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General
- What is 5G OFFICE PLUS with 5G Router?
This is a bundled service where you subscribe to 5G OFFICE PLUS with a 5G Router. The Router is included as part of the bundle and comes with a 24-month commitment period.
- How do I use the Router?
Insert your 5G OFFICE PLUS SIM into the Router. Within a few minutes, you’ll be connected to the internet.
- What is the duration of the commitment period?
The commitment period is 24 months from the date of bundle activation.
- What SIMs will work with the Router?
The Router only works with 5G OFFICE PLUS SIMs.
- Why does my Router vary in appearance?
Product images are for illustration purposes only and may not exactly represent the device delivered.
- Will I be able to choose my Router model?
No. Router distribution is random and subject to stock availability.
- Will the Router work in an area with 4G-only coverage?
Yes. The Router is compatible with both 5G and 4G networks.
- How can I check which areas are covered for 5G OFFICE PLUS?
Visit the U Mobile Coverage Map to check coverage areas.
WebGuard & Unlimited Biz Apps
- What is WebGuard?
WebGuard is a built-in security feature that helps block access to harmful, malicious, scam, and inappropriate websites when using the 5G OFFICE PLUS plan.
- What types of websites does WebGuard block?
WebGuard may block websites related to scams, phishing, malware, illegal content, spam and adult content. The list of blocked categories may be updated from time to time.
- Does WebGuard guarantee complete protection?
WebGuard provides an added layer of protection against online threats. While it helps reduce risks, it does not guarantee complete protection and works best when used alongside other security solutions.
- What is Unlimited Biz Apps?
Unlimited Biz Apps is a bundled feature that allows selected business apps to be used without consuming your 5G OFFICE PLUS data quota.
- Which apps are covered under Unlimited Biz Apps?
Selected apps include TikTok, Xiaohongshu, Microsoft Teams, OneDrive and Office apps, Google Meet, Google Drive, Google Chat, Zoom, and WhatsApp. The list of supported apps may change from time to time. App usage is detected by the system and may vary slightly from actual usage.
- Will all my app usage be unlimited?
No. Only usage from the designated apps is excluded from your data quota. All other apps and services will consume your plan’s data allowance.
Eligibility
- Who can register for the 5G OFFICE PLUS + Router bundle?
You must be 18 years or older, a Malaysian citizen, within the service coverage area, and have no outstanding payments to U Mobile.
- Can existing 5G OFFICE PLUS SIM-only subscribers add a Router?
Yes. Existing SIM-only subscribers may upgrade to the Router bundle through any Enterprise Channel, subject to the 24-month commitment period.
- Can U Mobile change the eligibility criteria?
Yes. U Mobile reserves the right to update eligibility criteria as necessary.
Termination
- How can I terminate my contract or service?
You may walk in to the nearest U Mobile Service Centre, contact your Enterprise Account Manager, or your Enterprise Partner.
- Are there any fees for early termination?
Yes. If the bundle is terminated before the 24-month commitment, you will be charged the remaining contract balance as an Early Termination Fee.
Troubleshooting
- I forgot my Wi-Fi password. How can I retrieve it?
The Wi-Fi password is printed on a sticker under the Router.
Warranty & Returns
- How long is the Router covered by warranty?
The Router is covered for 24 months from the date of bundle activation.
- How do I make a warranty claim?
Contact your Enterprise Account Manager, Enterprise Partner, or our Customer Service team at 018-388 1318 to process your warranty claim.