More Ways to Reach Out
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You can trade in your devices such as phones or tablets for cash with U Mobile. The money will be sent to your preferred bank account. This service is provided in partnership with bolttech.
Malaysians and permanent residents aged 18 and above can Trade in at any U Mobile store , find store or through the U Mobile Trade-In Portal.
Your device’s trade-in value is determined using bolttech’s tool, which looks at factors like condition, screen, cameras, and battery. The value is final and cannot be negotiated.
- Backup & Reset: Before handing over your device, back up your data, turn off tracking features (like Find My iPhone or Find My Device), and perform a factory reset.
- Fill In Details: Make sure you enter banking and other required details correctly. Once you have submitted the Trade-In form, you can't change any details, including banking information. Kindly double-check all information before submitting.
- Hand Over Your Device: Once you have handed over your device, the trade-in process is finalised and can’t be reversed. Remember to back up all important data before handing it over as it cannot be retrieved afterwards.
- Receive a Confirmation Email: After handing in your device, you’ll get an acknowledgment email from umobile.tradein@bolttech.my as proof of your transaction. This email will include your information and the trade-in details.
In-store trade-in: Payment within 2 business days from device handover to our frontliner.
Online trade-in: Payment within 2 business days from the day you receive a call from bolttech, +60166999724.
If not received, contact bolttech at umobile.tradein@bolttech.my or WhatsApp +601121092870.
Note: For safety, we will never ask you to transfer money to us.
Bolttech will attempt to confirm your final trade-in value via call and WhatsApp (up to 3 times). If there’s still no response, your device will be returned to the address you provided.
Bolttech will cover the return logistics cost.
Your device will be returned within 2–4 business days.