and battery. The value is final and cannot be negotiated.
What happens after I have agreed to the trade-in value?
- Backup & Reset: Before handing over your device, back up your data, turn off tracking features (like Find My iPhone or Find My Device), and perform a factory reset.
- Fill In Details: Make sure you enter banking and other required details correctly. Once you have submitted the Trade-In form, you can't change any details, including banking information. Kindly double-check all information before submitting.
- Hand Over Your Device: Once you have handed over your device, the trade-in process is finalised and can’t be reversed. Remember to back up all important data before handing it over as it cannot be retrieved afterwards.
- Receive a Confirmation Email: After handing in your device, you’ll get an acknowledgment email from umobile.tradein@bolttech.my as proof of your transaction. This email will include your information and the trade-in details.
What if I do not receive payment within 2 business days?
In-store trade-in: Payment within 2 business days from device handover to our frontliner.
Online trade-in: Payment within 2 business days from the day you receive a call from bolttech, +60166999724.
If not received, contact bolttech at umobile.tradein@bolttech.my or WhatsApp +601121092870.
Note: For safety, we will never ask you to transfer money to us.
What happens if I don’t respond to Bolttech’s email, call, or WhatsApp during the online trade-in process?
Bolttech will attempt to confirm your final trade-in value via call and WhatsApp (up to 3 times). If there’s still no response, your device will be returned to the address you provided.
Who covers the logistics cost if my device is returned in the online trade-in process?
Bolttech will cover the return logistics cost.
How long does it take for my device to be returned if the online trade-in is unsuccessful?
Your device will be returned within 2–4 business days.