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General
- What is "Free Wi-Fi 6 5G Router with U Biz 5G"?
"Free Wi-Fi 6 5G Router with U Biz 5G” is a promotion that allows you to enjoy a Wi-Fi 6 5G Router when you sign up for U Biz 5G for free, subject to the Minimum Commitment Period.
- How do I use the Router?
Sign-up for U Biz 5G and pop the SIM into the router. Within a few minutes you will be connected to the internet.
- What is the duration of the Minimum Commitment Period?
The Minimum Commitment Period is 24 months.
- What SIMs will work with the Router?
The Router will only work with U Biz 5G SIMs.
- Why does my Router vary in appearance?
Imagery shown is for illustration purposes and may not be an exact representation of the final product delivered.
- Will I be able to choose my Router model?
No, Router distribution will be random and is dependent on stock availability.
- Will the Router work in an area with 4G-only coverage?
Yes, the Router will work in both 5G and 4G environments.
Eligibility
- Who is eligible to register for the Router with U Biz 5G?
Anyone above 18 years old at the date of sign-up residing within the service coverage areas in Malaysia without any outstanding payments with U Mobile.
- Can existing U Biz 5G plan subscribers take on a free Router?
Yes, you may do so via any of our Enterprise Channel and signing up for the Minimum Commitment Period.
- Does U Mobile reserve the right to change the eligibility criteria?
Yes, U Mobile reserves the right to change the eligibility criteria whenever necessary.
Deposit & monthly fees
- What is the deposit requirement for non-Malaysians?
For non-Malaysians, a RM500 deposit is required to be eligible for the free Router.
- Are there any provisions for carrying over parts of the Monthly Fee to the following months?
No, the Monthly Fee must be paid in full even if the full value of the service is not used.
Termination
- How can I terminate my Contract or terminate my service?
You may walk-in to your nearest U Mobile Service Centre or contact your Enterprise Account Manager or Enterprise Partner to request for termination. Early termination fees of the remaining contract balance is charged if terminated before the Minimum Commitment Period.
Troubleshooting
- I have forgotten the Wi-Fi password for the Router. How can I retrieve it?
The Wi-Fi password can be found on a sticker under the Router.
- What do the status lights on the Router denote?
Please refer to this guide to interpret the status of the Router or refer to the Quick Start Guide included with the Router.
| No: |
Indicator |
Solid Red 🔴 |
Solid White ⚪ |
Solid Green 🟢 |
Blinking White ⚪ |
|---|---|---|---|---|---|
| 1 | Network |
|
The device is connected to the 5G network | The device is connected to the 4G network | The software is upgrading |
| 2 | Wi-Fi |
- |
Wi-Fi works normally | WPS is active | - |
| 3 | Power |
- | The device is powered on | - |
- |
- How do I insert the SIM card into the Router?
Please refer to this guide on how to insert a SIM card into the Router.
Warranty & Returns
- How long is the Router covered by warranty?
The Router is covered for a period of 24 months from point of Contract initiation.
- How do I proceed to make a warranty claim?
Contact your respective Enterprise Account Manager or Enterprise Partner to process the warranty claim. Alternatively, reach out to our Customer Service team at 018-388 1318 to process a warranty claim for your Router.