More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Facebook

Facebook

Drop us your message on Messenger.

 

Instagram

Instagram

Have questions? Feel free to DM us!

 

{ "dropdownFaqProperties": [ { "title": "Promotion", "value": "promotion", "url": "/en/personal/support/terms-conditions/promotion.html", "isGroupLabel": true, "childList": [ { "title": "Deals for U", "value": "deals-for-u", "url": "/en/personal/support/terms-conditions/promotion/deals-for-u.html" }, { "title": "24-Hour ULTRA5G Trial eSIM", "value": "24-hour-ultra5g-trial-esim", "url": "/en/personal/support/terms-conditions/promotion/24-hour-ultra5g-trial-esim.html" } ] }, { "title": "General", "value": "general", "url": "/en/personal/support/terms-conditions/general.html", "isGroupLabel": true, "childList": [ { "title": "Free Video Streaming ", "value": "free-video-streaming", "url": "/en/personal/support/terms-conditions/general/free-video-streaming.html" }, { "title": "eSIM", "value": "esim", "url": "/en/personal/support/terms-conditions/general/esim.html" }, { "title": "Roam-Onz Global™", "value": "roam-onz-global", "url": "/en/personal/support/terms-conditions/general/roam-onz-global.html" }, { "title": "U Website Term of Use", "value": "u-website-term-of-use", "url": "/en/personal/support/terms-conditions/general/u-website-term-of-use.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/en/personal/support/terms-conditions/general/upgrade-prepaid-to-postpaid.html" }, { "title": "U Mobile Single Sign On (SSO) ID", "value": "manage-your-lines", "url": "/en/personal/support/terms-conditions/general/manage-your-lines.html" }, { "title": "Accessories", "value": "accessories", "url": "/en/personal/support/terms-conditions/general/accessories.html" }, { "title": "Trade In Service", "value": "trade-in-service", "url": "/en/personal/support/terms-conditions/general/trade-in-service.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/en/personal/support/terms-conditions/general/video-carrier-billing.html" }, { "title": "VoLTE", "value": "volte", "url": "/en/personal/support/terms-conditions/general/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/en/personal/support/terms-conditions/general/wifi-calling.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/en/personal/support/terms-conditions/general/online-store-term-of-use.html" }, { "title": "Mobile Number Portability", "value": "mobile-number-portability", "url": "/en/personal/support/terms-conditions/general/mobile-number-portability.html" }, { "title": "Device Care Programme", "value": "device-care-terms-and-conditions", "url": "/en/personal/support/terms-conditions/general/device-care-terms-and-conditions.html" }, { "title": "U Postpaid & Postpaid Device Bundle Promotion for New Store Opening", "value": "postpaid-new-store-promo", "url": "/en/personal/support/terms-conditions/general/postpaid-new-store-promo.html" } ] }, { "title": "Others", "value": "others", "url": "/en/personal/support/terms-conditions/others.html", "isGroupLabel": true, "childList": [ { "title": "Express Delivery Terms of Use ", "value": "express-delivery-terms-of-use", "url": "/en/personal/support/terms-conditions/others/express-delivery-terms-of-use.html" }, { "title": "Google Play", "value": "google-play", "url": "/en/personal/support/terms-conditions/others/google-play.html" }, { "title": "iTunes®, Apple Music® and App Store®", "value": "itunes-apple-music-and-app-store", "url": "/en/personal/support/terms-conditions/others/itunes-apple-music-and-app-store.html" }, { "title": "Pembayaran UMC", "value": "pembayaran-umc", "url": "/en/personal/support/terms-conditions/others/pembayaran-umc.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/en/personal/support/terms-conditions/others/privacy-notice.html" }, { "title": "Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/en/personal/support/terms-conditions/others/anti-corruption-policy.html" }, { "title": "Policy Statement on Anti-Corruption Policy", "value": "policy-statement-on-anti-corruption-policy", "url": "/en/personal/support/terms-conditions/others/policy-statement-on-anti-corruption-policy.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/en/personal/support/terms-conditions/others/business-partner-code-of-conduct.html" }, { "title": "Reference Access Offer", "value": "reference-access-offer", "url": "/en/personal/support/terms-conditions/others/reference-access-offer.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/en/personal/support/terms-conditions/others/whistleblower-policy.html" }, { "title": "Telesales Channel Terms and Conditions", "value": "telesales-channel-terms-and-conditions", "url": "/en/personal/support/terms-conditions/others/telesales-channel-terms-and-conditions.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/en/personal/support/terms-conditions/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Home 5G", "value": "u-home-5g", "url": "/en/personal/support/terms-conditions/broadband/u-home-5g.html" }, { "title": "U Home 5G Add Ons", "value": "u-home-5g-add-ons", "url": "/en/personal/support/terms-conditions/broadband/u-home-5g-add-ons.html" }, { "title": "U Home 5G Launch Promo", "value": "u-home-5g-launch-promo", "url": "/en/personal/support/terms-conditions/broadband/u-home-5g-launch-promo.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/en/personal/support/terms-conditions/broadband/u-home-fibre.html" }, { "title": "U Home 5G Router Bundle", "value": "u-home-5g-router-bundle", "url": "/en/personal/support/terms-conditions/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-x-sooka-premium", "url": "/en/personal/support/terms-conditions/broadband/u-home-5g-x-sooka-premium.html" }, { "title": "Samsung 4K TV", "value": "samsung-4k-tv", "url": "/en/personal/support/terms-conditions/broadband/samsung-4k-tv.html" }, { "title": "U Home Fibre Rebate Campaign", "value": "u-home-fibre-rebate-campaign", "url": "/en/personal/support/terms-conditions/broadband/u-home-fibre-rebate-campaign.html" }, { "title": "Unlimited Mobile Internet", "value": "unlimited-mobile-internet", "url": "/en/personal/support/terms-conditions/broadband/unlimited-mobile-internet.html" }, { "title": "Wireless Broadband Postpaid", "value": "wireless-broadband-postpaid", "url": "/en/personal/support/terms-conditions/broadband/wireless-broadband-postpaid.html" }, { "title": "Ultra Unlimited Home Fibre Broadband", "value": "ultra-unlimited-home-fibre-broadband", "url": "/en/personal/support/terms-conditions/broadband/ultra-unlimited-home-fibre-broadband.html" }, { "title": "U Home 5G Borneo", "value": "u-home-5g-borneo", "url": "/en/personal/support/terms-conditions/broadband/u-home-5g-borneo.html" } ] }, { "title": "Campaign", "value": "campaign", "url": "/en/personal/support/terms-conditions/campaign.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid CNY Upgrade Campaign", "value": "postpaid-cny-upgrade-campaign", "url": "/en/personal/support/terms-conditions/campaign/postpaid-cny-upgrade-campaign.html" }, { "title": "Carrier Billing for GOLIFE Insurance Plans", "value": "carrier-billing-for-golife-insurance-plans", "url": "/en/personal/support/terms-conditions/campaign/carrier-billing-for-golife-insurance-plans.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid38-bonus-data-campaign", "url": "/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid38-bonus-data-campaign.html" }, { "title": "Prepaid to Postpaid Combo Campaign", "value": "prepaid-to-postpaid-combo", "url": "/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-combo.html" }, { "title": "Prepaid To Postpaid Travel Campaign", "value": "prepaid-to-postpaid-travel-campaign", "url": "/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-travel-campaign.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid-generic-campaign", "url": "/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-generic-campaign.html" }, { "title": "Free Data Redemption for New MyUMobile App Users", "value": "free-data-first-time-app-users", "url": "/en/personal/support/terms-conditions/campaign/free-data-first-time-app-users.html" }, { "title": "Unbeatable 5G Devices", "value": "unbeatable-5g-devices", "url": "/en/personal/support/terms-conditions/campaign/unbeatable-5g-devices.html" }, { "title": "U Prepaid 25 SIM Pack", "value": "5g-ready-rate-plan-u25b", "url": "/en/personal/support/terms-conditions/campaign/5g-ready-rate-plan-u25b.html" }, { "title": "U Mobile Special Promo", "value": "special-promo", "url": "/en/personal/support/terms-conditions/campaign/special-promo.html" }, { "title": "Fantastic Upgrade Campaign", "value": "a-may-zing-upgrade", "url": "/en/personal/support/terms-conditions/campaign/a-may-zing-upgrade.html" }, { "title": "U Home 5G Survey Campaign", "value": "u-home-5g-survey", "url": "/en/personal/support/terms-conditions/campaign/u-home-5g-survey.html" }, { "title": "Exclusive Offer – GX33 Campaign", "value": "exclusive-offer-gx33", "url": "/en/personal/support/terms-conditions/campaign/exclusive-offer-gx33.html" }, { "title": "2nd iPhone for RM0", "value": "iphone-family-bundle", "url": "/en/personal/support/terms-conditions/campaign/iphone-family-bundle.html" }, { "title": "Prepaid Device Bundle (Exclusive to East Malaysia) ", "value": "prepaid-device-bundle", "url": "/en/personal/support/terms-conditions/campaign/prepaid-device-bundle.html" }, { "title": "U Postpaid Port-In Offer", "value": "mobile-number-portability-rebate-campaign", "url": "/en/personal/support/terms-conditions/campaign/mobile-number-portability-rebate-campaign.html" }, { "title": "Get Second Phone at RM0", "value": "get-second-phone-at-rm0", "url": "/en/personal/support/terms-conditions/campaign/get-second-phone-at-rm0.html" }, { "title": "Telesales Campaign: U Home 5G Exclusive Offers Terms & Conditions", "value": "u-home-5g-rewards", "url": "/en/personal/support/terms-conditions/campaign/u-home-5g-rewards.html" }, { "title": "Upgrade & Win iPhone Air with MyUMobile App", "value": "upgrade-win-iphone-with-myumobileapp", "url": "/en/personal/support/terms-conditions/campaign/upgrade-win-iphone-with-myumobileapp.html" }, { "title": "Prepaid to Postpaid U38 – Pay only RM30 for next 6 months Campaign ", "value": "year-end-upgrade-campaign", "url": "/en/personal/support/terms-conditions/campaign/year-end-upgrade-campaign.html" }, { "title": "U Mobile’s X TNGD eWallet’s Prepaid Plan Campaign", "value": "u-mobile-x-tngd-ewallets-prepaid-plan-campaign", "url": "/en/personal/support/terms-conditions/campaign/u-mobile-x-tngd-ewallets-prepaid-plan-campaign.html" }, { "title": "U Postpaid & Postpaid Device Bundle Promotion New Store Opening ", "value": "u-postpaid-device-bundle-promotion-bmk-upt", "url": "/en/personal/support/terms-conditions/campaign/u-postpaid-device-bundle-promotion-bmk-upt.html" }, { "title": "U Postpaid & Postpaid Device Bundle Promotion New Store Opening ", "value": "u-postpaid-device-bundle-promotion-tsb-tm2", "url": "/en/personal/support/terms-conditions/campaign/u-postpaid-device-bundle-promotion-tsb-tm2.html" }, { "title": "UMEC Sunway Square CNY Promo", "value": "umec-sunway-square-cny-promo", "url": "/en/personal/support/terms-conditions/campaign/umec-sunway-square-cny-promo.html" }, { "title": "Ong Pow Campaign", "value": "ong-pow-campaign", "url": "/en/personal/support/terms-conditions/campaign/ong-pow-campaign.html" }, { "title": "Postpaid CNY Upgrade Campaign", "value": "postpaid-cny-upgrade", "url": "/en/personal/support/terms-conditions/campaign/postpaid-cny-upgrade.html" }, { "title": "CNY Prepaid to Postpaid Campaign", "value": "cny-pretopost", "url": "/en/personal/support/terms-conditions/campaign/cny-pretopost.html" }, { "title": "Kongsi Raya Prepaid Campaign", "value": "kongsi-raya-prepaid", "url": "/en/personal/support/terms-conditions/campaign/kongsi-raya-prepaid.html" }, { "title": "50% Off Broadband Campaign", "value": "50-off-broadband", "url": "/en/personal/support/terms-conditions/campaign/50-off-broadband.html" }, { "title": "U-Student Buddy Program", "value": "u-student-buddy-program", "url": "/en/personal/support/terms-conditions/campaign/u-student-buddy-program.html" }, { "title": "Raya Bersama U", "value": "raya-bersama-u", "url": "/en/personal/support/terms-conditions/campaign/raya-bersama-u.html" }, { "title": "Postpaid Raya Upgrade Campaign", "value": "postpaid-raya-upgrade", "url": "/en/personal/support/terms-conditions/campaign/postpaid-raya-upgrade.html" }, { "title": "Pre2Post Raya Upgrade Campaign", "value": "pre-to-post-raya-upgrade", "url": "/en/personal/support/terms-conditions/campaign/pre-to-post-raya-upgrade.html" }, { "title": "Unbeatable Referral Postpaid Campaign", "value": "unbeatable-referral-postpaid", "url": "/en/personal/support/terms-conditions/campaign/unbeatable-referral-postpaid.html" }, { "title": "U Mobile Experience Centre Rezeki Raya With U Mobile Postpaid Campaign", "value": "rezeki-raya-with-u-postpaid", "url": "/en/personal/support/terms-conditions/campaign/rezeki-raya-with-u-postpaid.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/en/personal/support/terms-conditions/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "5G-Ready Prepaid Rate Plan", "value": "prepaid-5g-plan", "url": "/en/personal/support/terms-conditions/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid Plans", "value": "u-prepaid-plans", "url": "/en/personal/support/terms-conditions/prepaid/u-prepaid-plans.html" }, { "title": "Direct Carrier Billing", "value": "direct-carrier-billing", "url": "/en/personal/support/terms-conditions/prepaid/direct-carrier-billing.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/en/personal/support/terms-conditions/prepaid/epikkk-video3.html" }, { "title": "CreditSOS Service", "value": "creditsos-service", "url": "/en/personal/support/terms-conditions/prepaid/creditsos-service.html" }, { "title": "Giler Unlimited GX12, GX30, GX38 & GX43", "value": "giler-unlimited-gx12-gx30-gx38-gx43", "url": "/en/personal/support/terms-conditions/prepaid/giler-unlimited-gx12-gx30-gx38-gx43.html" }, { "title": "New Prepaid Plan", "value": "new-prepaid-plan", "url": "/en/personal/support/terms-conditions/prepaid/new-prepaid-plan.html" }, { "title": "Old Prepaid Plan", "value": "old-prepaid-plan", "url": "/en/personal/support/terms-conditions/prepaid/old-prepaid-plan.html" }, { "title": "Power Prepaid Plan", "value": "power-prepaid-plan", "url": "/en/personal/support/terms-conditions/prepaid/power-prepaid-plan.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/en/personal/support/terms-conditions/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Prepaid Free Calls", "value": "prepaid-free-calls", "url": "/en/personal/support/terms-conditions/prepaid/prepaid-free-calls.html" }, { "title": "Prepaid Plan", "value": "prepaid-plan", "url": "/en/personal/support/terms-conditions/prepaid/prepaid-plan.html" }, { "title": "Subscription of U Mobile’s Prepaid Plans via Online Channel", "value": "subscription-of-u-mobiles-prepaid-plans-via-online-channel", "url": "/en/personal/support/terms-conditions/prepaid/subscription-of-u-mobiles-prepaid-plans-via-online-channel.html" }, { "title": "U Mobile Prepaid Self Registration", "value": "u-mobile-prepaid-self-registration", "url": "/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration.html" }, { "title": "Unlimited FUNZ Prepaid Plan", "value": "unlimited-funz-prepaid-plan", "url": "/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan", "value": "unlimited-power-prepaid-plan", "url": "/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan.html" }, { "title": "Booster Add On ", "value": "booster-add-on", "url": "/en/personal/support/terms-conditions/prepaid/booster-add-on.html" }, { "title": "Online Prepaid Top Up Service", "value": "online-prepaid-top-up-service", "url": "/en/personal/support/terms-conditions/prepaid/online-prepaid-top-up-service.html" }, { "title": "5G Daily and Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/en/personal/support/terms-conditions/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/en/personal/support/terms-conditions/prepaid/hotspot-add-ons.html" }, { "title": "Ultra Speed", "value": "speed-booster", "url": "/en/personal/support/terms-conditions/prepaid/speed-booster.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid Plan", "value": "general-postpaid", "url": "/en/personal/support/terms-conditions/postpaid/general-postpaid.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "U Mobile Devices", "value": "devices", "url": "/en/personal/support/terms-conditions/postpaid/devices.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/en/personal/support/terms-conditions/postpaid/u-family-128.html" }, { "title": "U Mobile U Postpaid Plan", "value": "new-u-postpaid", "url": "/en/personal/support/terms-conditions/postpaid/new-u-postpaid.html" }, { "title": "U Postpaid Borneo Plan", "value": "u-postpaid-borneo-plan", "url": "/en/personal/support/terms-conditions/postpaid/u-postpaid-borneo-plan.html" }, { "title": "U Postpaid Free Data Roaming And Free Roaming Incoming Call", "value": "u-postpaid-roaming", "url": "/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Multi-Day Roaming Passes", "value": "multi-day-roaming", "url": "/en/personal/support/terms-conditions/postpaid/multi-day-roaming.html" }, { "title": "24 Hour Roaming", "value": "24-hour-roaming", "url": "/en/personal/support/terms-conditions/postpaid/24-hour-roaming.html" }, { "title": "U Mobile Postpaid Boosters", "value": "u-postpaid-boosters", "url": "/en/personal/support/terms-conditions/postpaid/u-postpaid-boosters.html" }, { "title": "Ultra Hotspot 5G Promotion 28th Feb", "value": "ultra-hotspot-5g-promotion-28th-feb", "url": "/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-28th-feb.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "Offline to Online Channel", "value": "offline-to-online-channel", "url": "/en/personal/support/terms-conditions/postpaid/offline-to-online-channel.html" }, { "title": "Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139)", "value": "legacy-plan", "url": "/en/personal/support/terms-conditions/postpaid/legacy-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "U WatchShare ", "value": "u-watchshare", "url": "/en/personal/support/terms-conditions/postpaid/u-watchshare.html" }, { "title": "Loyalty Rebate", "value": "loyalty-rebate", "url": "/en/personal/support/terms-conditions/postpaid/loyalty-rebate.html" } ] } ], "dropdownDefault": "/en/personal/support/terms-conditions/others/reference-access-offer", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/en/personal/support/terms-conditions.html" }, { "title": "Others", "url": "/en/personal/support/terms-conditions/others.html" } ] }