Terms & Conditions Campaign
U Home 5G Survey Campaign
U Home 5G Survey Campaign
General
Free Video Streaming eSIM Roam-Onz Global™ U Website Term of Use Upgrade Prepaid to Postpaid U Mobile Single Sign On (SSO) ID Accessories Trade In Service Video Carrier Billing VoLTE WiFi Calling Online Store Term of Use Mobile Number Portability Device Care Programme U Postpaid & Postpaid Device Bundle Promotion for New Store Opening
Prepaid
5G-Ready Prepaid Rate Plan U Prepaid Plans Direct Carrier Billing EPIKKK Video3 CreditSOS Service Giler Unlimited GX12, GX30, GX38 & GX43 New Prepaid Plan Old Prepaid Plan Power Prepaid Plan Prepaid Account Validity Extension Service Prepaid Free Calls Prepaid Plan Subscription of U Mobile’s Prepaid Plans via Online Channel U Mobile Prepaid Self Registration Unlimited FUNZ Prepaid Plan Unlimited Power Prepaid Plan Booster Add On Online Prepaid Top Up Service 5G Daily and Weekly Plans Hotspot Add-Ons Ultra Speed
Postpaid
Postpaid Plan Postpaid - Voice & Data Plans U Mobile Devices U Family 128 U Mobile U Postpaid Plan U Postpaid Borneo Plan U Postpaid Free Data Roaming And Free Roaming Incoming Call International Roaming Charges Multi-Day Roaming Passes 24 Hour Roaming U Mobile Postpaid Boosters Ultra Hotspot 5G Promotion 28th Feb Auto Debit Online Bill Payment Service Offline to Online Channel Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139) Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​ Unlimited Hero P99 & P139 Postpaid Plan Unlimited HERO Postpaid P78 Music-Onz™ App-Onz™ Video-Onz™ U WatchShare Loyalty Rebate
Broadband
U Home 5G U Home 5G Add Ons U Home 5G Launch Promo U Home Fibre U Home 5G Router Bundle U Home 5G x sooka Premium Samsung 4K TV U Home Fibre Rebate Campaign Unlimited Mobile Internet Wireless Broadband Postpaid Ultra Unlimited Home Fibre Broadband U home 5G Borneo - T&C
Promotion
Deals for U 24-Hour ULTRA5G Trial eSIM
Others
Express Delivery Terms of Use Google Play iTunes®, Apple Music® and App Store® Pembayaran UMC Privacy Notice Anti-Corruption Policy Policy Statement on Anti-Corruption Policy Business Partner Code of Conduct Reference Access Offer Whistleblower Policy Telesales Channel Terms and Conditions
Campaign
Postpaid CNY Upgrade Campaign Carrier Billing for GOLIFE Insurance Plans Prepaid To Postpaid Campaign Prepaid to Postpaid Combo Campaign Prepaid To Postpaid Travel Campaign Prepaid To Postpaid Campaign Free Data Redemption for New MyUMobile App Users Unbeatable 5G Devices U Prepaid 25 SIM Pack U Mobile Special Promo Fantastic Upgrade Campaign U Home 5G Survey Campaign Exclusive Offer – GX33 Campaign 2nd iPhone for RM0 Prepaid Device Bundle (Exclusive to East Malaysia) U Postpaid Port-In Offer Get Second Phone at RM0 Telesales Campaign: U Home 5G Exclusive Offers Terms & Conditions Upgrade & Win iPhone Air with MyUMobile App Prepaid to Postpaid U38 – Pay only RM30 for next 6 months Campaign U Mobile’s X TNGD eWallet’s Prepaid Plan Campaign U Postpaid & Postpaid Device Bundle Promotion New Store Opening U Postpaid & Postpaid Device Bundle Promotion New Store Opening UMEC Sunway Square CNY Promo Ong Pow Campaign CNY Prepaid to Postpaid Campaign Kongsi Raya Prepaid Campaign 50% Off Broadband Campaign U-Student Buddy Program
  1. This “U HOME 5G Survey Campaign” is organised by U Mobile Sdn Bhd ("U Mobile") which will commence at 10:00 am on 3rd June 2025 and will end at 11:59 pm on 8th June 2025 ("Survey Duration").
  2. All entries received before the Survey Duration ends will be qualified for the rewards.
  3. By participating in this campaign survey, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).
  4. Campaign Eligibility
    1. This Campaign Survey is open to selected eligible Active Postpaid U Mobile subscribers without router contract and U Home 5G subscription only (Corporate account not included):
      1. are Active principal line holders (“Active” means able to make and receive calls);
      2. are of age 18 years and above; and
      3. received an SMS from U Mobile (“Notification”); or received MyUMobile app push notification (“MyUMobile App”) for subscribers who have downloaded the MyUMobile App or an EDM (Electronic Direct Email) from MyUMobile.
    2. U Mobile’s employees, vendors, agencies, dealers, distributors, partners and their immediate family members are not allowed to participate in this survey.
    3. U Mobile reserves the right to reject any entries or disqualify any participant without assigning any reason.
    4. Participants who are below the age of 18 years old are deemed to have obtained the consent of their parents or guardians to participate in this Survey.
  5. Mechanics
    1. To participate in this Campaign Survey, you must receive notification from U Mobile during the Survey Duration, answer all the questions and get rewarded with RM5 IIao IIao e-voucher.
    2. When you complete the step listed in paragraph 5(a) above, you will be deemed to be a participant of the Campaign Survey.
  6. Rewards to Receive Voucher
    1. After completing steps in paragraph 5(a) the voucher (RM5 IIao IIao e-voucher) will be issued in MyUMobile App one (1) week after the campaign ended. The vouchers will be distributed on a first come, first served basis. U Mobile will notify the subscribers via SMS or may use any other method or medium it deems fit to notify the subscribers.
    2. You are required to fill in your U Mobile number in order to receive the voucher.
    3. The e-voucher is subject to the terms and conditions (including validity period) which are specified in MyUMobile App upon claiming the e-voucher. If you do not use the e-voucher within the specified period, the e-voucher will automatically expire and any unused e-voucher will be forfeited. You may redeem or utilize the e-vouchers via the App only.
    4. The e-vouchers are non-transferable and non-redeemable for cash in full or in part and cannot be combined with any other offers, promotions or discounts. The e-voucher must not be sold to any third party. If U Mobile finds that the e-voucher is sold, the unique e-voucher code will be de-activated and will not be usable. U Mobile is not responsible for the merchantability of the e-voucher.
    5. The participants must ensure that their accounts are Active during the Campaign Period and at the point of the e-voucher being credited to participants’ prepaid accounts and claiming of the prizes.
  7. General
    1. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
    2. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website and if you do not agree to any of the changes, you must immediately cease participation in the Campaign.
    3. By participating in the Campaign, all participants: -
      1. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign;
      2. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and
      3. grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
    4. The subscription and use of U Mobile’s Postpaid mobile services are subject to U Mobile’s standard Postpaid Terms and Condition and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Postpaid Terms and Conditions, as the case may be, will apply to the extent of such inconsistency.
    5. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.

Version: 27 May 2025