More Ways to Reach Out
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MyUMobile App
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- {{salutationLabel}}
- {{data.find(item => item.fieldName === 'SALUTATION' ).fieldValue}}
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Who is eligible to upgrade their Prepaid plan to Postpaid plan?
All U Mobile Prepaid subscribers are eligible to upgrade to a Postpaid plan.
Which Postpaid rate plan is available/open for me to upgrade?
You may upgrade to any of our current Postpaid Plans listed below from your existing Prepaid plan:
- U Postpaid 38
- U Postpaid 68
- U Postpaid 98
- U Family 128
How can I upgrade to a Postpaid plan?
You may perform Prepaid to Postpaid upgrade via channels below:
Can I keep my existing number when I upgrade to Postpaid?
If you are an existing U Mobile Prepaid customer and you upgrade to U Mobile Postpaid plan, you may retain your mobile number. Any content subscription services which were part of your Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the Prepaid plan will be forfeited.
Do I need to make any payment when upgrading to a Postpaid plan?
You will be required to make a one-month advance payment upon upgrading to a Postpaid plan.
When will be my bill cycle start after upgrading to a Postpaid plan?
Your bill cycle is auto assigned by system after upgrading to a Postpaid plan. Please refer to your monthly bill for more information.
What will happen to my current credit/balance in my Prepaid plan?
You can carry forward up to RM150 to your new Postpaid plan. This amount can be used to offset the advance payment of your Postpaid plan.
Can I downgrade to other plans?
You are encouraged to upgrade your plan to enjoy enhanced benefits. However, you may walk-in to the nearest U Mobile Store to perform the downgrade.
How many Share lines can each eligible Postpaid principal line sign up for?
- U Postpaid 68: Up to 2 share lines at RM38/line
- U Postpaid 98: Up to 6 share lines at RM38/line
- U Family 128: Comes with 4 lines. Can add up to 3 additional share lines at RM38/line
How do I know if my personal details are completed?
You can check your personal details via the MyUMobile App.
Here are the steps:
Download the MyUMobile App > Go to “My Profile” > Click on "Edit" > Edit/Fill in the blanks > Click on "Save".
Alternatively, if you are visiting a U Mobile Store to perform the upgrade, you may update your details during the process.