International Roaming is a service that allows you to do the below when you are overseas:
- Access to high-speed roaming data with local operators
- Make & receive voice calls
- Send & receive SMS/MMS
Please make sure that your plan has activated International Roaming service before you travel overseas. Kindly enable “Data Roaming” on your device’s setting upon arrival at your overseas destination to enable Internet browsing.
Making IDD calls and sending SMS have been automatically enabled.
For all new U Mobile Prepaid or Postpaid customers, international roaming services are pre-activated and you can start utilising roaming services immediately.
If you are an existing customer with more than 6 months of tenure, you can easily activate your international data roaming service through the below channels:
- Activate via the MyUMobile App
- Walk into any U Mobile Service Centre
- Contact us at 1318
For non-Malaysian citizens, RM200 deposit per line is required to activate International Roaming service.
For all new U Mobile Prepaid or Postpaid customers, international roaming services are pre-activated and you can start utilising roaming services immediately.
If you are an existing customer with more than 6 months of tenure, you can easily activate your international data roaming service through the below channels:
- Activate via the MyUMobile App
- Walk into any U Mobile Service Centre
- Contact us at 1318
The requirement remains the same as the principal/standalone postpaid subscriber as mentioned above.
No deposit is required. International roaming services are pre-activated for all new prepaid & postpaid subscribers.
Just follow the simple steps below:
Step 1: Dial “+”
Step 2: Insert the Country Code
Step 3: Key in the area/operator code followed by the mobile/fixed line number.
Eg: To send an SMS to Malaysia’s mobile number (0181234567), dial +60181234567 and press send.
Firstly, ensure that your international data roaming service is activated. Once that is done, you can manually set your phone settings by following the steps below:
Android:
Step 1: Go to “Settings”
Step 2: Select “More Networks”
Step 3: Select “Mobile Networks”
Step 4: Select “Network Operators
Step 5: Select your preferred network
Step 6: Turn on “Data Roaming”
iPhone:
Step 1: Go to “Settings”
Step 2: Select “General”
Step 3: Select “Cellular”
Step 4: Turn on “Cellular Data” & “Data Roaming”
Step 5: Select “Carrier”
Step 6: Change “Automatic” to "Off"
Step 7: Select your preferred network
The charges are based on the countries and operators you have selected. For the full list, please click here.
Yes, charges would vary for peak and off-peak hours according to our roaming partner’s charges.
U Postpaid 68, 98 & U Family 128
All incoming voice calls will be Free of Charge.
Other Postpaid Plans
Yes, you will be charged if you answer any voice calls while you are roaming. The charges will vary according to the country of originating calls.
This will depend on how your voicemail is set up.
To check your voicemail, just dial +6018 388 1311.
Yes, you will be charged for retrieving your voicemail.
For postpaid – please ensure your account has no outstanding amount after payment due date to avoid auto barring of your postpaid line when you are roaming overseas.
No, but we would like to advise you to have a minimum of RM10 and above in your credit balance to avoid any interruption when you attempt to make or answer calls.
This will depend on the network operator of each respective country.
You can contact our Customer Service centre at 1318 to suspend your line immediately to avoid any unauthorised usages.
The stability of roaming services is subject to the local operator’s network. Try moving to another area with a stronger signal and retry calling.
Due to an intermittent network issue faced by our partners in China - China Unicom, outbound calls with the “+” prefix will not be able to go through.
You can still make calls to Malaysia by using “00” as your international dialling prefix until further notice.
Please connect to Wi-Fi network available around you or enable data roaming service on your mobile and connect to our preferred partner listed. Then you can use apps that has video/voice call to make your calls using roaming data. Specifically for USA & India, please connect to our preferred partner AT&T & Reliance Jio respectively and enable data roaming to make a call using roaming data.
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