To purchase the Prepaid plan, subscribers must:

i. Login to any participating Online Channels

ii. Select the Prepaid plans that you wish to subscribe

iii. Key in mobile number and make the necessary payment

iv. A confirmation SMS will be sent by U Mobile to you to confirm successful subscription.

周配套：GX12

月配套：GX30、UMI30、UMI36、UMI50、GT30、GX38

如果你已经签购了现有的数据或通话配套，任何新购买的预付配套将取代现有的数据或通话配套。任何未使用的配额或语音时间将被取消。

例如：当用户购买了UMI 30后，任何未使用的UMI 50的配额和语音时间将被取消。你将只能使用最新购买的UMI所分配的数据和时间。

两个情况 : 

      ● 如果成功支付却未通过审核，银行将在3个工作日内将退款至用户的银行帐户。

      ● 如果在任何时候，由于不可预见的情况下导致签购失败，用户的帐户将会自动收到充值数额，同时我们也建议用户通过U Mobile的手机应用程序、UMB 118或短讯进行手动签购。

Online channel – only 1 step required which is purchase and subscription will be done automatically from backend.

Other channels – 2 steps required which is purchase top up and subscribe to the plan manually by subscribers.

会的。你将收到关于你的签购状态的短讯通知。或你可以通过UMB118或U Mobile的应用程序查看你签购的配套。

There are no differences. The plan’s offering will be identical. You may refer to U Mobile’s website ie. https://www.u.com.my/plans/prepaid/unlimited-mobile-internet or https://www.u.com.my/plans/gilerunlimited/prepaid

是的。你可以通过线上管道为你的家人/朋友购买预付配套。

请关注我们U Mobile网站的公告，我们将更新提供这项服务的线上管道名单。

如果你为第三方签购预付配套，你有全权责任通知该第三方你将代表他购买预付配套。U Mobile将不承担任何来自第三方的投诉。

你的签购将根据你的第一次配套激活日期进行自动更新（将以你的预付帐户的最低余额为限来更新你的UMI配套）。你将在自动续订的2天和1天前收到短讯通知，并在你的配套成功续订后收到另一则短讯。

是的，你可以通过所有参与的线上管道购买配套。

你可通过你的U Mobile号码拨电至客服中心热线018 388 1318或1318。

Subscribers who are eligible to sign up for an iPhone at RM48/month, have the option to select their contract tenure with an affordable monthly instalment basis at RM48 with no interest charges.

There are 2 iPhone models, which are iPhone 11 (128GB) and iPhone 13 (128GB).

A U iPhone RM48 sign-up is applicable for U Postpaid™ 98 subscriber only.

Walk-in to our branches, participating dealers, or self-signup via our eShop. 

Yes, you are required to make an upfront payment upon registration of iPhone @ RM48 Promotion, depending on the iPhone model.

Eligible subscribers are only entitled to one (1) contract at once.

We need to check your eligibility. If you are eligible for iPhone @ RM48 Promotion, u will need to change plan to U Postpaid 98 but upfront payment applies. 

Yes, you can. But the existing rate plan will be terminated as it is still bonded to an active contract. You will be liable for any charges, you must also settle all outstanding charges and ETP (early termination payment) applies, under the existing rate plan before the subscriber can proceed to sign up for iPhone @ RM48 Promotion.

You will enjoy attractive savings from low instalment payments as the total amount paid throughout the tenure is still much lower than the Recommended Retail Price (RRP) of the phone model upon signing up for iPhone @ RM48 Promotion. Furthermore, you will also be enjoying a 0% interest instalment payment throughout the instalment tenure.

You are required to pay the remaining device balance, which is equivalent to the Device Recommended Retail Price (RRP) minus the total instalment fees paid so far.
 

Balance charges = Device Recommended Retail Price (RRP) – Total instalment fees paid

Example:

Balance charges = Device Recommended Retail Price (RRP) – Total Paid Instalment Fees
 

Balance charges = RM3,899 – (RM48 x 8 months)
 

Balance charges = RM3,515 (Remaining device instalment balance amount to be paid off).
 
 

Summary:
 

You will need to pay off for the remaining contracted months if you terminate before the completion of the contract tenure.
 

U Mobile will base the calculation on the U Mobile Device Selling Price (RRP), for this example RM3,899. U Mobile Device RRP is not the same as ‘Total Monthly Instalment Fee’ (RM48 x 48 months = RM2,304.00).

Unfortunately, device trade-ins are not applicable for iPhone @ RM48 Promotion sign-up.

It is subject to availability and while stock lasts. 

Deals For U 是一项为符合资格 Prepaid 和 Postpaid 用户（“符合资格的用户”）提供的独家优惠活动，符合资格的用户可以通过MyUMobile App和UMB获取。

符合资格的用户将在 MyUMobile App 的 Add-Ons 页面以及UMB目录的‘01 Deals For U’找到专属的 Deals For U。

您可以通过以下渠道查询资格：

1. MyUMobile App
   步骤 1：打开 MyUMobile App
   步骤 2：前往 “Add-Ons” 页面 > “Deals For U” 专区
2. UMB
   拨打 *118*01#

我们将根据用户的消费与使用量，为符合资格的用户提供各有不同的独家优惠。

Deal For U 的优惠每日都会更新而有所不同。敬请用户查看 MyUMobile App/UMB了解最新的优惠。

凡需续订的产品/服务，续订价格将根据当时的建议零售价格，除非另外列明。

如果您签用着一项数据或语音通话配套，签购任何新的 Prepaid 配套将取代现有的数据或语音通话配套。任何未用的数据配额或语音通话时间将不退还。

1. 通过 MyUMobile App:
   1. 下载并登录 MyUMobile App;
   2. 进入 Add-Ons 页面并在 Deals For U 专区选择您欲签购的优惠；
   3. 确定您的签购；
   4. 一旦签购成功，您将收到一则确认短信；
   5. 可通过App “主页”的 “查看所有使用量”中查询签购详情。

2. 通过 UMB:
   1. 拨打 *118*01#
   2. 符合资格的用户将看到Deals For U优惠列表；
   3. 选择您想要签购的优惠并确认购买；
   4. 成功签购后将收到确认短信；
   5. 如需查询UMB渠道的签购详情，请下载并登录MyUMobile App。

是的，您可以购买任意次数。但是，对于某些优惠，只有在您没有当前活跃订阅的情况下才能购买。例如，如果您已经有一个活跃的移动热点服务，就不能再购买移动热点配套。只有在当前移动热点服务到期后，您才能购买另一个移动热点配套。

Deals For U的优惠包括但不限于以下类别：
 

• 每月/每星期/每日折扣数据配套
• 独家30天数据配套
• 本地语音通话配套
• IDD通话配套
• 高速体验配套
• 移动热点配套

The available postpaid plans are U Postpaid 68 and U Postpaid Borneo 68.

You will be tied to a 24-month contract.

You will need to add another NEW U Family Share 38 line to be entitled for this campaign.

If you terminate your U Family Share 38 before your commitment period expires, you are required to pay balance charges, which will be calculated as follows:

Balance Charges = [Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment] ÷ Total Commitment Period (months) x remaining number of months)
 

The remaining number of months will include the month during which you terminate the service.

Yes, you may upgrade your U Family Share 38 subscription to U Postpaid 68, U Postpaid Borneo 68 or U Postpaid 98. However, if you choose to terminate after upgrading, the Balance Charges will apply.

The advance fee will be waived if you fulfill the advance fee waiver criteria (determined by U Mobile) during your registration for this campaign. Eligibility for the advance fee waiver is solely at U Mobile’s discretion.

You may choose between the vivo V40 Lite 8+256GB or HONOR 200 Lite 8+512GB.

Our representative will reach out to you within 5 to 7 working days. Please note that you will have to fulfil the criteria (determined by U Mobile) for campaign eligibility.

此促销活动 “RM0手机给予所有人” 是一项限时促销活动，让您在签购 U Postpaid™ 68 配套时，可以以 RM0 起购买新手机。

此促销活动将从2021年10月15日开始，持续至另行通知。

所有 18 岁以上且持有有效身份证的马来西亚人都可以报名参加此促销活动。

一（1）个身份证仅可以签购一（1）个 “RM0手机给予所有人” 配套。

是的，您可以升级现有配套至此促销配套。

要参加此优惠活动，只需前往最近的U Mobile商店即可。此优惠活动开放予U Mobile新用户和现有用户。

点击这里查看商店位置：查找商店| U Mobile

手机价格从 RM0 起, 手机合约承诺期为24个月。

从 “RM0 Free Phones for Everyone” 促销启用 U Postpaid™ 68 将开启12或24个月的合约承诺期。

U Postpaid™ 68 的月费为每月 RM68，可享受无限高速数据和无限通话。 费用为配套签购费，按月计算。

在 U Mobile 商店 / 参与经销商签购的用户：

只有新客户需要预付一（1）个月的费用。

该费用（相当于月费的金额）将预先记入您的帐户，并将显示在您第一个月的帐单中。

是的，根据您选择的手机型号，手机价格从 RM0 起。 您还可以升级到更好的手机，并可以节省高达 72%。

“RM0手机给予所有人” 促销配套下的手机都将锁定以上的软件，Samsung Knox 适用于 Samsung 手机型号，而 Oppo Guard 适用于 Oppo 手机型号。此软件可以锁定手机以防止数据入侵、恶意软件及恶意威胁。

请注意，如果逾期付款，手机将会被封锁。

您的手机将在全额付款后的一 (1) 个工作日内解锁。

如果希望在全额付款后 30 分钟内解锁手机，您可以拨打 6018-3881318至客服部寻求进一步协助。

是的，您可以随时终止服务，但会涉及额外费用。

您需要偿还手机价格（U Mobile 手机售价）的余额，其计算方法如下：

余额费用 =（U Mobile 手机售价 - 促销期间手机价格）/ 绑定期 x 剩余月份

剩余月份包括您当时终止此配套的月份。

例如：如果您在此促销下以 RM0 购买了 Samsung A02 并在第 5 个月终止，而 U Mobile 售价为 RM399，您需要支付 U Mobile [(RM399 – RM0)/12]*8 = RM266。

此促销活动即将在 U Mobile 网店推出，敬请期待。我们建议您前往我们的任何一家 U Mobile 商店和全国参与的 U Mobile 经销商签购此超值的促销活动配套。

您可以从以下网址查询我们的商店地点：

https://www.u.com.my/ch/personal/support/store-finder.

This Campaign is open to selected Active Prepaid subscribers only. “Active” means able to make and receive calls and have received notification through any channels (SMS / UMB / eDM / MyUMobile app) from U Mobile (“Notification”).

The Campaign date will be stated in the notification that you have received through any form of communication channels (SMS / UMB / eDM / MyUMobile app).

To participate in this Campaign, you must receive a U Mobile SMS about the campaign from the short code 28139 or 28140 and must perform Prepaid reload (the amount that stated in the SMS / UMB / eDM / MyUMobile app) through any available reload channels.

Subscribers who perform top-up as specify in the notification during the promotion period will receive a one-time bonus credit reward as stated in the notification that participants received through SMS.

The reward will be credited directly to the eligible subscribers’ Prepaid account within 7 working days and will be valid for a period of 7 days. U Mobile will notify the participants of the rebate via SMS (“Reward Notification”). U Mobile may use any other method or medium it deems fit to notify the participants of their entitlement to receive the reward.

No, this offer is not transferable. 

Pakej 5G Rahmah 是一项让您享受5G网络配套的项目。您可以在签购U Postpaid 68 的同时仅需RM240就能选择您心仪的手机(Samsung Galaxy A14 5G, Samsung Galaxy M14 5G 或 Honor 90 Lite 5G） 配成一套以享有高达24个月的RM10回扣。

您可以在 2023 年 9 月 1 日至 2024 年 3 月 31 日签购此配套。

所有18岁以上持有马来西亚身份证的人民都能签购Pakej 5G Rahmah配套。 ​

此外，全国首100,000 B40群体的顾客还将获取RM120 的5G手机津贴。这也意味着只要您在签购我们的Pakej 5G Rahmah配套时是全国首100,000 B40群体就只需付RM120 就能带走此活动指定的5G手机。

Pakej 5G Rahmah 每月收费为RM58，共24个月。此收费为手机配套服务费用，需每月付款。

对于 Pakej 5G Rahmah，一 (1) 个身份证和一台 RM240 的指定 5G 手机最多可以签购 6 条线路，但须遵守条款和条件。 ​

如果您是首 100,000 名 B40 群体的用户之一，您只能在 6 个条线路中使用一次 RM120 手机补贴。

可以！您可以把目前的配套升级至此配套。

您可以前往任何 U Mobile 的门店或在全国参与的 U Mobile 经销商签购 Pakej 5G Rahmah。

门店列表: http://www.u.com.my/ch/personal/support/store-finder
沙巴门店列表可从这里查阅。

温馨提醒： 如果您是全新的 U Mobile 顾客，您必须通过 U Mobile 的门店或参与的 U Mobile 经销商签购此配套。

Pakej 5G Rahmah 附带 24 个月绑定期，从激活 Pakej 5G Rahmah 的 U Postpaid 68 配套当日算起。

不能！只要您在 24 个月绑定期内更换配套或终止 U Postpaid 68，您的 RM10 回扣将被停止。

您可前往邻近的U Mobile商店或进销商查询您的B40资格。​

如果您是符合资格的 B40 用户，您需要在签购配套时按照 https://www.u.com.my/en/personal/deals/5g-rahmah 所示全款购买手机。 RM120 折扣将在 60 个工作日内回扣并列入您的后付账单中。

5G Rahmah Incentive for Media Practitioner is a postpaid plan phone bill rebate offer for media practitioners for their September 2023 bill. This incentive is a one-off grant specifically for media practitioners in conjunction with Malaysia Day. 

The 5G Rahmah Incentive for Media Practitioner is open to media practitioners with Malaysian citizens who hold a Media Certificate Card issued by the Department of Information Malaysia (JaPen) that is not expired and having an active postpaid plan subscription with U Mobile.

Eligible Media Practitioners need to update their postpaid phone numbers and other relevant information via the JaPEN eMedia System at http://emedia.penerangan.gov.my/link before 10 September 2023 to enjoy this 5G Rahmah Incentive for Media Practitioner.

Applications do not need to be made by eligible media practitioners as they will be made automatically based on data from JaPen.

The rebate is dependent on the billing cycle of the postpaid plan. For example the rebate for September 2023 may be enjoyed by customers in October 2023 or the next month only for one(1) time off.

Kindly visit https://emedia.penerangan.gov.my/ and check with the respective department/customer service for your eligibility.

This CreditSOS Automated Subscription Campaign period will start from 14 October 2024 to 11 November 2024 (28 days).

The CreditSOS Automated Subscription Campaign is open to all U Mobile Prepaid subscribers who is not an existing CreditSOS Automated Subscriber prior to Campaign launched date.

RM2 Free Credit for 3,000 winners throughout campaign period with a weekly distribution of 750 winners determined on a first-come, first-served basis. 

You will have to register for CreditSOS Automated Subscription service AND successfully subscribe to at least 1 CreditSOS subscription via Automated Subscription channel. 

Kindly refer to below following action to subscribe CreditSOS Automated Subscription to participate:

1. sending ON ACR to 28120 OR
2. by dialing (5G users) *118*2*2*2*1# OR (non 5G users) *118*3*2*1# 

Then, 

You are required to successfully perform at least 1 CreditSOS subscription via Automated Subscription channel throughout campaign period.

Winners that have been successfully identified and validated will receive an SMS notification by the following dates:

• 31 October 2024
• 14 November 2024

The RM2 Free Credit will be forfeited if subscriber prepaid account hit the criteria below:

1. Your Prepaid account has been suspended or terminated;
2. Your Prepaid account becomes inactive;
3. You have unsubscribed to the Automated CreditSOS Credit subscription;
4. You have switched to U Mobile Postpaid plan; or
5. You have switched your Prepaid account to another network service provider and is no longer a U Mobile user

The validity of the RM2 Free Credit is two (2) days. Winners can check your balance by dialling *118*2*2*3#

The RM2 Free Credit cannot be used to pay for CreditSOS outstanding credit amount. CreditSOS credit outstanding amount has to be paid via normal top up.

本次CreditSOS认购活动期限为2024年11月19日至2025年1月14日（56天）。

CreditSOS 订阅活动向活动启动日期之前尚未成为 CreditSOS 订阅者的所有 U Mobile 预付费订阅者开放。

您必须注册 CreditSOS 订阅服务，并通过订阅渠道成功订阅至少 1 次 CreditSOS。

请参考以下操作订阅 CreditSOS 订阅参与：​

1. 发送请求 SOS1/SOSOS2/SOS3/SOS5/SOS10 至 28120​
   或者
2. 拨打（5G用户）*118*2*2# 或（非5G用户）*118*3*8#​

然后，​
在整个活动期间，您需要通过订阅渠道成功执行至少 1 次 CreditSOS 订阅。​

整个活动期间，12,880 名获奖者可获得 RM2 免费金额，每周分发 1,610 名获奖者，先到先得。

已成功识别和验证的获奖者将在以下日期之前收到短信通知：​

• 2024 年 12 月 5 日
• 2024 年 12 月 19 日​
• 2025 年 1 月 2 日​
• 2025 年 1 月 16 日

如果预付用户符合以下条件，则 RM2 的免费金额将被没收：

1. 您的预付帐户已被暂停或终止；​
2. 您的预付帐户变为非活动状态；​
3. 您已取消订阅 CreditSOS ；​
4. 您已切换至 U Mobile 后付配套；或者​
5. 您已将预付帐户转台至其他网络服务提供商，并且不再是 U Mobile 用户。​

RM2 免费金额的有效期为两 (2) 天。获奖者可拨打*118*2*2*3#查看余额

RM2 免费金额不能用于支付 CreditSOS 未偿还的金额。 CreditSOS 未偿金额必须通过正常加额支付。

这是专为新用户转台至U Mobile而设的优惠活动。只要转台至以下后付配套，您即可享有每月RM20的账单回扣 (长达6个月)： 

• U Postpaid 98
• U Family 128 

本活动从即日起至2026年3 月31日。

此优惠仅适用于在优惠活动期间，成功转台至 U Mobile后付配套的新用户。

回扣将于您的第二或第三期月费账单中显示。

此项回扣并无绑定任何合约。

此转台回扣优惠适用于仅签购手机配套和设备的用户。

若您更换至其他非符合资格的配套，或终止您的后付手机线，原有的回扣将被取消。

U Home 5G电话销售专属优惠活动是由U Mobile Sdn. Bhd. 通过电话销售渠道提供的一项促销活动。此活动为符合条件的用户通过电话销售渠道签购包含Wi-Fi 6 5G路由器的U Home 5G配套的专属优惠。

每位符合资格的用户可以为每个配套获得一次优惠。例如，若您同时拥有U Postpaid 68和U Postpaid 98配套，并且均符合资格，您可为每个配套分别获得一次优惠。

此活动专为使用GX55, GX68, U Postpaid 68或U Postpaid 98后付配套的特定用户而设，U Mobile将依据内部标准甄选符合资格的用户。

优惠包括回扣、抵扣或其他类型的优惠。具体优惠内容将在电话销售通话中说明。

此优惠仅通过我们的电话销售渠道提供。若您符合资格，您将收到电话销售代表的来电，向您推荐U Home 5G和Wi-Fi 6 5G路由器的配套。签购此配套需接受为期24个月的绑定期，一旦您接受该优惠，订单将通过电话销售渠道下单。

The first Reward will be credited in the month following your successful Bundle activation and will reflect in your next Bundle monthly bill.

您必须支付绑定期内剩余月份的余额费用（提前终止费）和配套的任何未付费用，提前终止费计算如下:

优惠可能因以下原因被取消：

• 您的后付配套/电话线处于非活跃状态。
• 您终止了您的后付配套/电话线。
• 您转换到U Mobile预付配套。
• 您的账户被暂停使用。
• 您从U Mobile转出到另一个移动服务供应商。
• 您在绑定期结束前终止配套。

Only selected Active and Passive prepaid subscribers with a prepaid tenure of more than 6 months are eligible to participate. If you’ve received an SMS, push notification about this campaign, that means you’re eligible!

Each week, the 88th customer who successfully upgrades from prepaid to postpaid during that week will be shortlisted as the winner of the iPhone Air (256GB).

No. Only upgrades completed using the “Upgrade Plan” feature in the MyUMobile App are eligible for this campaign.

The Free Data will be available for redemption for 30 days upon your first login to MyUMobile App.

The Free Data is valid for 24 hours upon the time of redemption.

You are entitled for one (1) Free Data redemption for each subscription/line that you have. For example, if you subscribed to U Postpaid 98, U Postpaid 68, and have a Prepaid line, you are entitled to redeem once for each subscription/line.

Yes, the Free Data can only be redeemed and utilised when your line status is Active (‘Active’ means able to make and receive calls).

No, the Free Data is only valid for domestic use within Malaysia.

No, the Free data cannot be shared, transferred to another line, or exchanged for cash/credits.

No, any unused Free Data will be forfeited upon expiry of the validity period.

No, you are not able to use the Free Data for Hotspot. 

The network you'll use depends on your location, device capability, and network availability. If you're in a 5G coverage area and have a 5G-compatible device, you'll automatically connect to U Mobile's 5G network after redeeming the free data. If you're outside 5G coverage or don't have a 5G-compatible device, you'll still enjoy undisrupted 4G connectivity on the U Mobile network.

You can log on to u.com.my/tng2025 for more information about this campaign.

This campaign runs from 15^th December 2025 – 14^th February 2026 with campaign month set out as table below:

To participate in this Campaign, you must

1. Purchase any U Mobile Prepaid plan worth RM35 and above (UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50) via the Touch N’ Go e-Wallet within the Campaign Period.
2. Each successful purchase will be considered as an entry. No entry forms are required.

This campaign is open to all U Mobile Prepaid subscribers.

You must subscribe to only UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50.

Participants who qualify by completing the steps listed in Q3 will be eligible for consideration to win the monthly prize, as specified below:

You must ensure your U Mobile Prepaid remains active throughout the Campaign Period and until the issuance of Prizes. “Active” means able to make and receive calls.

U Mobile will notify the winners of their entitlement to receive the monthly Prizes via SMS.

Participants who qualify by completing the steps listed in Q3 will be eligible for consideration to win the monthly prize, as specified below:

For RM5 Cashback in U Mobile Prepaid Credit

(i) U Mobile will credit the RM5 Cashback to the winners’ U Mobile Prepaid accounts (with the same MSISDN used to perform the transactions).

(ii) U Mobile will attempt to credit the amount to the winners’ U Mobile Prepaid accounts once. If this attempt fails for any reason whatsover, the Cashback will be forfeited.

For RM50 Cashback in TNG eWallet’s Credit

(i) The RM50 Cashback will be credited by TNGD into the winners’ TNG e-Wallets.

(ii) TNGD will attempt to credit the Cashback to the winners’ TNG e-Wallet once. If this attempt fails for any reason whatsoever, the Cashback will be forfeited.

No. You must purchase U Mobile Prepaid Plan (UMI50, UMI36, GX38, GX43, U Prepaid 35, U Prepaid 40, U Prepaid 50) directly from TNG eWallet only.

No. You must purchase U Mobile Prepaid Plan directly from TNG eWallet only.

The prizes are given on an "as-is" basis and are not transferable or exchangeable for cash, in full or in part. U Mobile reserves the right to substitute the Prizes with another voucher or an item of similar value at any time without prior notice.

There are no limits on the entries or Prizes for each participant during the Campaign Period.

You may reach out to us through MyUMobile App or contact us via Facebook Messenger or X (formerly known as Twitter).