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Fantastic Upgrade Campaign
- This Postpaid Fantastic Upgrade Campaign ("Campaign") is organised by U Mobile Sdn Bhd Registration No. 199101013657 (223969-U) ("U Mobile") which will commence at 10.00 am on 1 October 2025 and will end at 11.59 pm on 31 December 2025 ("Campaign Period").
- All entries received before or after the Campaign Period will be automatically disqualified.
- By participating in this Campaign, you agree to be bound by all the terms and conditions below ("Terms and Conditions").
- Campaign Eligibility
- This Campaign is open to all U Mobile subscribers who have received notification through any channels (SMS / UMB / eDM / MyUMobile app) from U Mobile (“Notification”).
- U Mobile’s employees, agencies, partners, and their immediate family members are not allowed to participate in this Campaign.
- U Mobile reserves the right to reject any entries or disqualify any participant without assigning any reason.
- Participants who are below the age of 18 years old are deemed to have obtained the consent of their parents or guardians to participate in this Campaign.
- Campaign Mechanics
- To participate in this campaign, you must upgrade to U Postpaid 68, U Postpaid 98 or U Family 128 during the campaign period by clicking the ‘Take up this deal’ on the dedicated offers in the Exclusive Deals or Special Offers in MyUMobile App during the Campaign Period.
Upgrade mechanic:
- To participate in this campaign, you must upgrade to U Postpaid 68, U Postpaid 98 or U Family 128 during the campaign period by clicking the ‘Take up this deal’ on the dedicated offers in the Exclusive Deals or Special Offers in MyUMobile App during the Campaign Period.
| Rateplan | Upgrade Plan | |
|---|---|---|
| U Postpaid 38 | U Postpaid 68 | |
| GX68/U68, P70/P78/P79 | U Postpaid 98 | |
| U Postpaid 98, P99 | U Family 128 |
- Rewards
- The campaign period is set out in the Table B below:
Table B
- The campaign period is set out in the Table B below:
| Campaign Month | Campaign Period |
|---|---|
| Month 1 | 1 Oct – 31 Oct 2025 |
| Month 2 | 1 Nov – 30 Nov 2025 |
| Month 3 | 1 Dec - 31 Dec 2025 |
-
- b. The participants who complete the step on 5(a) will be shortlisted based on the selection methods and will be entitled to win the prizes as set out in the following Table:
| Current Rate Plan | To Be Rate Plan | Grand Prize & Bonus Rewards | Selection Method (for qualified winners) |
|---|---|---|---|
| U38 | U68 | Bonus Rewards: RM10 TNG e-Reload Pin | First 200 successful upgrades |
| Grand Prize: Airpods Pro 2 | 188th successful upgrade | ||
| GX68/U68, P70/P78/P79 | U98 | Bonus Rewards: RM20 TNG e-Reload Pin | First 200 successful upgrades |
| Grand Prize: Airpods Max | 188th successful upgrade | ||
| U98/P99 | UF128 | Bonus Rewards: RM30 TNG e-Reload Pin | First 200 successful upgrades |
| Grand Prize:Airpods Max | 188th successful upgrade |
-
- U Mobile will notify the participants of their entitlement to receive the Bonus Reward via SMS (“Reward Notification”). U Mobile may use any other method or medium it deems fit to notify the participants of their entitlement to receive the reward.
- The TNG e-Reload Pins (“Bonus Rewards”) will be credited into the winners’ MyUMobile App within seven (7) working days from the end date of the Campaign Period. Winners must download & login to MyUMobile App to check the TNG e-Reload Pin. If you do not use the reward within the period provided, the reward will automatically expire and any unused reward will be forfeited.
- Subscribers that successfully upgrade on 188th are eligible to win exclusive Apple accessories (“Grand Prizes”).
U Mobile will notify the grand prize winners of their entitlement to receive the prize via phone call or SMS or other method or medium it deems fit to notify the participants of their entitlement to receive the prizes. The prizes may be given out as follows (subject to U Mobile’s sole discretion):
- The grand prize winners are required to provide a valid delivery address for the delivery of the prize. Failure to provide a valid delivery address after two (2) times of attempted delivery arrangement will result in the forfeiture of the prize. Any winners whose prize has been forfeited shall not be entitled to any payment or compensation. U Mobile may at its discretion revise the prize delivery arrangement.
- The promotion is based on “first-come, first-served or while stocks last” basis. The reward is not transferable nor exchangeable and will only be issued to the winners as verified by U Mobile.
- Any unredeemed voucher beyond the expiry date will be forfeited and deemed non-refundable.
- The reward is given on “as is” basis. U Mobile reserves the right to substitute the reward with another reward of similar value at any time without prior notice.
- The subscribers must ensure that their Postpaid account is Active and have no overdue bill during the Campaign Period and at the point of delivery or redemption of the rewards. “Active” means able to make and receive calls.
- Subscribers who downgrade their rate plan during the Campaign Period or at the point of delivery or redemptions of the rewards will no longer be eligible to enjoy the rewards.
- The reward is non-transferable and non-redeemable for cash, credit or rebate in full or in part, and any prizes shown in U Mobile’s website, U Mobile Facebook page, MyUMobile app, advertisements and Contest materials are for photography or illustration purposes only.
- U Mobile will notify the participants of their entitlement to receive the Bonus Reward via SMS (“Reward Notification”). U Mobile may use any other method or medium it deems fit to notify the participants of their entitlement to receive the reward.
- Minimum Usage Term
- By upgrading your current rateplan, you are agreeing to the Minimum Usage Term.
- Minimum Usage Term is a 90 days period that begin when Postpaid customers change their sim-only plan to current selling plans. During this period, customers are not allowed to perform downgrade or change to Prepaid.
- General
- U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
- U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website and if you do not agree to any of the changes, you must immediately cease participation in the Campaign.
- All prizes are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants and if the participants are below 18 years of age, their parents or guardians agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Campaign.
- By participating in the Campaign, all participants: -
- consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign;
- consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and
- grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
- The subscription and use of U Mobile’s Prepaid and Postpaid mobile services are subject to U Mobile’s standard Prepaid and Postpaid Terms and Conditions and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Prepaid and Postpaid Terms and Conditions, as the case may be, will apply to the extent of such inconsistency.
- The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.
Version: 1st December 2025