More Ways to Reach Out
Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.
MyUMobile App
Enjoy a better, faster and safer experience today!
Drop us your message on Messenger.
Instagram
Have questions? Feel free to DM us!
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{{title}}
{{description}}
{{btmDescription}}
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{{submittedDetailsLabel}}
- {{interestedInLabel}}
- {{data.find(item => item.fieldName === 'IM_INTERESTED_IN' ).fieldValue}}
- {{salutationLabel}}
- {{data.find(item => item.fieldName === 'SALUTATION' ).fieldValue}}
- {{fullNameLabel}}
- {{data.find(item => item.fieldName === 'NAME' ).fieldValue}}
- {{idTypeLabel}}
- {{data.find(item => item.fieldName === 'ID_TYPE' ).fieldValue}}
- {{idNumberLabel}}
- {{data.find(item => item.fieldName === 'ID_NO' ).fieldValue}}
- {{mobileNumberLabel}}
- {{data.find(item => item.fieldName === 'PHONE_NO' ).fieldValue}}
- {{emailAddressLabel}}
- {{data.find(item => item.fieldName === 'EMAIL' ).fieldValue}}
- {{adresssLineLabel}}
- {{data.find(item => item.fieldName === 'ADDRESS_LINE' ).fieldValue}}
- {{postcodeLabel}}
- {{data.find(item => item.fieldName === 'POSTCODE' ).fieldValue}}
- {{stateLabel}}
- {{data.find(item => item.fieldName === 'STATE' ).fieldValue}}
- {{cityLabel}}
- {{data.find(item => item.fieldName === 'CITY' ).fieldValue}}
{{yourSelectedPlanLabel}}
- {{broadbandPlanLabel}}
- {{data.find(item => item.fieldName === 'BROADBAND_PLAN' )?.fieldValue}}
- {{selectedPostpaidOptionPlanLabel}}
- {{selectedPostpaidOptionPlan}}
- {{monthlyFeeLabel}}
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{{personalDetailsFormLabel}}
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- {{idTypeLabel}}
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- {{idNumberLabel}}
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- {{mobileNumberLabel}}
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- {{emailAddressLabel}}
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{{installationAddressFormLabel}}
- {{installationBuildingNameLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_BUILDING_NAME' )?.fieldValue}}
- {{installationUnitBlockLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_BLOCK_NUMBER' )?.fieldValue}}
- {{installationUnitNumberLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_UNIT_NUMBER' )?.fieldValue}}
- {{installationAddressLineLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_ADDRESS_LINE' )?.fieldValue}}
- {{installationPostcodeLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_POSTCODE' )?.fieldValue}}
- {{installationStateLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_STATE' )?.fieldValue}}
- {{installationCityLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_CITY' )?.fieldValue}}
- {{installationServiceProviderLabel}}
- {{data.find(item => item.fieldName === 'SERVICE_PROVIDER' )?.fieldValue}}
{{registrationAddressFormLabel}}
- {{registrationBuildingNameLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_BUILDING_NAME' )?.fieldValue}}
- {{registrationUnitBlockLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_BLOCK_NUMBER' )?.fieldValue}}
- {{registrationUnitNumberLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_UNIT_NUMBER' )?.fieldValue}}
- {{registrationAddressLineLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_ADDRESS_LINE' )?.fieldValue}}
- {{registrationPostcodeLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_POSTCODE' )?.fieldValue}}
- {{registrationStateLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_STATE' )?.fieldValue}}
- {{registrationCityLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_CITY' )?.fieldValue}}
- {{registrationServiceProviderLabel}}
- {{data.find(item => item.fieldName === 'SERVICE_PROVIDER' )?.fieldValue}}
What are Hotspot Add-Ons?
Hotspot Add-Ons enable hotspot on your Data plan (U Prepaid plans/Travellers plans). The hotspot speed will follow your Data plan, and hotspot data usage will be drawn from the Fair Usage Policy (FUP) of your Data plan.
There are 2 Hotspot Add-Ons:
| Hotspot Add-Ons | 3 Days Hotspot | 30 Days Hotspot |
|---|---|---|
| Price | RM3 | RM5 |
| Validity | 3 Days | 30 Days |
How do I activate Hotspot Add-Ons?
You can subscribe to Hotspot Add-Ons using these channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App.
Step 2: Select “Add-Ons”, and search for “Speed & Hotspot” or “Roam & Travel” tab.
Step 3: Select the Hotspot Add-Ons and confirm your subscription.
2. UMB
Step 1: Dial *118#
Step 2: Select the Hotspot Add-Ons
Step 3: Confirm your subscription.
Please ensure you have enough balance in your Prepaid account and an active Data plan for successful activation.
How many times can I activate Hotspot Add-Ons?
You can only have 1 active Hotspot Add-On at any point in time. You can activate another Hotspot Add-On after your existing Hotspot Add-On expires.
Will my Hotspot Add-Ons be forfeited if my Base Plan expires earlier than my Hotspot Add-Ons?
You will not be able to enjoy your Hotspot Add-Ons if your Base Plan (U Prepaid plans/Travellers plans) is expired.
With Hotspot Add-Ons, will I still be able to enjoy hotspot after hitting FUP?
You will still be able to enjoy Unlimited Hotspot at 512kbps.