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General
- Is 5G OFFICE PLUS a 5G-ready plan?
Yes. 5G OFFICE PLUS subscribers with compatible 5G devices can enjoy the full potential of our 5G network, subject to coverage availability.
- What is the 5G OFFICE PLUS Plan?
It is our ultra-fast 5G & 4G broadband subscription service with unlimited high-speed data.
- What speeds can I expect from 5G OFFICE PLUS?
5G OFFICE PLUS offers uncapped speeds and you will get the fastest possible speeds available on our network.
- Can I share the data through Hotspot and what is the quota allocation for Hotspot?
Yes, you can share the 5G OFFICE PLUS data through Hotspot with no device restrictions. Standard data allowance and Fair Usage Policy apply.
- Does 5G OFFICE PLUS (SIM-only) come with a router?
No. The 5G OFFICE PLUS SIM-only plan does not include a router. Customers who require a 5G router may opt for the 5G OFFICE PLUS with Router plan, which comes with a 24-month contract.
- Can I view my data usage?
Yes. You can check your data usage via the MyUMobile App or BusinessCare Portal.
- Can I change my current Postpaid plan to 5G OFFICE PLUS?
You cannot convert a standard Postpaid mobile plan to 5G OFFICE PLUS. If you have an existing Wireless Broadband (WBB) plan, you may migrate subject to T&C, including settlement of any outstanding payments.
- What devices are compatible with 5G OFFICE PLUS?
5G OFFICE PLUS works with 5G and 4G LTE devices such as routers, modems, smartphones, tablets, smart cameras, and GPS trackers. Please ensure your device is compatible before purchase. U Mobile is not responsible if your device does not support the service.
- Does my 5G OFFICE PLUS plan come with SMS and Voice/Video call?
No. 5G OFFICE PLUS is strictly for data usage only.
- Can I use the data from my 5G OFFICE PLUS plan overseas?
No. This plan is for domestic usage only, within Malaysia.
- Is there any contract tied with the subscription?
SIM-only plan has no contract. You may cancel anytime without penalty.
Plans with Router require a 24-month contract.
- Is there any speed cap for 5G OFFICE PLUS?
5G OFFICE PLUS comes with uncapped speeds. Note that we will manage your surfing speeds if any abuse or unusually high usage occurs.
- Is P2P allowed on 5G OFFICE PLUS?
No. P2P and torrenting are not allowed on this plan.
- Are there any speed restrictions with 5G OFFICE PLUS?
We may restrict your speeds if we detect abuse or unusually high usage above 1,500GB.
- How can I check which areas are covered for 5G OFFICE PLUS?
You may visit U Mobile Coverage Map to check coverage areas.
WebGuard
- What is WebGuard?
WebGuard is a built-in security feature that helps block access to harmful, malicious, scam, and inappropriate websites when using the 5G OFFICE PLUS plan.
- What types of websites does WebGuard block?
WebGuard may block websites related to scams, phishing, malware, illegal content, spam, and adult content. The list of blocked categories may be updated from time to time.
- Does WebGuard guarantee complete protection?
No. WebGuard helps reduce exposure to online threats but may not block all harmful websites and may occasionally block safe sites. It does not replace antivirus software or other security solutions. WebGuard may also not function properly if your device, browser, or apps use custom DNS or special network settings.
Unlimited Biz Apps
- What is Unlimited Biz Apps?
Unlimited Biz Apps is a bundled feature that allows selected business apps to be used without consuming your 5G OFFICE PLUS data quota.
- Which apps are covered under Unlimited Biz Apps?
Selected apps include TikTok, Xiaohongshu, Microsoft Teams, OneDrive and Office apps, Google Meet, Google Drive, Google Chat, Zoom, and WhatsApp. The list of supported apps may change from time to time. App usage is detected by the system and may vary slightly from actual usage.
- Will all my app usage be unlimited?
No. Only usage from the designated apps above is excluded from your data quota. All other apps and services will continue to consume your plan’s data allowance.